Bodil Wilde Larsson1. 1. Division for Health and Caring Sciences, Karlstad University, Karlstad, Sweden.
Abstract
PURPOSE: The aim of the paper is to compare the computer administration method (touch-screen) with the original paper-and-pen approach when measuring patients' perceptions of care quality. DESIGN/METHODOLOGY/APPROACH: The study group consisted of 199 patients who responded to touch-screen and 219 who responded to paper-and-pen questionnaires, receiving care between January and March 2003 at two out-patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used. FINDINGS: Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch-screen method was perceived to be easier to use and to take less time to complete. ORIGINALITY/VALUE: The paper shows that both methods are acceptable, but the touch-screen method appears to be preferred by patients.
PURPOSE: The aim of the paper is to compare the computer administration method (touch-screen) with the original paper-and-pen approach when measuring patients' perceptions of care quality. DESIGN/METHODOLOGY/APPROACH: The study group consisted of 199 patients who responded to touch-screen and 219 who responded to paper-and-pen questionnaires, receiving care between January and March 2003 at two out-patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used. FINDINGS: Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch-screen method was perceived to be easier to use and to take less time to complete. ORIGINALITY/VALUE: The paper shows that both methods are acceptable, but the touch-screen method appears to be preferred by patients.
Authors: Henrik Gudbergsen; Else M Bartels; Peter Krusager; Eva E Wæhrens; Robin Christensen; Bente Danneskiold-Samsøe; Henning Bliddal Journal: BMC Musculoskelet Disord Date: 2011-08-18 Impact factor: 2.362