Literature DB >> 19086282

Patients' satisfaction: an important factor in quality control of gastroscopies.

Birgitte Seip1, Gert Huppertz-Hauss, Jostein Sauar, Michael Bretthauer, Geir Hoff.   

Abstract

OBJECTIVE: Although oesophagogastroduodenoscopies (OGDs) are associated with few medical complications, substantial pre-procedural anxiety and discomfort during the procedure have been reported. The aims of the present study were to evaluate OGD-related discomfort assessed by the patient and to identify the possibilities for improvement.
MATERIAL AND METHODS: All outpatients undergoing OGDs at a single centre during 2004 were eligible for the study. On site, the endoscopy team completed a questionnaire on age of patients, gender and the use of sedation/anaesthesia. After the examination, the patients were given a questionnaire focusing on discomfort during and after the examination. The questionnaire was to be completed at home the following day and returned in a prepaid envelope.
RESULTS: During the study period, 1283 examinations were registered, giving 92% coverage of OGDs. The patient response rate was 80%. Patients' mean age was 55 years, and 45% were men. The sedation rate was 7.3%. None or only slight discomfort was experienced by 68% of the patients and severe discomfort by 14%. In patients, the odds ratio (OR) for experiencing moderate or severe discomfort decreased with increasing age (OR 0.96, 95% CI 0.95-0.97, p < 0.001). There were significant differences in patient discomfort depending on the level of experience of the endoscopists.
CONCLUSIONS: The majority of patients reported no or only slight discomfort during the examination, but as many as 32% did not. Increased use of sedation in selected patients is recommended. Our quality assurance program included a limited number of variables for registration, with satisfactory compliance by endoscopists and patients.

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Year:  2008        PMID: 19086282     DOI: 10.1080/00365520801958592

Source DB:  PubMed          Journal:  Scand J Gastroenterol        ISSN: 0036-5521            Impact factor:   2.423


  5 in total

1.  Assessment of participant satisfaction with upper gastrointestinal endoscopy in South Korea.

Authors:  Hoo-Yeon Lee; Sun Mi Lim; Mi Ah Han; Jae Kwan Jun; Kui Son Choi; Myung-Il Hahm; Eun-Cheol Park
Journal:  World J Gastroenterol       Date:  2011-09-28       Impact factor: 5.742

2.  A survey of patients' attitudes to upper gastrointestinal endoscopy identifies the value of endoscopist-patient interactive factors.

Authors:  T Hydes; A Yusuf; D S Pearl; T M Trebble
Journal:  Frontline Gastroenterol       Date:  2011-05-04

3.  Patient Reported Experience Measure in Endoscopic Ultrasonography: The PREUS Study Protocol.

Authors:  Laura Apadula; Gabriele Capurso; Alessandro Ambrosi; Paolo Giorgio Arcidiacono
Journal:  Nurs Rep       Date:  2022-02-08

4.  Evaluation of patient satisfaction of an outpatient gastroscopy service in an Asian tertiary care hospital.

Authors:  Najib Azmi; Wah-Kheong Chan; Khean-Lee Goh
Journal:  BMC Gastroenterol       Date:  2012-07-28       Impact factor: 3.067

Review 5.  What do patients want from their endoscopy experience? The importance of measuring and understanding patient attitudes to their care.

Authors:  M Tierney; R Bevan; C J Rees; T M Trebble
Journal:  Frontline Gastroenterol       Date:  2015-06-03
  5 in total

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