BACKGROUND: Out-patient non-attendance leads to inefficiency and patient morbidity. AIMS AND METHODS: A phone survey of urology out-patient non-attenders over 1-month was performed to determine reasons for non-attendance, to identify patients who could be discharged, and the manner in which patients want reminders. RESULTS: Seventy-six non-attenders were contacted. Fourteen were GP referred new patients. The reason for non-attendance (n = 10) was due to patient issues. Of the patients due for review (n = 62), it was a first non-attendance in 56. Only 41 (66%) claimed to have received notification or appointment cards. Eight patients said they were written to and 13 (21%) denied either receiving a written notification or an appointment card. Only eight patients rang to confirm/change their appointment. Ninety-nine percent said that they would like a further appointment by text message (34%), phone (37%), letter (36%) or email (6%). CONCLUSIONS: We now hope to implement a number of methods to further reduce non-attendance rates based on the findings in this study.
BACKGROUND: Out-patient non-attendance leads to inefficiency and patient morbidity. AIMS AND METHODS: A phone survey of urology out-patient non-attenders over 1-month was performed to determine reasons for non-attendance, to identify patients who could be discharged, and the manner in which patients want reminders. RESULTS: Seventy-six non-attenders were contacted. Fourteen were GP referred new patients. The reason for non-attendance (n = 10) was due to patient issues. Of the patients due for review (n = 62), it was a first non-attendance in 56. Only 41 (66%) claimed to have received notification or appointment cards. Eight patients said they were written to and 13 (21%) denied either receiving a written notification or an appointment card. Only eight patients rang to confirm/change their appointment. Ninety-nine percent said that they would like a further appointment by text message (34%), phone (37%), letter (36%) or email (6%). CONCLUSIONS: We now hope to implement a number of methods to further reduce non-attendance rates based on the findings in this study.
Authors: M R Quinlan; B J O'Daly; M F O'Brien; S Gardner; G Lennon; D W Mulvin; D M Quinlan Journal: Ir J Med Sci Date: 2009-04-15 Impact factor: 1.568
Authors: Fariza Fadzil; Idayu Badilla Idris; Norazlin Kamal Nor; Juriza Ismail; Azmi Mohd Tamil; Kamaliah Mohamad Noh; Noraziani Khamis; Noor Ani Ahmad; Salimah Othman; Rohana Ismail Journal: Int J Environ Res Public Health Date: 2021-12-29 Impact factor: 3.390
Authors: Ryan J Shaw; Hayden B Bosworth; Jeffrey C Hess; Susan G Silva; Isaac M Lipkus; Linda L Davis; Constance M Johnson Journal: JMIR Mhealth Uhealth Date: 2013-05-07 Impact factor: 4.773