| Literature DB >> 35756210 |
Min Liu1, Dawei Yu2, Baoxia Chen3, Zhusheng Wu4, Zichao Chen3, Yuanfang Pan3, Shiying Gao3, Zexia Jia3, Shanshan Li3, Yong Jiang5.
Abstract
The extensive changes in public and private life caused by the ongoing COVID-19 epidemic in China have created a "new normal." To understand urban residents' satisfaction with public sports services under these conditions and to identify factors that influence satisfaction, urban residents in several major Chinese cities were randomly sampled with an online questionnaire to measure their level of satisfaction with public sports services in China during the COVID-19 epidemic. With the response rate of 87.9%, 703 valid questionnaires out of 800 questionnaires distributed were analyzed. A structural equation model was constructed where health literacy and the residents' expectations were independent variables, residents' participation was a mediating variable, and residents' satisfaction was the dependent variable. Cronbach's α test and Kaiser-Meyer-Olkin test confirmed that the questionnaire was reliable and valid. Survey results suggest that young urban residents' participation in public sports services is influenced by personal health literacy and residents' expectations. Participation serves a mediating role between health literacy and residents' satisfaction, but not between residents' expectations and their satisfaction. Young urban residents' satisfaction with public sports services may be improved by increasing access to health information, improving hardware and software platforms to support those services, and catering the services to the interests of the population.Entities:
Keywords: COVID-19; public sports service; satisfaction; structural equation model; urban residents
Year: 2022 PMID: 35756210 PMCID: PMC9231463 DOI: 10.3389/fpsyg.2022.905417
Source DB: PubMed Journal: Front Psychol ISSN: 1664-1078
FIGURE 1Conceptual model of factors affecting satisfaction of urban residents with public sports services. In this model, health literacy and residents’ expectations served as independent variables; residents’ participation, as an intermediary variable; and residents’ satisfaction, as the dependent variable. The hypotheses H1-H5 describing each relationship are indicated. HL, health literacy; RE, residents’ expectation; P, participation; S, satisfaction.
Demographic characteristics (N = 703).
| Measure | Item | Number | % |
| Gender | Male | 316 | 45 |
| Female | 387 | 55 | |
| Age | ≤25 | 451 | 64.2 |
| 26–35 | 141 | 20.1 | |
| 36–45 | 63 | 9 | |
| 46–55 | 39 | 5.5 | |
| ≥56 | 9 | 1.3 | |
| Degree | Below junior college | 46 | 6.5 |
| Junior college | 45 | 6.4 | |
| Undergraduate | 396 | 56.3 | |
| Graduate | 216 | 30.7 | |
| Epidemic risk level | Highest | 12 | 1.7 |
| High | 29 | 4.1 | |
| Moderate | 85 | 12.1 | |
| Low | 160 | 22.8 | |
| Lowest | 417 | 59.3 | |
| Frequency of use of public sport services during the epidemic | Never | 145 | 20.6 |
| Sometimes | 400 | 56.9 | |
| Often | 158 | 22.5 |
Measurement model.
| Unstd. | S.E. | Z-Value | Std. | SMC | CR | AVE | ||
| HL | H1 | 1 | 0.819 | 0.671 | 0.810 | 0.588 | ||
| H2 | 0.814 | 0.048 |
| 0.722 | 0.521 | |||
| H3 | 0.899 | 0.052 |
| 0.757 | 0.573 | |||
| RE | R1 | 1 | 0.629 | 0.396 | 0.777 | 0.541 | ||
| R2 | 1.468 | 0.108 |
| 0.850 | 0.723 | |||
| R3 | 1.367 | 0.096 |
| 0.710 | 0.504 | |||
| P | P1 | 1 | 0.734 | 0.539 | 0.737 | 0.485 | ||
| P2 | 0.960 | 0.077 |
| 0.727 | 0.529 | |||
| P3 | 0.879 | 0.071 |
| 0.622 | 0.387 | |||
| S | S1 | 1 | 0.939 | 0.882 | 0.877 | 0.707 | ||
| S2 | 0.937 | 0.034 |
| 0.869 | 0.755 | |||
| S3 | 0.736 | 0.035 |
| 0.695 | 0.483 |
Values with a statistical significance of P < 0.001 are boldfaced.Unstd., unstandardized estimate; S.E., standard error; Std., standardized estimate; SMC, squared multiple correlations; CR, component reliability; AVE, average variance extracted value; HL, health literacy; RE, residents’ expectation; P, participation; S, satisfaction.
Discriminant validity.
| AVE | S | P | RE | HL | |
| S | 0.707 |
| |||
| P | 0.485 | 0.416 |
| ||
| RE | 0.541 | 0.068 | 0.608 |
| |
| HL | 0.588 | 0.274 | 0.830 | 0.614 |
|
Boldface numbers are square-root AVEs; other numbers are Pearson correlation coefficients of the plane.AVE, average variance extracted; S, satisfaction; P, participation; RE, residents’ expectation; HL, health literacy.
Analysis of SEM model fit to the data.
| Index of fit | Value | Quality criterion | References |
| χ2 | 249.35 | Smaller is better | |
| χ2/df | 4.987 | 3–5 | |
| GFI | 0.946 | >0.90 | |
| AGFI | 0.916 | >0.90 | |
| RMSEA | 0.075 | <0.08 | |
| CFI | 0.947 | >0.90 |
SEM, structural equation model; χ
Hypothesis testing based on the structural equation modeling (N = 703).
| Hypothesis | Path | Path coefficient | Critical ratio | Supported? |
| H1 | HL → P | 0.718 | 11.814 | Yes |
| H2 | RE → P | 0.176 | 2.920 | Yes |
| H3 | P → S | 0.878 | 5.403 | Yes |
| H4 | HL → S | −0.167 | −1.157 | No |
| H5 : | RE → S | −0.384 | −4.173 | No |
Intermediary effects between factors in the model.
| Relationship | Point estimate | Product of coefficients | Bootstrap 95% CI | ||||
| Bias-corrected | Percentile | ||||||
| SE | Z | Lower | Upper | Lower | Upper | ||
|
| |||||||
| HL→P→S |
| 0.042 | 6.095 | 0.185 | 0.353 | 0.180 | 0.347 |
| RE→P→S | 0.050 | 0.026 | 1.923 | −0.001 | 0.100 | −0.002 | 0.098 |
|
| |||||||
| TE |
| 0.039 | 7.846 | 0.234 | 0.388 | 0.230 | 0.383 |
|
| |||||||
| HL-RE |
| 0.058 | 3.552 | 0.112 | 0.343 | 0.108 | 0.335 |
Statistically significant values are in boldface.HL, health literacy; RE, residents’ expectation; P, participation; S, satisfaction; TE, total effect.
FIGURE 2Final structural equation model. In this model, “HL,” “RE,” “P,” and “S” oval boxes are dimension variables; “H,” “R,” “P,” and “S” rectangle boxes are observed variables; “e” boxes are error; The number next to the arrows are parameters in standardized estimates. HL, health literacy; RE, residents’ expectation; P, participation; S, satisfaction.