A survey of patient satisfaction, knowledge and compliance.

A survey was carried out by telephone on 201 patients receiving continuing care from internists for commonly occurring chronic conditions. Although 90% of patients knew the names and therapeutic purposes of the drugs prescribed for them, only 30% could name any side effects to watch for. Almost 90% were satisfied with their physicians' explanations but only 58% actually had a good understanding of their condition. More than 90% complied with their drug regimen but only 39% adhered to the prescribed low-sodium diet and only 55% of diabetic patients tested their urines as instructed. Overall, degree of satisfaction and knowledge of their own condition did not correlate with degree of compliance. Patients need more adequate education regarding their condition and potential side effects of drugs. More systematic attention should also be given to methods of motivating patients to comply with regimens that require a change in behavior.