Modeling and predicting mental workload in en route air traffic control: critical review and broader implications.

OBJECTIVE: We perform a critical review of research on mental workload in en route air traffic control (ATC). We present a model of operator strategic behavior and workload management through which workload can be predicted within ATC and other complex work systems.
BACKGROUND: Air traffic volume is increasing worldwide. If air traffic management organizations are to meet future demand safely, better models of controller workload are needed.
METHOD: We present the theoretical model and then review investigations of how effectively traffic factors, airspace factors, and operational constraints predict controller workload.
RESULTS: Although task demand has a strong relationship with workload, evidence suggests that the relationship depends on the capacity of the controllers to select priorities, manage their cognitive resources, and regulate their own performance. We review research on strategies employed by controllers to minimize the control activity and information-processing requirements of control tasks.
CONCLUSION: Controller workload will not be effectively modeled until controllers' strategies for regulating the cognitive impact of task demand have been modeled. APPLICATION: Actual and potential applications of our conclusions include a reorientation of workload modeling in complex work systems to capture the dynamic and adaptive nature of the operator's work. Models based around workload regulation may be more useful in helping management organizations adapt to future control regimens in complex work systems.