Literature DB >> 9258695

Client satisfaction data and quality improvement planning in managed mental health care organizations.

B L Ingram1, R S Chung.   

Abstract

Quality improvement (QI) planning is enhanced when TQM administrators ensure appropriate analysis of client satisfaction (CS) survey data. A cost-effective QI strategy is to shift "moderately satisfied" into "maximally satisfied" clients. Use of a categorical variable derived from CS data and development of a predictive model with Chi Square Automatic Interaction Detection (CHAID) produces recommendations for quality improvement.

Mesh：

Year:  1997        PMID： 9258695

Source DB:  PubMed          Journal:  Health Care Manage Rev        ISSN： 0361-6274


  4 in total

1.  Defining priorities for improving end-of-life care in Canada.

Authors:  Daren K Heyland; Deborah J Cook; Graeme M Rocker; Peter M Dodek; Demetrios J Kutsogiannis; Yoanna Skrobik; Xuran Jiang; Andrew G Day; S Robin Cohen
Journal:  CMAJ       Date:  2010-10-04       Impact factor: 8.262

2.  Needs and concerns of transgender individuals regarding interdisciplinary transgender healthcare: A non-clinical online survey.

Authors:  Jana Eyssel; Andreas Koehler; Arne Dekker; Susanne Sehner; Timo O Nieder
Journal:  PLoS One       Date:  2017-08-28       Impact factor: 3.240

3.  Quality of health care in adolescents and adults with disorders/differences of sex development (DSD) in six European countries (dsd-LIFE).

Authors:  Ute Thyen; Till Ittermann; Steffen Flessa; Holger Muehlan; Wiebke Birnbaum; Marion Rapp; Louise Marshall; Maria Szarras-Capnik; Claire Bouvattier; Baudewijntje P C Kreukels; Anna Nordenstroem; Robert Roehle; Birgit Koehler
Journal:  BMC Health Serv Res       Date:  2018-07-05       Impact factor: 2.655

4.  Impact on patient satisfaction and importance of medical intake and office staff in a multidisciplinary, one-stop shop transgender program in Indianapolis, Indiana.

Authors:  Dustin Z Nowaskie; Rachel S Fogel; Janine M Fogel
Journal:  J Multidiscip Healthc       Date:  2019-08-15
  4 in total

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