Literature DB >> 12190102

Continuous evaluation of patient satisfaction in endoscopy centres.

I K Larsen1, T Grotmol, M Bretthauer, G Gondal, G Huppertz-Hauss, B Hofstad, P Efskind, A Jørgensen, G Hoff.   

Abstract

BACKGROUND: A randomized sample of 14,000 men and women, aged 55-64 years, resident in the City of Oslo and Telemark County, were drawn from the population registry to be offered a flexible sigmoidoscopy (FS) screening examination. A questionnaire was designed to modify routines and evaluate patient satisfaction.
METHODS: Consecutive participants (4956) were given a questionnaire immediately after the FS to be filled in and returned by mail on the following day. Participants were asked questions about service, practical issues, and the level of pain during the FS and post-examination discomfort. They were also encouraged to give their comments in free text.
RESULTS: Questionnaire replies were received from 4574 (92%) out of 4956 participants. The vast majority reported to have experienced no (70%) or slight (21%) pain during the examination. Women reported pain and post-examination discomfort more often than men. Pain was also associated with age of the patient and length of bowel examined, but not with total examination time. The proportion of painless examinations varied between endoscopists from 62% to 81%. For all endoscopists collectively, this improved during the study period, irrespective of past experience, but trainees seemed to adopt the score of their masters.
CONCLUSIONS: The study demonstrated that the use of feedback information in an endoscopy screening unit may be useful in improving standards, including the performance of endoscopists. It is possible that the introduction of similar feedback systems in routine endoscopy laboratories may in the long run improve the reputation of gastrointestinal endoscopy.

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Mesh:

Year:  2002        PMID: 12190102

Source DB:  PubMed          Journal:  Scand J Gastroenterol        ISSN: 0036-5521            Impact factor:   2.423


  12 in total

1.  Patient satisfaction with the colonoscopy procedure: endoscopists overestimate the importance of adverse physical symptoms.

Authors:  Maaike J Denters; Marije Deutekom; Bert Derkx; Patrick M Bossuyt; Paul Fockens; Evelien Dekker
Journal:  Frontline Gastroenterol       Date:  2012-05-06

2.  Patient satisfaction with the endoscopy experience and willingness to return in a central Canadian health region.

Authors:  Russell Loftus; Zoann Nugent; Lesley A Graff; Frederick Schumacher; Charles N Bernstein; Harminder Singh
Journal:  Can J Gastroenterol       Date:  2013       Impact factor: 3.522

3.  Long-Term Effectiveness of Sigmoidoscopy Screening on Colorectal Cancer Incidence and Mortality in Women and Men: A Randomized Trial.

Authors:  Øyvind Holme; Magnus Løberg; Mette Kalager; Michael Bretthauer; Miguel A Hernán; Eline Aas; Tor J Eide; Eva Skovlund; Jon Lekven; Jörn Schneede; Kjell Magne Tveit; Morten Vatn; Giske Ursin; Geir Hoff
Journal:  Ann Intern Med       Date:  2018-04-24       Impact factor: 25.391

4.  Population-Based Colonoscopy Screening for Colorectal Cancer: A Randomized Clinical Trial.

Authors:  Michael Bretthauer; Michal F Kaminski; Magnus Løberg; Ann G Zauber; Jaroslaw Regula; Ernst J Kuipers; Miguel A Hernán; Eleanor McFadden; Annike Sunde; Mette Kalager; Evelien Dekker; Iris Lansdorp-Vogelaar; Kjetil Garborg; Maciej Rupinski; Manon C W Spaander; Marek Bugajski; Ole Høie; Tryggvi Stefansson; Geir Hoff; Hans-Olov Adami
Journal:  JAMA Intern Med       Date:  2016-07-01       Impact factor: 21.873

5.  Evaluation of patient satisfaction of an outpatient colonoscopy service in an asian tertiary care hospital.

Authors:  Wah-Kheong Chan; Khean-Lee Goh
Journal:  Gastroenterol Res Pract       Date:  2012-04-23       Impact factor: 2.260

6.  Impact of Pre-Procedure Interventions on No-Show Rate in Pediatric Endoscopy.

Authors:  Jyoti Mani; Linda Franklin; Harpreet Pall
Journal:  Children (Basel)       Date:  2015-03-17

7.  Evaluation of patient satisfaction of an outpatient gastroscopy service in an Asian tertiary care hospital.

Authors:  Najib Azmi; Wah-Kheong Chan; Khean-Lee Goh
Journal:  BMC Gastroenterol       Date:  2012-07-28       Impact factor: 3.067

Review 8.  Flexible sigmoidoscopy versus faecal occult blood testing for colorectal cancer screening in asymptomatic individuals.

Authors:  Øyvind Holme; Michael Bretthauer; Atle Fretheim; Jan Odgaard-Jensen; Geir Hoff
Journal:  Cochrane Database Syst Rev       Date:  2013-10-01

9.  Effect of general anesthesia during GI endoscopic procedures on patient satisfaction.

Authors:  Shahrokh Iravani; Mojgan Frootan; Homayoon Zojaji; Mohammad Azizi; Sandra Saeedi; Mahmood Reza Hashemi; Pedram Azimzadeh
Journal:  Gastroenterol Hepatol Bed Bench       Date:  2012

10.  Long-term patient satisfaction of gastrointestinal endoscopic procedures.

Authors:  Konstantinos Triantafyllou; Paraskevas Gkolfakis; Maria Triantafyllou; Xhoela Ndini; Anastasia Melissaratou; Giannis-Aimant Moustafa; Eleni Xanthopoulou; Georgios Tziatzios; Georgia Vlachonikolou; Vasilios Papadopoulos; Evdoxos Pantelakis; Chrysoula Malli; George D Dimitriadis
Journal:  Ann Gastroenterol       Date:  2016 Apr-Jun
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