Supervised therapy in San Francisco.

DOT is challenging, rewarding, and the best way we have of ensuring patients' adherence to treatment. Although labor intensive, the team approach with well-defined roles for the RN, DCI, and outreach worker is efficient and effective. Although the human touch-a welcoming, tolerant, and caring approach to the patient-is the single key element, the use of incentives and enablers makes DOT more attractive to patients and the program more successful. An organized approach is necessary, yet flexibility must be maintained. Each patient has unique needs. Using other programs to help, such as school-based nurserun clinics or methadone sites, is more convenient for the patient and increases adherence. Helping patients access other services is important. And, finally, recognizing and appreciating the hard work and skills of the DOT staff contribute to maintaining high staff morale and esprit de corps.