Literature DB >> 8029120

Effective management of complaints in the emergency department.

J R Tucker1, A E Kornberg.   

Abstract

Many of the causes of complaints can be reduced but not completely eliminated. Appropriate attention through education and quality management keeps the department's attention focused on increasing patient satisfaction.

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Year:  1994        PMID: 8029120     DOI: 10.1097/00006565-199404000-00009

Source DB:  PubMed          Journal:  Pediatr Emerg Care        ISSN: 0749-5161            Impact factor:   1.454


  1 in total

1.  Healthcare provider complaints to the emergency department: a preliminary report on a new quality improvement instrument.

Authors:  R T Griffey; J S Bohan
Journal:  Qual Saf Health Care       Date:  2006-10
  1 in total

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