Literature DB >> 10151613

Dealing with clinical complaints.

J Allsop1, L Mulcahy.   

Abstract

Mesh：

Year:  1995        PMID： 10151613      PMCID： PMC1055302          DOI： 10.1136/qshc.4.2.135

Source DB:  PubMed          Journal:  Qual Health Care        ISSN： 0963-8172


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  9 in total

1.  Redefining NHS complaint handling--the real challenge.

Authors:  L Seelos; C Adamson
Journal:  Int J Health Care Qual Assur       Date:  1994

2.  Formal complaints against general practitioners: a study of 1000 cases.

Authors:  C Owen
Journal:  Br J Gen Pract       Date:  1991-03       Impact factor: 5.386

3.  Doctors with problems in an NHS workforce.

Authors:  L J Donaldson
Journal:  BMJ       Date:  1994-05-14

4.  Patients' experience of surgical accidents.

Authors:  C A Vincent; T Pincus; J H Scurr
Journal:  Qual Health Care       Date:  1993-06

5.  Clinical complaints and their handling: a time for change?

Authors:  L J Donaldson; J Cavanagh
Journal:  Qual Health Care       Date:  1992-03

6.  Clinical complaints: a means of improving quality of care.

Authors:  P Bark; C Vincent; A Jones; J Savory
Journal:  Qual Health Care       Date:  1994-09

7.  Incidence of adverse events and negligence in hospitalized patients. Results of the Harvard Medical Practice Study I.

Authors:  T A Brennan; L L Leape; N M Laird; L Hebert; A R Localio; A G Lawthers; J P Newhouse; P C Weiler; H H Hiatt
Journal:  N Engl J Med       Date:  1991-02-07       Impact factor: 91.245

8.  Informal complaints procedure in general practice: first year's experience.

Authors:  P C Pietroni; S de Uray-Ura
Journal:  BMJ       Date:  1994-06-11

9.  Why do people sue doctors? A study of patients and relatives taking legal action.

Authors:  C Vincent; M Young; A Phillips
Journal:  Lancet       Date:  1994-06-25       Impact factor: 79.321
  9 in total
  4 in total

1.  Clinical risk management: one piece of the quality jigsaw.

Authors:  C Vincent; F Moss
Journal:  Qual Health Care       Date:  1995-06

2.  A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice.

Authors:  Emily O'Dowd; Sinead Lydon; Paul O'Connor
Journal:  Eur J Gen Pract       Date:  2021-12       Impact factor: 1.904

3.  Risk, governance and the experience of care.

Authors:  Alexandra Hillman; Win Tadd; Sian Calnan; Michael Calnan; Antony Bayer; Simon Read
Journal:  Sociol Health Illn       Date:  2013-01-29

Review 4.  Patient complaints in healthcare systems: a systematic review and coding taxonomy.

Authors:  Tom W Reader; Alex Gillespie; Jane Roberts
Journal:  BMJ Qual Saf       Date:  2014-05-29       Impact factor: 7.035
  4 in total

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