Audit of a system for dealing with a practice's laboratory test results.

In order to improve efficiency in a non-computerized practice of 4700 patients the system for dealing with laboratory test results and communicating them to patients was audited over a two-week period. The audit involved a questionnaire for the practice team, a postal questionnaire to 36 patients, and an analysis of doctors' and receptionists' workload when dealing with laboratory test results. A new system was introduced, with two receptionists logging investigation details into a newly designed results book, and with date/process stamping of results. The new system was re-audited using another practice questionnaire and analysis of doctors' and receptionists' workload and found to be as effective as the old system but less time consuming, largely owing to the layout of the new results book. All members of the practice team were more satisfied with the new system. The function of a results book and its role in doctor-patient communication is discussed.