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Literature DB >> 6671371

Development, implementation, and findings of a continuing client satisfaction survey.

Abstract

Development of a client-satisfaction survey is described and details are given for sampling clients and iterating survey mailings on a monthly basis. Consent rates, response rates, confidentiality concerns, and costs are discussed on the basis of one year of data collection experience. Analyses revealed a general satisfaction factor and problem severity factor for both active and terminated clients. A factor of improvement was found for active clients. The utility of continuous monitoring of client satisfaction is discussed.

Mesh：

Year: 1983 PMID： 6671371 DOI： 10.1007/bf00755408

Source DB: PubMed Journal: Community Ment Health J ISSN： 0010-3853

16 in total

4. Exploring the relationship between treatment satisfaction, perceived improvements in functioning and well-being and gambling harm reduction among clients of pathological gambling treatment programs.

Authors: Shannon M Monnat; Bo Bernhard; Brett L L Abarbanel; Sarah St John; Ashlee Kalina
Journal: Community Ment Health J Date: 2013-06-12

4 in total

Development, implementation, and findings of a continuing client satisfaction survey.

1. The critical incident technique.

Review 2. Factors influencing client satisfaction with mental health services: a review of quantitative research.

3. A multi-dimensional client satisfaction instrument.

4. Client evaluation of community mental health services: relation to demographic and treatment variables.

5. An economical rural mental health consumer satisfaction evaluation.

6. Correlates of consumer satisfaction with outpatient therapy assessed by postcards.

7. What happens to the clients?

8. A Satisfaction with Mental Health Care Scale.

9. The development, factor analysis, and revision of a client satisfaction form.

10. Patients' opinions of outpatient clinic services.

1. Medical and health care needs of families providing in-home care for relatives with developmental disabilities.

2. A community ability scale for chronically mentally ill consumers: Part II. Applications.

Review 3. Patients' and relatives' satisfaction with psychiatric services: the state of the art of its measurement.

4. Exploring the relationship between treatment satisfaction, perceived improvements in functioning and well-being and gambling harm reduction among clients of pathological gambling treatment programs.