Diabetes and Cardiovascular Diseases Risk Assessment in Community Pharmacies: An Implementation Study.

The implementation of a new service is often challenging when translating research findings into routine clinical practices. This paper presents the results of the implementation study of a pilot project for a diabetes and cardiovascular diseases risk-assessment service in Belgian community pharmacies. To evaluate the implementation of the service, a mixed method was used that follows the RE-AIM framework. During the testing stage, 37 pharmacies participated, including five that dropped out due to a lack of time or COVID-19-related temporary obligations. Overall, 502 patients participated, of which 376 (74.9%) were eligible for according-to-protocol analysis. Of these, 80 patients (21.3%) were identified as being at high risk for the targeted diseases, and 100 (26.6%) were referred to general practice for further investigation. We presented the limited effectiveness and the key elements influencing optimal implementation. Additional strategies, such as interprofessional workshops, a data-sharing platform, and communication campaigns, should be considered to spread awareness of the new role of pharmacists. Such strategies could also promote collaboration with general practitioners to ensure the follow-up of patients at high risk. Overall, this service was considered easy to perform and feasible in practice but would require financial and external support to ensure its effectiveness, sustainability, and larger-scale implementation.

1. Introduction

Noncommunicable diseases (NCDs) such as cardiovascular diseases and diabetes are slow-progressing and long-duration diseases that result from a combination of genetic, environmental, physiological, and behavioural factors. Their socioeconomic burden is recognised universally, and they have a large impact on public health and on quality of life [1]. To lessen the impact of diabetes and cardiovascular diseases and their complications, individual and collective approaches should be implemented that focus on reducing the modifiable risks associated with these diseases. In addition, cost-efficient interventions to prevent and control the diseases should be implemented. Preventive measures such as early detection and intervention have shown to be effective economic investments. They delay progression and the onset of complications and may reduce the need for expensive treatment if provided early [2,3]. Healthcare practitioners play a key role in tackling the burden of NCDs. However, the increased burden on healthcare providers of managing population health and related costs obliges health systems to consider new strategies in order to use their resources more efficiently. Such strategies include delivering preventive services. As such, community pharmacists are ideally placed. They are often the first point of contact between patients and the healthcare system due to their convenient locations, extended opening hours, and the provision of pharmaceutical care without an appointment [4].

Recently, the pharmacist’s role has shifted slowly from the traditional one of medication dispensing to being a provider of services and information, particularly regarding the better use of medicines [5,6]. Consequently, pharmacist-led screening models have been increasingly researched due to their potential benefit to public health [7]. Several studies have demonstrated that community pharmacy screening is feasible and effective at revealing unknown cases of diabetes and cardiovascular diseases [8,9].

The Brussels-Capital Region has not escaped the dangerous rising prevalence of NCDs. This is due to its ageing population, migration-induced diversity, and social inequalities [10,11]. Moreover, the Brussels context faces another challenge—a significant shortage of general practitioners who would usually provide screening services [12]. Patients face difficulties in booking appointments and often visit the nearest hospital emergency department directly for treatments. This disrupts the usual health screening processes and, so, case detection. In Belgium, pharmacists are still principally medication dispensers, despite pharmaceutical associations advocating for an extension of their role. Together with the knowledge that early detection through screening in community pharmacies is known to be valuable and achievable, a few short-term pilot studies have been carried out in a limited number of pharmacies in Belgium to assess the uptake of diabetes screening. However, none have been implemented at a larger scale or evaluated the implementation process [13,14].

Although international evidence shows the benefit of pharmacy-led screening services, translating the findings into practice can be challenging due to the variability of regulatory environments and practices between countries. Implementing new, national pharmaceutical services is a complex process, and high-quality service provision is not simple to achieve [15,16]. There is a difference between efficacy (outcome of an intervention under ideal conditions) and effectiveness (outcome of an intervention under normal conditions) [17]. As such, when translating research into practice in the real world, it is essential to evaluate more than effectiveness alone to understand the means and conditions under which the intervention worked or did not work. This approach also allows researchers to gain a deeper understanding of the feasibility and sustainability of interventions by highlighting facilitators and barriers that were not foreseen prior to the implementation. To help to bridge implementation gaps, implementation studies of new pharmaceutical services are gradually emerging in the literature. These have become recognised as critical to ensuring service quality and, therefore, their effectiveness [18,19].

Given the high density of pharmacies in the Brussels-Capital Region and the challenges faced due to the local context, the Association of Belgian Pharmacies (APB) planned to conduct an implementation pilot project among a larger sample of pharmacies. Research teams from two universities collaborated to evaluate the feasibility of offering diabetes and cardiovascular disease screening services in community pharmacies. An implementation study was conducted to identify the contextual factors facilitating or hindering a successful implementation within community pharmacies and to explore the experiences of pharmacists and patients. This paper aims to present the results of the implementation study conducted around a screening service.

2. Materials and Methods

2.1. Description of the Screening Service

From October 2020 to February 2021, a selection of Brussels pharmacists invited patients to participate in opportunistic screening for diabetes and cardiovascular disease risk factors. They specified that this new service was part of a qualitative and quantitative research study to evaluate its feasibility in community pharmacies. The screening followed a multi-step method illustrated in Figure 1. First, the pharmacist assessed the patient’s eligibility based on the inclusion and exclusion criteria. The screening then evaluated the diabetes risk in the patient, followed by an assessment for cardiovascular diseases. Finally, the need to consult a general practitioner or specialist was determined based on the outcome of the risk assessment.

Figure 1

Protocol of the risk-assessment service. Note: a The diabetes risk evaluation was based on the combination of the FINDRISC questionnaire [20] and a haemoglobin A1c reading. b The cardiovascular diseases (CVD) evaluation was based on the Boland algorithm [21] and the calibrated Systematic Coronary Risk Evaluation (SCORE) chart for Belgium [22]. c As patients taking medication for diabetes and cardiovascular diseases were not eligible, the risk factor of diabetes mellitus type 2 [D] and a personal ischaemic event [E] were not integrated into the evaluation of cardiovascular diseases. d Where there was a familial ischaemic event [F], the score was multiplied by 1.5 (150%), as advised by the recommendations on good clinical practices [23].

All Brussels residents between 40 and 65 years old were eligible. The screening was free of charge in order to be accessible to the most vulnerable and socially disadvantaged individuals. Considering the high risks that correlate with certain ethnic backgrounds, the inclusion criteria were widened to 25-years-old individuals from North-African, South-Asian, and Turkish backgrounds, as suggested by the guidelines for opportunistic screening for diabetes in Belgium [24,25]. To avoid including patients already diagnosed with the targeted diseases, patients were excluded if they were followed regularly by a general practitioner or taking medication for diabetes, cardiovascular diseases, or kidney diseases.

The first evaluation was based on a translation of the Finnish Diabetes Risk Score (FINDRISC) questionnaire, a validated questionnaire that aims to identify individuals at high risk of developing type 2 diabetes mellitus within 10 years [20]. The questionnaire is a reliable, valuable, and easy-to-use screening tool recommended by medical guidelines for diabetes and prediabetes screening in Belgium [26,27]. It contains eight questions regarding the patient’s demographic characteristics, medical history and lifestyle behaviour. Individuals with a score > 7 were invited to have their haemoglobin A1C (HbA1c) measured with a point-of-care testing (POCT) device to refine their risk profile further.

The cardiovascular evaluation was based on the Boland algorithm [21]. This evaluation relied on medical history and blood pressure measurements. The following six risk factors were considered: age [A], blood pressure [B], cigarette smoking [C], type 2 diabetes mellitus [D], a personal ischaemic event [E], and a familial ischaemic event [F]. As patients with a history of diabetes or cardiovascular diseases were not eligible, only the other four factors were assessed (ABCF). If the patient presented one of the four risk factors and did not present the smoking-related risk exclusively, the evaluation of their cardiovascular risk was based on the calibrated SCORE chart (Systematic Coronary Risk Evaluation) for Belgium. This estimation tool is based on age, gender, total cholesterol, and smoking behaviour and establishes the 10-year fatal risk of cardiovascular diseases. It was demonstrated to be suitable, accurate, and precise for the assessment of cardiovascular risk in Belgium [22]. Since the cholesterol value was not measured during this project, the mean of the Belgian cholesterol value for men and women was used to evaluate the score of the patients. Individuals were considered at low to moderate cardiovascular risk if they either had no risk factors (ABCF-), if the cardiovascular risk was only associated with smoking (C+), or if the result of the SCORE table was <5%. Individuals were considered at an increased cardiovascular risk if they had a SCORE between 5 and 9% and were considered at high cardiovascular risk if they had a SCORE ≥ 10%.

The pharmacist provided counselling and personalised advice to patients with low and moderate risk profiles to help them manage the risk factors detected. However, patients presenting a combination of a FINDRISC score between 7 and 11 and an HbA1c reading of ≥6.5%, patients with a FINDRISC score ≥ 12 and an HbA1c reading ≥ 5.7%, patients with a cardiovascular SCORE ≥ 10, and patients with a cardiovascular SCORE between 5 and 9 presenting high blood pressure values or a waistline of ≥80 cm for women and ≥90 cm for men, were considered to be at high risk and oriented to a general practitioner for further investigation (Figure 1).

2.2. The Organisation of the Screening Service

Before implementing the screening project within their pharmacies, pharmacists followed a training session on the risk-determination procedures. This session included the project protocol, the use of the POCT device and how to perform an HbA1c measurement correctly, the hygienic measures to be taken considering the COVID-19 epidemic and motivational techniques for patient counselling. The participating pharmacies received a set of promotional materials to increase the visibility of the project and educational materials to initiate and support a dialogue between the pharmacist and patients. The POCT device was installed within the pharmacies, and the reliability of the results was monitored by City-Labs, the medical laboratory of the Cliniques universitaires Saint-Luc. Additionally, the APB designated a target of 30 patients per pharmacy to boost pharmacies’ involvement and motivation within the project.

2.3. Study Design

To evaluate the implementation of the screening service, a prospective and observational study using a mixed method of quantitative and qualitative analysis was conducted following the RE-AIM model [28]. This implementation framework is one of the most widely used frameworks for planning and evaluating public health and medical interventions [29]. It has five dimensions: reach (R), effectiveness (E), adoption (A), implementation (I), and maintenance (M). The collected outcomes were defined to characterise the RE-AIM dimensions as closely as possible and explore the potential barriers and facilitators of these dimensions while being adapted to the context and objectives of a pilot study. The collected outcomes are described in Table 1.

Table 1

Description of the collected outcomes classified following the RE-AIM dimensions.

Dimensionand Definition	Quantitative Data	Qualitative Data
Reach (The absolute number, proportion, and representativeness of individuals willing to participate in a given intervention)	- Number of patients screened - Description of the patients’ characteristics - The proportion of the different risk profiles - The proportion of patients identified as high risk	- Barriers and facilitators to patient recruitment - Reasons for participating, according to patients - Reasons for refusal, according to pharmacists
Effectiveness (The impact of an intervention on important outcomes, including potential negative effects, quality of life, and economic outcomes)	- Outcome of the medical follow-up of the patients identified as high risk	- Patient attitudes and perceptions during the risk assessment
Adoption (The absolute number, proportion, and representativeness of: (a) settings; and (b) intervention agents (people who deliver the programme) who are willing to initiate a programme)	- Number of participating pharmacies - Number of dropouts during the project b	- Reasons for pharmacists participating in the project - Reasons for dropouts during the project
Implementation (The interventions agents’ fidelity to the various elements of an intervention’s protocol)	- Adherence to the protocol of the pilot project	- Adherence to the protocol of the pilot project - Internal organisation and adaptation to implement the project - The time needed to provide the service - Facilitators and barriers to implementation
Likelihood of maintenance a (The extent to which: (a) a behaviour is sustained or more after intervention; and (b) a programme becomes institutionalised or part of the routine organisational practices).	/	- Pharmacists’ experiences with the screening programme - Patients’ acceptance of the service - Sustainability factors

Note: a Due to the nature of a screening pilot project, the evaluation of the maintenance dimension was adapted to assess the extent to which the project could become institutionalised or part of the routine practice of pharmacists. b A dropout was defined as a pharmacy that had not recorded any patients by the end of the pilot project.

2.4. Participants

Patients willing to participate in the screening were asked if they consented to their data being used for scientific analysis and/or if they consented to be contacted by the university research team for a short interview on their participation. All of the pharmacists who participated in the project were eligible for the implementation study.

2.5. Data Collection

The quantitative data were collected through a web platform designed for this pilot project, in which pharmacists recorded patient information during the screening. A data file containing patients’ demographic characteristics (age, gender), responses to the questionnaires, and their risk determination results (FINDRISC category, HbA1c results, and cardiovascular risk category) was later shared with the research team for analysis. The data file also contained contact information for those patients who consented to be contacted for a follow-up interview.

The qualitative data were collected during semi-structured individual interviews with patients and semi-structured focus groups with participating pharmacists. The interview guides, one for the patients and one for the pharmacists, were based on the implementation outcomes, which followed the RE-AIM framework.

One month after inclusion, patients were randomly selected and invited by one of the three researchers to participate in a telephone interview. The semi-structured interviews were conducted in French or Dutch, according to the patient’s preference. After each semi-structured interview, the interviewer completed a data saturation file to determine whether new information had been collected or not. Data saturation was discussed weekly and considered to be reached when no new information had been collected during three consecutive interviews.

At the end of the project, a researcher contacted the participating pharmacists to invite them to participate in focus groups. If a pharmacist was willing to participate but unavailable on the dates proposed, an individual interview following the focus group interview guide was suggested to ensure data saturation. Focus groups and interviews were organised and conducted by two researchers virtually through the Zoom platform. Pharmacists who did not include any patients in the project were also contacted by telephone and interviewed to understand the reasons for non-inclusion. Possible saturation was discussed between the researchers and considered reached when no new information had been collected during the last focus group.

2.6. Data Analysis

All of the interviews were audio-recorded and transcribed ad verbatim. Pharmacists’ and patients’ transcriptions were coded separately. The first three transcriptions were coded inductively by two independent researchers using the Nvivo software. The codes were compared and matched, and discrepancies were discussed. The codes were grouped into themes and classified according to the dimensions explored. The following transcriptions were coded using the pre-established coding tree. Every three interviews, coding discrepancies were discussed, and new codes were added to the coding tree. The quantitative data of patients who consented to data analysis were analysed descriptively with Excel.

2.7. Ethics Approval

The study protocol was submitted to the Saint-Luc-UCL (Belgium) ethics committee in May 2020 and received ethics approval in July 2020 (B40321836258).

3. Results

The screening service was organised consecutively in two overlapping phases, from 1 October 2020 to 26 January 2021 and from 5 January 2021 to 31 March 2021. The phases were organised with 24 pharmacies and 18 pharmacies, respectively, including five pharmacies that participated in both phases. To evaluate the service implementation, a total of 20 semi-structured interviews were conducted with patients who participated in the screening programme.

Four focus groups with a total of 13 pharmacists were organised via the Zoom platform. In addition, three individual interviews were conducted by telephone with pharmacists that could not attend the focus groups.

Several key themes that influenced the implementation of the screening service were identified during this qualitative research. The themes, with illustrative quotes and classified following the RE-AIM framework, are presented in Appendix A for patients and Appendix B for pharmacists.

3.1. Reach

During the study, a total of 502 patients were enrolled in the screening programme by 32 pharmacies. On average, every pharmacy included 16 patients, with a minimum enrolment of one patient and a maximum of 41 patients.

3.1.1. Description of the Patient Characteristics

Of the 502 patients, 411 (81.9%) consented to the analysis of their data for scientific purposes, including patients older than 65 years (8.5%). Excluding this latter group resulted in 376 patients eligible for the according-to-protocol analysis. Most patients included were female (61%) and aged between 25 and 65 years, with a median of 50 years old.

3.1.2. Proportions of Risk Profiles

The 329 patients with a FINDRISC score of ≥7 (87.5%) were invited to have their Hb1Ac level measured. The HbA1c value varied from 2.9% to 6.3%, with a median of 5.4%. This measurement was not performed for five patients (1.3%), which resulted in an undetermined risk profile. The descriptive results are presented in Table 2. Of all patients, 145 (38.6%) and 152 (40.4%) with low and moderate risk profiles, respectively, received counselling on managing their determined risk factors. However, 74 patients (19.7%) were established to be at a high risk of developing diabetes and were referred to a general practitioner for further evaluation.

Table 2

Diabetes risk evaluation—according-to-protocol analysis.

				Diabetes Risk Profile
				Low	Moderate	High	Undetermined
FINDRISC a	n (%)	HbA1C	n (%)	n (%)	n (%)	n (%)	n (%)
<7	47 (12.5%)	/	/	47(12.5%)
7–11	128 (34.0%)	<5.7	98 (26.1%)	98(26.1%)
		5.7–6.4	26 (6.9%)		26(6.9%)
		≥6.5	2 (0.5%)			2(0.5%)
		No data	2 (0.5%)				2(0.5%)
≥12	201 (53.5%)	<5.7	126 (33.5%)		126(33.5%)
		≥5.7	72 (19.1%)			72(19.1%)
		No data	3 (0.8%)				3(0.8%)
	376 (100%)		376 (100%)	145 (38.6%)	152(40.4%)	74(19.7%)	5(1.3%)

Note: a Finnish Diabetes Risk Score [20].

Of the 297 patients with a low or moderate risk profile for diabetes, 255 (85.9%) participated in the evaluation of cardiovascular diseases. Of these, 67 (26.3%) were assessed to be at a low cardiovascular-diseases risk as they presented no clinical risk factors [ABCF−] or only cigarette smoking [C+]. The risk was further assessed using the calibrated SCORE chart for the 188 patients (71.8%) presenting any other risk factors [ABF+]. The distribution of the risk profile based on the absence/presence of the medical risk factors and associated SCORE results is presented in Table 3. Overall, 223 patients (89.6%) were assessed to have a low/moderate risk profile and received explanations on cardiovascular-diseases risk management. However, six patients with a score of ≥10 (2.4%) and 20 patients (8.0%) with a SCORE between 5 and 9 presenting high blood-pressure values or a waistline of ≥80 cm for women and ≥90 cm for men were assessed to be at a higher risk and were referred to a general practitioner.

Table 3

Cardiovascular risk evaluation—according-to-protocol analysis.

			Cardiovascular Risk Profile
			Low	Moderate	High	Undetermined
		n (%)	n (%)	n (%)	n (%)	n (%)
ABCF− or C+ a	ABCF−	67 (26.3%)	67(26.3%)
ABF+ b	Score < 5	152 (59.6%)	152(59.6%)
	Score 5–9	24(9.4%)		24(9.4%)
	Score ≥ 10	6 (2.4%)			6(2.35%)
	Missing score	6 (2.4%)				6(2.4%)
		255 (100%)	219(85.9%)	24(9.4%)	6(2.4%)	6(2.4%)

Note: a Absence of the following risk factors: age [A], blood pressure [B], cigarette smoking [C], familial ischaemic event [F]; or presence of the smoking-related risk exclusively [C+]. b Presence of one of the following risk factors: age [A], blood pressure [B], familial ischaemic event [F].

3.1.3. Reasons for Participating in or Rejecting the Risk Assessment

The general perception of the usefulness of the availability of screening services was encouraging across the board. Patients felt that the threshold for visiting a pharmacist is much lower than for making an appointment with a general practitioner. Some patients were driven by curiosity, while others realised they had not seen a general practitioner for a long time and perceived it as an opportunity to learn more about their health. Other motivators were the fear of the detrimental effect of the targeted diseases on their health, having seen the consequences and sequelae of diabetes and cardiovascular disease among family members. Lastly, trust in the pharmacists contributed to the patients’ positive attitude towards this preventative intervention.

On the other hand, pharmacists shared that a few patients refused to participate due to their fear of what the outcome might be. These patients preferred to turn a blind eye to risks and declined. For others, the lack of time or availability to take part in the screening was shared as the main reason for not participating.

3.1.4. Barriers and Facilitators to Service Proposal and Patient Participation

Among the pharmacists, some used an active approach in which the pharmacist presented the risk assessment as an opportunity for patients to learn more about their risks and general health. The emphasis on the lack of charge for the service and partnership with universities also seemed to influence positively the patients’ willingness to participate. Although some pharmacists had no difficulty in proposing the programme directly to patients, others found this step to be the most delicate. Despite reporting few refusals, some pharmacists feared that the patients they did not know well might feel stigmatised by the proposal. They also often worried that patients would feel forced to participate and thus refrained from proposing the risk evaluation actively to eligible patients. Other barriers, such as a language barrier or lack of time, sometimes held pharmacists back from asking patients to participate. Aside from the active approach, awareness of the project was indirectly facilitated by the visual promotional material, which generated curiosity among some patients. As an alternative to distributing flyers, a few pharmacists preferred to hand out the FINDRISC questionnaire. This allowed patients to fill in the questionnaire at home and then come back to continue the risk-assessment procedure at their convenience.

Finally, some pharmacists expressed frustration with the age limit criteria, which hindered some potential inclusion. In their opinion, broadening the inclusion criteria could only be beneficial as it could be an opportunity to deliver a preventive message and raise awareness of diabetes and cardiovascular diseases.

3.2. Effectiveness

3.2.1. Outcome of Medical Follow-Up of Patients Identified as High-Risk

The effectiveness study was evaluated exclusively during the first phase of the project. During this period, 51 patients (23.2%) out of the 220 screened were assessed as having a high risk of developing either diabetes or cardiovascular diseases. Eighteen patients did not consent to be contacted, leaving 33 possible inclusions for the effectiveness analysis. In the end, only 20 patients could be contacted.

Two patients did not seem to be aware of their high-risk profile, declaring it was not communicated by the pharmacist. Some patients prioritised other medical problems or postponed taking a medical appointment until there was a decrease in the incidence of COVID-19-positive cases. Six patients were already in medical follow-up for either diabetes or cardiovascular diseases. Only six patients received further analysis after the risk assessment, with five not diagnosed with diabetes or cardiovascular diseases and one diagnosed with diabetes. The results are presented in Table 4.

Table 4

Effectiveness—according-to-protocol analysis.

51	Patients with High Level of Risk for Diabetes or Cardiovascular Diseases
	18	Did not consent to be contacted by the research team
33	Possible inclusions
13 lost to Follow-up	3	No contact details
	2	Wrong contact details
	8	Unsuccessful contact attempts
20	Inclusions
	2	Not aware that there was a high risk
	3	Had not (yet) gone to a general practitioner, but aware that there was a high risk
	3	Went to a general practitioner for another reason; high risk not discussed as not considered a priority
	6	Already in medical follow-up for cardiovascular disease/risk of diabetes
	5	Went to a general practitioner/specialist, with a negative outcome on diagnosis
	1	Diagnosis

3.2.2. Patient Perception of and Attitude during the Risk Assessment

The patients were at ease during the procedure, although pharmacists reported that most patients did not feel comfortable pricking their fingers themselves and thus always asked the pharmacists for assistance. Those patients for whom an HbA1c measurement was unnecessary thought they would be more reassured of the validity of the low risk if they could see the result from the HbA1c. The communication by the pharmacists was highly appreciated by the patients and considered clear, reassuring, and respectful. The patients who received a printout of the results did not think it was necessary to receive it. On the other hand, when there was no printout available, this was perceived as a shortcoming as the lack of tangible information could lead patients to forget the purpose and outcome of the screening.

3.3. Adoption

A total of 37 pharmacies participated. Five were considered to have dropped out (13.5%) as they did not include any patients in the study process.

Pharmacists’ Reasons for Adopting or Rejecting the Service

Most participating pharmacists expressed that they saw the study as an opportunity to show their added value. In addition, most of them perceived that services related to prevention practices and screening would be part of the future of their profession. Most of the pharmacists who dropped out during the project reported that the COVID-19 crisis was the main reason. Some lacked the workforce or time to devote to the pilot project, while others felt uncomfortable taking the patients into a restricted pharmacy area at a time when they knew that sanitary conditions were stricter and contamination heightened.

3.4. Implementation

3.4.1. Internal Organisation and Adaptation to Implement the Project

Considering the restrictions due to the sanitary crisis, only one pharmacist per pharmacy could attend the training. Depending on the pharmacy, some pharmacists shared that they trained their team afterwards so everyone within their pharmacies could perform the service. However, some lacked the confidence to deliver the service.

When starting the project, the community pharmacists first preferred to book appointments with the patients. The pharmacists noticed that in some cases, the patients did not attend on the specific date, either because they had forgotten or because their interest had waned over time. Therefore, once pharmacists felt more comfortable and experienced with the procedure, they tried to perform the screening directly, without appointments, which led to a better uptake.

3.4.2. Time Needed to Provide the Service

The reported duration of performing the service varied among the pharmacists, with an average of 15 to 30 min for most patients. However, the screening sometimes revealed that some patients needed to talk and raised various questions, leading to further counselling that sometimes lasted up to an hour. Nevertheless, the pharmacists agreed that the risk evaluation should be maintained between 20 and 30 min for the service to be sustainable.

3.4.3. Facilitators and Barriers for Optimal Implementation

To carry out the project, pharmacists expressed that having a dedicated screening space out of sight of other patients was valuable for making the patients feel at ease. Dedicating a confidential area for prevention services would therefore be helpful in the future for pharmacies that currently lack an available space. Additionally, pharmacists shared that it was necessary to have enough staff to offer this prevention service so that the rest of the team could remain available to provide pharmaceutical care at the counter and perform other routine tasks. Similarly, the lack of time or workforce appeared to be a recurring hindrance to some pharmacists, preventing them from screening patients on the spot and obliging them to book appointments at a later, more convenient time.

3.4.4. Adherence to the Protocol

Among the 411 patients who consented to the analysis of their data, 35 (8.5%) were older than 65 years despite the protocol imposing their exclusion. According to most pharmacists, the age range was considered too restrictive because some patients over 65 were not necessarily regularly followed by a general practitioner and could have benefited from the risk evaluation. Thus, some pharmacists explained that although they were obliged to refuse spontaneous requests from such patients, they did not feel comfortable doing so.

3.5. Maintenance Outlook

3.5.1. Pharmacist Satisfaction and Service Acceptability to Patients

All patients felt they received sufficient information and that the pharmacists took the time to make them feel comfortable. Overall, the risk assessment allowed the pharmacists to spend time with the patients, which was appreciated and helped to initiate a personal dialogue and deepen the pharmacist–patient relationship. The pharmacists were eager to continue the service, expressing a desire to repeat the pilot study if the opportunity arose.

3.5.2. Sustainability Factors

The pharmacists mentioned that they would like to increase their collaboration with other professionals, especially general practitioners, to maintain this type of preventative service. They felt that this would strengthen the follow-up of the patients. It was suggested that it could be put into practice through medico-pharmaceutical meetings to develop a collaborative approach to the services. To enable this collaboration, patient outcomes and measurement data could be shared through an electronic health platform. This should be conducted with the patients’ consent and preferably through an established health pathway. Most pharmacists felt that the training preceding the implementation was sufficient. However, it was suggested that training in preventive-related services should be integrated into the pharmacy master’s curriculum if these services became systematic.

The patients and pharmacists expressed their view that the risk evaluation should remain free of charge for the patient. On the other hand, the financial cost for pharmacists was discussed. Some pharmacists expressed the need that remuneration was essential to compensate for the time invested. Others talked about receiving financial compensation for the costs of the POCT device and consumables. To avoid large expenses, a pharmacist suggested that the POCT machine could be rotated monthly between groups of pharmacies that would offer the prevention service for a short period each year. This proposal was appreciated as it would also allow pharmacists to prepare for the service in a similar way as for a health campaign and to recruit new patient participants in advance.

Finally, patients and pharmacists remarked that the awareness campaign needed a broader approach since the pharmacist had to invest a lot of time in approaching possible at-risk patients. Campaigns through the community were mentioned as a possibility, while others suggested additional media coverage.

4. Discussion

This research is the first study in Belgium examining patients’ and pharmacists’ perceptions of a risk-assessment service for diabetes and cardiovascular diseases and the factors influencing its implementation in community pharmacies. The positive attitude of the patients toward the risk assessment and the overall enthusiasm of the participating pharmacists are encouraging factors for the sustainability of the service. The interviewed pharmacists considered the risk assessment to be an implementable service in practice. However, adaptations at the pharmacy level and within the healthcare system are necessary to ensure its effectiveness and enable a successful long-term and large-scale implementation.

The acceptability of the service to patients was directly linked to the perception that prevention is undervalued in the current healthcare system and that the high accessibility of community pharmacies could help more patients to be reached who are unaware of their risk. However, pharmacists reported that the main difficulty was proposing the service to the patients due to the fear of stigmatisation and potential negative patient reactions. While some pharmacists found indirect approaches to recruiting patients through promotional and other eye-catching materials, some were reluctant to propose the service despite the limited number of refusals. This fear of offering the risk assessment seems to be correlated to the novelty of pharmacy-based screenings in Belgium and the hesitation to overstep their role in the eyes of the patients, which is typically perceived as limited to medication provision and information [30]. Although a review confirms that individuals participating in pharmacy-based screening were consistently satisfied [31], those initiatives are still in an early stage of implementation, and evidence suggests that a better understanding of the pharmacist’s services could increase patient uptake [6]. Therefore, increasing public awareness of this new service through community approaches and additional media coverage would help acknowledge and reinforce the perception of this broader role of pharmacists.

In this study, the pharmacists’ enthusiasm for prevention-related services was directly correlated to their perception of a shift in their practice beyond the traditional dispensing role. This perceived shift makes pharmacists’ work more relevant and thus more appealing, echoing the findings of previous research [32,33]. Considering the widespread enthusiasm for implementing professional services in literature, Siu et al. suggested that implementation discrepancies such as local external factors, individual capabilities, and organisational capacity might be more important sources of variation rather than motivation alone. These discrepancies would thus lead to differences in the uptake of the services [34]. As such, the appeal of participating in pharmacy-led screening services is mainly influenced by the population demographics and the ease of timely access to a general practitioner [35]. To reach the individuals that would benefit the most from the screening service, patients and pharmacists located in areas with a lower social-economic profile stated that it was essential to offer the risk assessment free of charge. They expressed the view that this would maintain high accessibility for potentially high-risk patients who are more likely to face multiple barriers to accessing primary care [36]. Another way to facilitate the uptake was the possibility of performing the risk assessment on-demand, directly when the patient enters the pharmacy, rather than through booking an appointment. However, this capacity to deliver the service is not always feasible in practice and directly correlates to the availability of time and staff, which were highlighted as the main barriers to successful service implementation by previous research [37]. One suggested strategy to overcome this barrier was to hire another pharmacist to cover the time used to perform the risk assessment. However, this would be associated with an extra economic load.

Generally, to sustain services, pharmacies have to adjust the service sufficiently to accommodate for funding changes in order to maintain financial profitability and/or experience the non-financial advantages of the service [18]. For the latter, the pharmacists perceived the service as an opportunity to create a solid personal relationship with the patient, which appears to have more influence on patient loyalty than the technical quality of the provided service [38]. However, to overcome the financial burden, the pharmacists proposed different strategies, including the possibility of having the service approved on a political level. Remuneration reflecting the time spent providing the service and the significant long-term expenses related to the POCT and consumables should be considered. In a cost-effectiveness study for a similar diabetes screening protocol, Wright et al. estimated the cost per person screened as being GBP 28.65 [39]. In our pilot study, the pharmacists were remunerated at a rate of EUR 30.00 per patient, which seemed appropriate for the average service delivery time (~20 min). Alternatively, a suggested strategy received positively by the pharmacists was a system of rotating the POCT equipment monthly between a sample of pharmacies. This organisation would allow pharmacists to promote the risk assessment ahead of time. It would also allow them to make the most of their patient pool available for recruitment, which tends to decrease over time, and thus would potentially increase efficiency over the service delivery period.

The pharmacists reported that the operationalisation of the service turned out to be straightforward without significant complications. This suggests that the different tools and training were sufficient for pharmacists’ self-efficacy, which was demonstrated as a key determinant for motivating community pharmacies to deliver prevention services [32]. However, the restrictions imposed by the COVID-19 crisis limited the training to a single pharmacist per pharmacy, requiring pharmacists to train their staff independently. This approach was sometimes insufficient to acquire the required level of self-efficacy to provide the service and, thus, limited staff adoption of the service. As such, additional training and e-learning could be developed to support other staff members to adopt the service in the future.

The evaluation of the effectiveness of the present study highlighted some weaknesses. However, those findings need to be considered with caution due to the small sample of referred interviewed patients. The lack of awareness of some patients of their high risk following the risk assessment might be explained by the absence of a printout of the results for some or by the pharmacist’s reassuring tone. However, the lack of understanding of a high-risk status could lead to poor attendance in general practice. A review and recent research demonstrated that many referred high-risk patients do not attend medical follow-ups [8,40]. Another limitation was the poor adherence to the eligibility criteria, with the inclusion of patients with an already determined risk or in medical follow-up. Determination of eligibility based on self-reporting by the patients was shown to be less reliable since patients can be unaware of their medical antecedents. Developing a check algorithm to assess and verify eligibility criteria within the web tool may avoid screening non-eligible patients. Additionally, an electronic health record system that would allow pharmacists to share patient data with their general practitioner was suggested for patient-care continuity. Establishing clinical community links between providers and increasing the use of electronic health records to manage patients have been demonstrated to be facilitators for referral [41]. Furthermore, enhancing interprofessional collaboration is crucial to strengthening the effective functioning of services in primary care. In this study, pharmacists suggested that an integrated patient pathway, focusing on a collaborative approach, would be crucial for maintaining the service. Interprofessional education and workshops connecting pharmacists and physicians can be beneficial to increasing awareness and understanding of their respective roles in delivering patient care, which would optimise long-term interprofessional collaboration [42].

Finally, legalising the provision of pharmacy services by the Minister of Health or other regulatory bodies is a determinant of their sustainability and larger-scale implementation [43]. In Belgium, the law requires a POCT policy under the coordination and supervision of a clinical laboratory. However, there is no legal framework regarding the use of POCT outside of a hospital, even though, when combined with a risk-assessment questionnaire, they may provide more accurate screening and referral. To overcome this lack of regulation, a proposal for POCT to be reimbursed was submitted under the condition that the tests would be carried out within an extended legal framework [44]. The elimination of regulatory barriers is an important step toward ensuring optimal patient care and the sustainability of pharmacist-led screening.

In this pilot study, professional associations and academic researchers worked hand in hand to evaluate the feasibility of a risk-assessment service in community pharmacies. Evaluating the implementation of a programme enables the identification of facilitators and barriers according to a location-specific practice. This pilot project included both French- and Dutch-speaking pharmacists from the Brussels-Capital Region. As such, the results reflect implementation in a metropolitan, densely populated area. Additionally, participation was voluntary and thus may have included more highly motivated pharmacists, making it therefore not representative of all pharmacists. Although dropout pharmacists were also interviewed, the opinions of pharmacists who did not participate in the project were not collected. The effectiveness results should be considered with caution. This is due to the very limited number of participants identified as being at high risk who agreed to be contacted and were reachable. Furthermore, the lack of fidelity to eligibility criteria should be addressed to avoid the risk assessment of patients already in medical follow-up. A larger case study should be conducted that takes into consideration preventive strategies and closely evaluates the effectiveness of referrals, attendance and medical outcomes of patients identified as being at high risk. Additionally, the cholesterol value of the patient should be measured with point-of-care testing during the risk assessment. This approach would determine the patient’s SCORE precisely and result in a more reliable cardiovascular risk determination. Finally, further studies should investigate general practitioners’ perceptions of and recommendations on the risk assessment to ensure their close collaboration and thus guarantee successful implementation.

5. Conclusions

Considering the increased strain on primary care, pharmacists can take a more active role in identifying, counselling, and referring patients with previously undiagnosed conditions and in guiding at-risk patients to prevent further disease progression. Overall, the patients’ positive experience of the risk assessment and the participating pharmacists’ enthusiasm are encouraging for the sustainability of pharmacist-led preventive services. The community pharmacy was perceived as highly accessible and can lower the threshold for risk evaluation. At the same time, the manageability of performing the service demonstrated its feasibility in daily practice. External support strategies such as interprofessional workshops, adapted software and an electronic data-sharing platform, additional training and broad-based media campaigns should be considered. These could increase awareness of the pharmacists’ new role, service adoption by the staff, and collaboration with general practitioners to ensure the follow-up of patients identified as being at high risk. Financial incentives and remuneration for pharmacists and an extended legal framework for the reimbursement of POCT should be discussed at the political level as they will be critical determinants of the sustainability and larger-scale implementation of the risk-assessment service on a national level. Finally, further studies should evaluate the effectiveness and monitor the implementation of preventive-related services to provide suitable strategies over time to overcome barriers across different implementation stages.

Table A1

Themes emerging from the qualitative analysis of the patient interviews.

Dimension	Outcomes	Themes	Illustrative Quotes
Reach	Reasons for participation in the risk assessment	Perceived utility—prevention and increased awareness	“It is better to act in prevention rather than in cure” (PA16)“It motivates people to be more careful” (PA1) “I think it isn’t a bad idea because there are people who have diabetes problems and are not aware of it” (PA2)“When you go to the doctor in general it’s because you’re ill, this time you got personal advice and it was free” (PA17)
		Avoidance of a medical consultation	“Even if I visit a lot of doctors because of my job, I don’t necessarily go to the doctor very often personally” (PA6)“Usually, you have to make an appointment to go to the doctor, take a blood test and then wait for the result. Whereas here, it’s direct. After a few questions and after taking the blood pressure, you have the results” (PA15)“I don’t have a GP... So for me, it was easier to go there to see if I have something” (PA18)
		Concerns about one’s own health	“I was curious to know some information about my health because, actually, I haven’t been to the doctor in years” (PA18)“My dad takes glucophage medicine, he’s on the limit of diabetes… And I have a super sweet tooth!” (PA19)“After a blood test, I was warned by my doctor that I’m at risk of being pre-diabetic” (FA11)
		Trust and loyalty to their pharmacist	“You trust your pharmacist. In general, you have your pharmacist. You don’t go to 25 different pharmacies” (PA20)“I believe that patients know their pharmacist better than their doctor because they go to the pharmacist more frequently and often ask very personal questions” (PA6)
	Facilitators, according to patients	Free-of-charge service to maintain high accessibility to the target population	“I think if it’s free people will do it. If you need to pay for it, even if it’s only €5, I’m not sure they’ll do it. I don’t think you’ll get the target population you want at that point. I think you’ll reach the people who are already health-conscious” (PA19)
		The convenience of the community pharmacies	“Especially now because of the health crisis too, it is easier to go to the pharmacist, rather than to the GP” (PA13)“I think that people perhaps go more easily to the pharmacist than to the GP. You go to the doctor when you’re ill but at the pharmacist, you can go just because you need some aspirin or something” (PA19)“I think it’s useful in terms of accessibility for everyone. Everybody goes to the pharmacy more easily to get something” (PA12)
Effectiveness	Patients’ attitudeduring the screening	Fear of the finger prick	“I was at ease except that I’m a person who’s fearful, just to get pricked” (PA15)
		Increased reassurance if glycated haemoglobin measured	“I think honestly, I think I would have been even more reassured if I had done the test” (PA20)
		Clear, reassuring communication of the results by the pharmacists	“He was benevolent, that’s all, in terms of the explanation” (PA6)“It’s reassuring to have explanations at every step and to have explanations that are in our language and not just in medical language, sometimes we’re a bit confused!” (PA12)“Delicate, respectful... especially in prevention, especially not alarmist” (PA16)
		Receiving a printout of the results to help information recollection	“For me it was enough to tell me about it orally” (PA17)“It’s true that I kind of left empty-handed. As I didn’t have anything in my hands, it made the test seem less useful”.“I remembered what he told me. But I think that for patients who are perhaps less used to medical vocabulary, I think it is important that they can read it again at their ease” (PA22)
	Patients’ perception of the risk assessment	Increased awareness of one’s own health	“I was under a lot of stress with some complicated years and I let my blood pressure go too far. I didn’t pay attention to it any more, and I became aware of it thanks to the screening. I was living like that, without realising it” (PA9)“I thought it was really very useful: there were some things that I didn’t necessarily expect” (PA16)
		Implementation of lifestyle changes	“She gave me some advice on nutritherapy. There are a lot of habits that I’m changing. I was already eating quite well, but there are lots of things I have improved since then” (PA19)
Outlook for maintenance	Patient acceptability	Satisfaction with the service	“It’s a good initiative for a lot of people and it’s very easy to do” (PA11)“I find it very professional, and I would say it exceeded my expectations” (PA17)
		Personalised counselling	“The only thing maybe is to give people more explanation... We got explanation, but maybe not with enough depth” (PA1)
	Factors for sustainability	Increased awareness of the service through communication	“I think it would be good to increase the communication. I didn’t see the poster elsewhere, only in the pharmacy. I wouldn’t have been aware” (PA7) “It lacks media coverage because most people don’t know about it” (PA11) “It needs to be known, so a different approach to communication would be interesting” (PA17)
		Communication with the family physician	“I think that the family doctor should be aware of what we do. I think it’s normal for the medical professions to pass on information to each other” (PA20)

Table A2

Themes emerging from the qualitative analysis of the pharmacists focus groups and interviews.

Dimension	Outcomes	Themes	Illustrative Quotes
Reach	Service proposal and reach to the target population	Use of visual materials (folders, posters) to raise patient’s curiosity	“We always put folders in every time we sold a drug and it worked. There were a few people who came back and asked how it works and if they could doit” (FA7)“Half of the cases were people who came to us to ask based on the posters and what they saw on the screens” (FA8)“We had our screens behind us showing slides with diabetes on them and so on. And we recruited all our patients this way” (FA13)“I think that the poster on the window and the little folders that I had put on the counter, next to the card machine, attracted the most attention” (FA6)
		Use of the FINDRISC questionnaire	“If they didn’t have time, we gave them the FINDRISC questionnaire. We said, ‘Here, fill it in at home. And if you see you have a high score, then we can go further in the screening’” (FA14)“We gave them the questionnaire that they could take home. They could fill it in and come back later” (FA12)
		Proposal to the patients as an opportunity (free-of-charge and in collaboration with universities)	“We presented it in an attractive way: ‘Oh, you have the chance to do a measurement normally done in the lab that youwould haveto pay for. Here it’s free’” (FA14)“It was really something that motivated people as well, to say, ‘It’s free. It’s anonymous. And it’s a plus that we offer you here at the pharmacy. If you want to do it, you’ll have extra information about your health that you usually don’t have in a check-up’” (FA12) “The fact that we say it’s in partnership with universities helped a lot. We are taken seriously straight away” (FA7)
		Active approach to increase uptake	“We kind of forgot about it(the project), so we targeted very quickly and in fact,it worked well as soon as we started” (FA4)“We had our own little challenge to do and in the end, when you get in the mood, as soon as you start offering it to everyone, you get plenty” (FA14)
	Barriers to proposing the service	Fear of stigmatising and of patients’ reactions	“We also had to deal with patients we knew a little less... I found that the most difficult part because we’re not the kind of people who are going to force people. We sometimes felt a bit uncomfortable proposing this to them” (FA13)“We know very well that it is towards those people (obese or overweight) we should go, but we are always afraid of stigmatising. You’re never in people’s heads, so you never know how they might react” (FA8) “It’s certain that there are people to whom I could have or perhaps should have proposed it, but I didn’t know how to approach the problem... Especially with people of foreign origin, you feel them to be more suspicious more quickly” (FA6)
		Lack of time	“The other problem is time; sometimes we had no time, or we had to do something else” (FA7) “It’s more a problem of timing. In the middle of winter when people are waiting outside (sanitary crisis restrictions), we have to be as quick as possible” (FA11)
		Language barrier	“For language reasons, especially... It’s difficult to explain something like thatif the person in front of you doesn’t speak your language” (FA7)“If I didn’t mention it, it’s because I had people in front of me who didn’t speak French or Dutch well” (FA10)
	Barriers to reaching patients	Inclusion criteria too strict	“We were a little frustrated because there were a lot of requests from people over 65 who didn’t necessarily have a doctor and it would have been really interesting to be able to test them” (FA14) “To be less limited, for example in terms of origin or age. Someone who is young and not at risk; it is still sending a good message, particularly in families where there is diabetes” (PA11)
	Reasons for refusal to participate, according to the pharmacists	Lack of time	“It’s all about timing. There are some people who said: ‘I will come back,’ but they don’t always come back” (FA3)“I don’t think there was a refusal on the principle of the test. It’s more refusal because ‘I don’t have a moment to come back’ or ‘I can’t do it now’” (FA11)
		Patients feared the results of the risk assessment	“Some refused because they knew very well that they would be in the red. Probably or not. But they were afraid toknowthe truth” (FA5)“One literally said she was afraid of the outcome” (FA7)
Effectiveness	Patient’s attitude during the screening	Patients were afraid to perform the fingerpick, assisted by the pharmacist	“People were really afraid of needles, in general” (FA14)“I always asked them, ‘Do you want to do the prick yourself or do you want me to do it?’ And they’d all say, ‘You can do it,’ and I did it every time” (FA13)
Adoption	Reasons for adopting the project	Opportunity to offer a new service to the patients	“PeopleI had invited to participate (in another pilot project) were happy and thought it was nice that I was proposing it. So it was to offer my services to the pharmacy customers” (FA6)“For me, it’s important that our profession evolves and diversifies. And so offering things like that to patients is a plus for the profession of pharmacist” (FA12)
		Opportunity to show the added-value of the pharmacist	“If the pharmacist does this in the future, everywhere, we will be valued, we will no longer be considered as pure salesmen as some people see it” (FA4)“It was also important to reposition the role of the pharmacist with the population” (FA9)“It was to prove that the pharmacist can bring many things to the patients apart from dispensing advice or medicines” (FA12)
		Prevention services are part of the future of the community pharmacy	“I think it’s really the future of the pharmacist tohave a rolein prevention” (FA5) “It’s really the future of pharmacy and we’re going to have to do consultations and coaching” (FA14)“For me, one of the paths we need to take is to move towards prevention and play an active role in this area” (FA13)Because I’m convinced that as a pharmacist, we have a role to play in, in screening for diabetes and many other things as well (FA11)
	Reasons for rejecting the project	Inappropriate timing due to the COVID-19 sanitary crisis	“With COVID, we were reluctant to take people behind of the counter. At the beginning,around November-December,the virus was circulating significantly” (Dropout 1)
		Lack of time/staff	“It’s purely a lack of time. At the moment, we are understaffed so it was a bit difficult for us to carry out the project” (Dropout 2)
Implementation	Internal organisations and adaptation to implement the project	Lack of training of the staff can limit service delivery	“We did one(training session)again with my whole team, too, so that they could be familiar with handling the device. (FA14)“I explained it to the team, but there was no one who really wanted to get into it. They didn’t feel comfortable enough” (FA10)“We have some pharmacists working one or two days a week, so it’s almost not necessary. It was a good solution not to train everybody and to have only one or two in the pharmacy who knew how to do it” (FA13)
		Performing the service on the spot, if possible, is more efficient than scheduling an appointment	“Webookedappointments for the first twoorthree. But after that it was really…as soon as we saw the patient, we offered to do it immediately if possible. I find that works best” (FA7)“We didn’t work very much by appointment because we quickly noticed that people didn’t always show up” (FA8)“At the beginning, we did the appointment thing. Later, we were very used to it, we didn’t have to prepare at all in fact. We knew how to do it at the time” (FA13)“That’s what we should be able to do, to do the screening on the spot, but for practical reasons it wasn’t always possible” (FA11)
		Optimisation over time	“We’d arrive in the morning, I’d switch on the machine so I knew that if anyone turned up, we’d be able to do it straight away. There was no waiting time” (FA9)“We even did it in pairs, there was a certain rotation. While one asked the questions and measured the blood pressure or whatever, the other encoded the data and so it was quicker for the patient too” (FA16)“At a certain point, once we’d done it, it was more structured, even us in terms of our speech in relation to the person in front of us” (FA4)“You get used to the protocol and everything. We also optimise our time” (FA12)
	Time needed to provide the service	Time varied between pharmacists and depending on the patient	“We rarely spend more than 10 min, 15 min with the patient. After that, it becomes complicated to keep him longer” (FA8)“It wasn’t too long for the patient, nor for us. We were able to fit it in easily during the working day” (FA16)“It really varies from one patient to another. Some we finished in fifteen minutes. Some are still there after 30 or 40 min” (FA7)
	Facilitators of and barriers to optimal implementation	Confidential area to perform the service	“I’vededicateda small space where I can do that, where I’m really in privateandpeople are not disturbed by other peoplethat come and go” (FA10)“If I was to develop this in the long term, I would need more space in the pharmacy that I could dedicate to that” (FA11)“When you ask someone to measure their waist size and there are several people around, it’s perhaps a bit embarrassing. You need to have a confidential room to set this up” (FA14)
		Need for a sufficient taskforce	“It’s easier in a team with several people. I can’t imagine a single pharmacist taking time like that for patients” (FA14)“As I was doing it on my own, if I had people in, I had to make the patient wait” (FA3)“There had to be at least two of us so that one of us could take care of the test from start to finish” (FA11)
	Adherence to the protocol	Inclusion of patients over 65 years old	“We didn’t always respect the age limit. But the age, come on, it’s a shame” (FA7)“We didn’t realise straight away that there was an age limit. So I think we had two or three times at the beginning, until an email reminded us that it wasn’t over 65. Afterwards, we respected it but it was a bit frustrating” (FA14)“We screened people over 65. We felt that as long as people wanted to do it, and were not under the supervision of a doctor, we didn’t feel comfortable refusing” (FA13)
Outlook for maintenance	Pharmacists’ experience with the service	Improved patient-pharmacist relationship	“It was a way of getting to know them and their story even better” (FA13)“I felt that the patients perhaps appreciated the explanation, communication and interaction with them even more than the measurement of glycated haemoglobin” (FA1)“I find it creates a different bond” (FA8)
		Increased dialogue for patient awareness	“Sometimes we would talk about other diseases or other problems. It wasn’t only diabetes.Sometimes it was also a way of talking about other things or aboutlifestyle” (FA7)“For those who were a bit on the edge, we took the opportunity to have a small nutritional consultation and give advice. This led to other health discussions” (FA14)“We also came across patients who needed to talk and that was sometimes the triggering factor” (FA13)“We would continue to do it, even without the POCT because it raises awareness” (FA14)
		Personal satisfaction with the service	“It really made us feel valued in ourprofession” (FA7)“I’m delighted; frankly, I think it has a huge beneficial impact” (FA3)
	Factors for sustainability	Increased interprofessional collaboration, through GP-CP practice groups	“Weshould dothis in consultation with medical practices that agree with us and with whom we exchange information” (FA10)“Perhaps we need to attack this from another angle, which is that of medical-pharmaceutical consultation” (FA2)
		Data sharing with GPs	“A communication channel that would enable to transfer indirectly but immediately the results to the doctor, in agreement with the patient” (FA2)
		Financial compensation for service performed and medical devices	“The price of the machine. I imagine that it must not be cheap, so is it feasible to buy it as a small independent owner?” (FA13)“All work deserves a salary. You also have to think in terms of the savings that would be generated in the sense that diabetes that is discovered earlier, generates less costs in terms of social security later on, and so it’s the ‘balance’ that would justify the fee” (FA8)“I believe the consumables would cost more than the device actually. There should be a fixed fee for each patient with which we take the time to explain things, to take the measurements” (FA13)
		Periodical offer of the service, in parallel with prevention campaigns	“Maybe have a rotation with several pharmacies and each one does its own diabetes month. So if wefind eligiblepeople, we can say: ‘in two months, we will have the machine, we can already make an appointment’” (FA14)“It would be logical to do this every year for example” (FA1)
		Extra formal training needed	“If we have to take over and start doing this systematically then we need to have much more effective training… it should be in the student curriculum, if at some point we manage to systematise it” (FA6)
		Increased awareness of the service through media coverage or the community	“First of all is communication, people being aware that we do screening in pharmacies” (FA11)“Local magazines, local websites, but also local radio stations” (FA1)“I think it would help if the PCSWs or the local authorities advertised the project” (FA10)
		Free-of-charge service for the patient to maintain high accessibility	“The financial barrier: it has to be free, at least in my neighbourhood” (FA11)“Here it didn’t pose any problems because it was free, but it’s obvious that if you have to start charging... I don’t know if the take-up would have been as good” (FA6)
		Patient perception of the pharmacist’s role	“The only barrier is again communication. The Belgian population does not yetperceivethat the pharmacist has a role in this and is capable of doing so. I think that mentalities must clearly change” (FA3)“It has to become part of people’s mentality to come and get tested” (FA6)