S Krishel1, L J Baraff. 1. Emergency Medicine Center, UCLA School of Medicine.
Abstract
STUDY HYPOTHESIS: Patient satisfaction with emergency department care is enhanced by information distributed to patients on ED arrival. PARTICIPANTS AND SETTING: A convenience sample of 200 alert, English-speaking, adult ED patients. DESIGN AND INTERVENTION: ED information was distributed on alternate days to all ED patients. The ED information described ED function and patient evaluation time. Patients not receiving ED information served as controls. A research assistant administered a satisfaction questionnaire to all patients immediately after discharge. MEASUREMENTS AND MAIN RESULTS: Patients who received ED information rated their overall satisfaction higher than did the control group (P < .0001). Other items rated significantly higher were physician skill and competence (P = .0112), physician concern and caring (P = .0062), whether the patient would use the same ED again (P < .0001), appropriateness of ED time (P = .01), information received (P < .0001), ability of staff to decrease anxiety (P < .0001), physician's explanation of illness and treatment (P = .0366), and ease and convenience of care (P = .0014). CONCLUSION: ED information has a significant effect on patients' perceptions of the quality of care and overall satisfaction.
STUDY HYPOTHESIS: Patient satisfaction with emergency department care is enhanced by information distributed to patients on ED arrival. PARTICIPANTS AND SETTING: A convenience sample of 200 alert, English-speaking, adult ED patients. DESIGN AND INTERVENTION: ED information was distributed on alternate days to all ED patients. The ED information described ED function and patient evaluation time. Patients not receiving ED information served as controls. A research assistant administered a satisfaction questionnaire to all patients immediately after discharge. MEASUREMENTS AND MAIN RESULTS:Patients who received ED information rated their overall satisfaction higher than did the control group (P < .0001). Other items rated significantly higher were physician skill and competence (P = .0112), physician concern and caring (P = .0062), whether the patient would use the same ED again (P < .0001), appropriateness of ED time (P = .01), information received (P < .0001), ability of staff to decrease anxiety (P < .0001), physician's explanation of illness and treatment (P = .0366), and ease and convenience of care (P = .0014). CONCLUSION: ED information has a significant effect on patients' perceptions of the quality of care and overall satisfaction.
Authors: Beverly W Henry; Danielle M McCarthy; Anna P Nannicelli; Nicholas P Seivert; John A Vozenilek Journal: Health Expect Date: 2013-10-07 Impact factor: 3.377
Authors: Vivienne A Ezzat; Anastasia Chew; James W McCready; Pier D Lambiase; Anthony W Chow; Martin D Lowe; Edward Rowland; Oliver R Segal Journal: J Interv Card Electrophysiol Date: 2012-12-21 Impact factor: 1.900