Literature DB >> 9475230

Complaints--and how to deal with them.

G Bryce.   

Abstract

Mesh:

Year:  1998        PMID: 9475230      PMCID: PMC1343015          DOI: 10.1136/emj.15.1.63

Source DB:  PubMed          Journal:  J Accid Emerg Med        ISSN: 1351-0622


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  3 in total

1.  Article 1. Introduction--St Jude's, the "virtual" A&E department.

Authors:  J Wardrope; S McCormick
Journal:  Emerg Med J       Date:  2001-03       Impact factor: 2.740

2.  Article 3. Complaint management, project management and broken ECG machines: all in a day's work.

Authors:  J Wardrope; S McCormick
Journal:  Emerg Med J       Date:  2001-07       Impact factor: 2.740

3.  Patient expectations of fair complaint handling in hospitals: empirical data.

Authors:  Roland D Friele; Emmy M Sluijs
Journal:  BMC Health Serv Res       Date:  2006-08-18       Impact factor: 2.655

  3 in total

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