Determining educational needs for the biomedical library customer: an analysis of end-user searching in MEDLINE.

The analysis of CD Plus usage logs provides an opportunity to determine specific areas where searchers are "missing opportunities" by misusing, or failing to use, system specific features. This paper describes a methodology, based on transaction log analysis, to provide automated, continuous analysis of end-user searching. The data collected in this process can then be used to enhance and provide insight into the educational needs of users.