| Literature DB >> 7896552 |
M R Bowers1, J E Swan, W F Koehler.
Abstract
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.Entities:
Mesh:
Year: 1994 PMID: 7896552
Source DB: PubMed Journal: Health Care Manage Rev ISSN: 0361-6274