[Use of on-call service by patients with pain in the county of Aarhus].

The aim of the study was to describe the numbers and other characteristics of patients who contacted the general practitioners (GP) out-of-hours on-call service with pain as the most important or major contributing reason for the contact. Data were collected from a questionnaire entered in the GPs' computer system. About 80% of the GPs participated. Over a 14 day period 10,653 contacts were registered, and of these 4718 were analyzed, consisting of 2080 telephone consultations, 1316 consultations and 1322 home visits. The results showed that 30% of the telephone calls, 37% of the consultations and 41% of the home visits concerned a patient with pain problems. Of these contacts concerning pain patients, the physicians estimated that 33% of the consultations and home visits and 55% of the telephone calls were "less necessary" or "unnecessary". It is concluded that pain is a major reason for contacting the GPs' on-call service, and that physicians deem many of these contacts "less necessary" of "unnecessary". Better information to citizens and better education of the physicians might enable some of these contacts to be transferred to normal working hours.