Parents' perceptions of the meaning of quality nursing care.

Quality care is a major issue currently facing the delivery of health care services yet little research has been conducted on what parents of hospitalized children perceive as quality nursing care. A qualitative approach was used to identify the meaning of quality nursing care from parents' perspective and to identify concepts inherent in the process of receiving quality nursing care. Four stages in the process were identified; maneuvering, process of knowing, relationship, and quality care. The concepts suggested a similar experience for all participants, even though the individual stories of the process of receiving quality nursing care were different for each child and parent.