| Literature DB >> 35573089 |
Malouke Esra Kuiper1, Monique Chambon2,3, Anne Leonore de Bruijn1, Chris Reinders Folmer1, Elke Hindina Olthuis1, Megan Brownlee1, Emmeke Barbara Kooistra1, Adam Fine4, Frenk van Harreveld2,3, Gabriela Lunansky1, Benjamin van Rooij1,5.
Abstract
To understand how compliance develops both in everyday and corporate environments, it is crucial to understand how different mechanisms work together to shape individuals' (non)compliant behavior. Existing compliance studies typically focus on a subset of theories (i.e., rational choice theories, social theories, legitimacy theories, capacity theories, and opportunity theories) to understand how key variables from one or several of these theories shape individual compliance. The present study provides a first integrated understanding of compliance, rooted in complexity science, in which key elements from these theories are considered simultaneously, and their relations to compliance and each other are explored using network analysis. This approach is developed by analyzing online survey data (N = 562) about compliance with COVID-19 mitigation measures. Traditional regression analysis shows that elements from nearly all major compliance theories (except for social theories) are associated with compliance. The network analysis revealed groupings and interconnections of variables that did not track the existing compliance theories and point to a complexity overlooked in existing compliance research. These findings demonstrate a fundamentally different perspective on compliance, which moves away from traditional narrow, non-network approaches. Instead, they showcase a complexity science understanding of compliance, in which compliance is understood as a network of interacting variables derived from different theories that interact with compliance. This points to a new research agenda that is oriented on mapping compliance networks, and testing and modelling how regulatory and management interventions interact with each other and compliance within such networks. Supplementary Information: The online version contains supplementary material available at 10.1007/s10551-022-05128-8.Entities:
Keywords: Complexity science; Compliance; Network analysis
Year: 2022 PMID: 35573089 PMCID: PMC9089293 DOI: 10.1007/s10551-022-05128-8
Source DB: PubMed Journal: J Bus Ethics ISSN: 0167-4544
Overview of compliance theories and mechanisms
| Compliance theories | Mechanism | Submechanism |
|---|---|---|
| Costs of compliance | ||
| Perceived threat | ||
| Deterrence | ||
| Certainty of punishment | ||
| Severity of punishment | ||
| Social norms | ||
| Moral support for measures | ||
| Support for policies | ||
| Procedural justice | ||
| Obligation to obey the law (OOL) | ||
| Capacity to comply | ||
| Knowledge of measures | ||
| Clarity of measures | ||
| Impulsivity | ||
| Negative emotions | ||
| Opportunity to violate |
Sample characteristics
| Characteristic | Mean (SD) | Percentage | Scale |
|---|---|---|---|
| Age | 27.57 (8.52) | 18–100 | |
| Gender | |||
| Female | 44.7% | ||
| Male | 55.3% | ||
| Employed | |||
| Yes | 51.6% | ||
| No | 48.4% | ||
| Education | |||
| No diploma | 1.2% | ||
| High school degree | 35.8% | ||
| College degree and higher | 63.0% | ||
| Ethnic minority | |||
| Yes | 16.7% | ||
| No | 81.3% | ||
| Socio-economic status | 6.34 (1.56) | 1–10 | |
| Household size | 2.79 (1.54) | 0–25 | |
| Health risk self | |||
| Yes | 13.0% | ||
| No | 87.0% | ||
| Health risk others | |||
| Yes | 74.6% | ||
| No | 25.4% | ||
| Trust in science | 4.29 (0.80) | 1–5 | |
| Trust in media | 2.93 (1.11) | 1–5 |
Employed—yes = full-time, part-time, or self-employed; no = unemployed, student, retired, homemaker, unable to work
Number of items and examples for dependent and independent variables
| Variables (no. items) | Example of item |
|---|---|
| Compliance (5) | I still meet people outside of my direct household |
| Rational choice theories | |
| Costs of compliance (5) | Due to the measures to contain the Coronavirus, I will likely lose income |
| Perceived threat (3) | I believe the Coronavirus is a major threat to my health |
| Punishment certainty (4) | How probable is it that authorities will punish you if you do not follow social distancing measures? |
| Punishment severity (2) | How much will you suffer if authorities punish you not following social distancing measures? |
| Social theories | |
| Social norms (5) | Most people I know are following social distancing measures |
| Legitimacy theories | |
| Moral support (2) | I morally believe that people should follow social distancing measures to contain the Coronavirus |
| Support for policies (2) | Authorities and government officials have been consistent with their approach to contain the Coronavirus |
| Obligation to obey the law (1) | I feel like it is sometimes okay to break the law |
| Procedural justice (7) | In enforcing the measures to reduce the spread of the Coronavirus, I expect that the authorities will treat people with respect |
| Capacity theories | |
| Capacity to comply (3) | At this moment, I am able to keep a safe distance from others |
| Knowledge of measures (7) | According to measures adopted by authorities to contain the Coronavirus, I am currently required to not meet people from my direct household |
| Clarity of measures (1) | The measures authorities have adopted to reduce the spread of the Coronavirus are: (extremely unclear–extremely clear) |
| Impulsivity (5) | I should try harder to control myself when I’m having fun |
| Negative emotions (6) | The Coronavirus makes me feel angry |
| Opportunity theories | |
| Opportunity to violate (5) | At this moment, if it were against the rules, it would still be possible for me to meet people outside of my direct household |
Descriptive statistics for compliance measures
| Item | Mean | SD | Scale |
|---|---|---|---|
| Social distancing | |||
| I still meet people outside of my direct householda | 5.89 | 1.10 | 1–7 |
| I keep a safe distance from people outside of my direct household | 6.04 | 1.16 | 1–7 |
| I still visit others (friends, relatives) outside of my direct householda | 6.24 | 0.97 | 1–7 |
| I still allow others (friends, relative) to visit my direct householda | 6.16 | 0.97 | 1–7 |
| Stay at home | |||
| I have stayed at home after I was ordered to do so, apart from engaging in essential activities (e.g., grocery shopping, medical appointments) | 5.93 | 1.24 | 1–7 |
| Compliance (combined scale measure) | 6.05 | 0.72 | 1–7 |
aReverse scored
Descriptive statistics M(SD) of variables
| Variables | M(SD) | Scale |
|---|---|---|
| Rational choice theories | ||
| Costs of compliance | 4.04 (1.35) | 1–7 |
| Perceived threat | 4.97 (1.10) | 1–7 |
| Punishment certainty | 3.48 (1.27) | 1–7 |
| Punishment severity | 3.61 (1.15) | 1–6 |
| Social theories | ||
| Social norms | 5.40 (1.15) | 1–7 |
| Legitimacy theories | ||
| Moral support | 6.25 (1.06) | 1–7 |
| Support for policies | 4.47 (1.19) | 1–7 |
| Obligation to obey the law | 4.35 (1.70) | 1–7 |
| Procedural justice | 5.36 (1.09) | 1–7 |
| Capacity theories | ||
| Capacity to comply | 5.40 (1.13) | 1–7 |
| Knowledge of measures | 5.21 (1.67) | 0–7 |
| Clarity of measures | 5.31 (1.32) | 1–7 |
| Impulsivity | 2.11 (0.80) | 1–5 |
| Negative emotions | 4.08 (1.16) | 1–7 |
| Opportunity theories | ||
| Opportunity to violate | 3.84 (1.38) | 1–7 |
Linear regression of compliance (with robust standard errors), adjusted for control variables
| SE | Effect size (Cohen’s d) | ||
|---|---|---|---|
| Additional variables | |||
| Age | 0.00 | 0.00 | 0.07 |
| Gender | 0.12* | 0.06 | 0.18 |
| Household size | − 0.02 | 0.02 | 0.11 |
| Health self | 0.09 | 0.07 | 0.10 |
| Health other | 0.07 | 0.06 | 0.10 |
| Trust in science | 0.07 | 0.04 | 0.17 |
| Rational choice theories | |||
| Costs of compliance | 0.04 | 0.02 | 0.16 |
| Perceived threat | 0.07* | 0.03 | 0.21 |
| Punishment certainty | − 0.03 | 0.02 | 0.12 |
| Punishment severity | 0.04 | 0.02 | 0.14 |
| Social theories | |||
| Social norms | 0.05 | 0.02 | 0.18 |
| Legitimacy theories | |||
| Moral support | 0.13*** | 0.04 | 0.39 |
| Support for policies | − 0.05 | 0.03 | 0.17 |
| Obligation to obey the law | 0.02 | 0.02 | 0.08 |
| Procedural justice | − 0.00 | 0.03 | 0.01 |
| Capacity theories | |||
| Capacity to comply | 0.09*** | 0.03 | 0.32 |
| Knowledge of measures | 0.08*** | 0.02 | 0.43 |
| Clarity of measures | 0.02 | 0.02 | 0.08 |
| Impulsivity | − 0.12** | 0.04 | 0.31 |
| Negative emotions | − 0.00 | 0.03 | 0.02 |
| Opportunity theories | |||
| Opportunity to violate | − 0.06* | 0.02 | 0.23 |
| R2 | 0.30 |
Fig. 1a Psychological network of factors related to compliance with COVID-19 mitigation measures. Nodes represent measured compliance mechanisms and edges represent relations between nodes (blue = positive, red = negative). Positive relations with binary nodes (marked ^) indicate that increasing the other node results in a higher probability for category one of the binary node (i.e. Gender 1 = Female; Education 1 = Higher; Employed 1 = Yes, Health Self 1 = Yes; Health Other 1 = Yes). Edge width and color density indicate the strength of relations (edge weight). Edges with weights below a value of 0.07 are omitted; b centrality measure ‘strength’ for each node in the network. This measure represents the average conditional association between that node and other nodes in the network, and is calculated by the sum of the absolute edge weights of the relations a specific node has with connected nodes. (Color figure online)
Overview of variables that were expected to cluster based on theories and observed clusters
| Theory | Variable/node | Cluster 1 (purple) | Cluster 2 (yellow) | Cluster 3 (orange) | Cluster 4 (blue) | Cluster 5 (green) |
|---|---|---|---|---|---|---|
| Compliance | x | |||||
| Rational choice | Perceived threat | x | ||||
| Punishment certainty | x | |||||
| Punishment severity | x | |||||
| Costs of compliance | x | |||||
| Social | Social norms | x | ||||
| Legitimacy | Moral support | x | ||||
| Support for policies | x | |||||
| Procedural justice | x | |||||
| Obligation to obey the law | x | |||||
| Capacity | Capacity to comply | x | ||||
| Impulsivity | x | |||||
| Clarity of measures | x | |||||
| Negative emotions | x | |||||
| Knowledge of measures | x | |||||
| Opportunity | Opportunity to violate | x | ||||
| Additional variables | Trust in science | x | ||||
| Trust in media | x | |||||
| Gender | x | |||||
| Employed | x | |||||
| Education | x | |||||
| Health self | x | |||||
| Health other | x | |||||
| Age | x | |||||
| SES | x | |||||
| Household size | x |
Edge weights of the compliance network. This table includes the weights of all edges in the network, including those with edge weights below 0.07 that are omitted from Fig. 1. Information on the edge accuracy is provided in Online Appendix C
| Gender | Employed | Education | Health Self | Health Other | Age | SES | Household size | Trust in Science | Trust in Media | Perceived Threat | Moral Support | Support for Policies | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Gender | 0.16 | 0.18 | − 0.11 | 0.13 | |||||||||
| Employed | 0.35 | 0.34 | 0.20 | − 0.12 | − 0.07 | ||||||||
| Education | 0.36 | 0.12 | − 0.14 | 0.13 | − 0.11 | ||||||||
| Health Self | 0.39 | 0.12 | − 0.22 | − 0.09 | 0.17 | ||||||||
| Health Other | |||||||||||||
| Age | − 0.10 | ||||||||||||
| SES | 0.13 | 0.05 | |||||||||||
| Household size | 0.08 | 0.04 | |||||||||||
| Trust in Science | 0.22 | 0.08 | 0.04 | ||||||||||
| Trust in Media | 0.06 | 0.13 | |||||||||||
| Perceived Threat | 0.25 | ||||||||||||
| Moral Support | |||||||||||||
| Support for Policies | |||||||||||||
| Costs of Compliance | |||||||||||||
| Punishment Certainty | |||||||||||||
| Punishment Severity | |||||||||||||
| Capacity to Comply | |||||||||||||
| Opportunity to Violate | |||||||||||||
| Social Norms | |||||||||||||
| Impulsivity | |||||||||||||
| Obligation to Obey the Law | |||||||||||||
| Procedural Justice | |||||||||||||
| Knowledge of Measures | |||||||||||||
| Clarity of Measures | |||||||||||||
| Negative Emotions | |||||||||||||
| Compliance |
Kendall’s tau correlations of control variables (N = 562)
| Age | Gender | Education | Employed | Household size | Ethnicity | SES | Health self | Health other | Trust in science | Trust in media | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Age | |||||||||||
| Gender | 0.03 | ||||||||||
| Education | 0.42** | 0.09* | |||||||||
| Employed | 0.37** | 0.00 | 0.30** | ||||||||
| Household size | − 0.25** | − 0.08* | − 0.21** | − 0.15** | |||||||
| Ethnicity | 0.10** | − 0.11* | 0.01 | 0.06 | − 0.01 | ||||||
| SES | 0.03 | − 0.13** | 0.12** | 0.15** | 0.09** | 0.11** | |||||
| Health self | 0.07 | 00.07 | 0.03 | 0.04 | − 0.11** | − 0.03 | − 0.17** | ||||
| Health other | 0.06 | 0.13** | 0.10** | 0.06 | − 0.02 | 0.06 | 0.03 | 0.14** | |||
| Trust in science | − 0.03 | − 0.04 | 0.07 | − 0.04 | − 0.01 | 0.10* | 0.06 | − 0.01 | 0.07 | ||
| Trust in media | 0.07* | − 0.02 | 0.07* | 0.03 | − 0.04 | 0.09* | 0.08* | 0.02 | 0.06 | 0.26** | |
| Compliance | 0.08* | 0.13** | 0.04 | 0.00 | − 0.10** | − 0.06 | − 0.02 | 0.09* | 0.08* | 0.09** | 0.03 |
Ethnicity—N = 551
*Correlation is significant at the 0.05 level
**Correlation is significant at the 0.01 level
Kendall’s tau correlations of independent variables (N = 562)
| Costs of compliance | Perceived threat | Certainty of punishment | Severity of punishment | Social norms | Moral support | Support for policies | Obligation to obey the law | Procedural justice | Capacity | Knowledge of measures | Clarity of measures | Impulsivity | Negative emotions | Opportunity to violate | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Costs of compliance | |||||||||||||||
| Perceived threat | 0.08** | ||||||||||||||
| Certainty of punishment | 0.05 | 0.07* | |||||||||||||
| Severity of punishment | − 0.03 | − 0.06 | − 0.08* | ||||||||||||
| Social norms | − 0.08* | − 0.02 | 0.02 | 0.01 | |||||||||||
| Moral support | 0.01 | 0.36** | 0.02 | 0.06 | 0.08* | ||||||||||
| Support for policies | − 0.05 | 0.01 | 0.08* | − 0.02 | 0.13** | 0.00 | |||||||||
| Obligation to obey the law | 0.01 | 0.22** | 0.06* | − 0.00 | 0.06 | 0.17** | 0.07* | ||||||||
| Procedural justice | − 0.03 | 0.04 | 0.04 | 0.00 | 0.16** | 0.11** | 16** | 0.19** | |||||||
| Capacity to comply | − 0.07* | 0.10** | 0.00 | 0.06 | 0.15** | 0.26** | 0.05 | 0.10** | 0.14** | ||||||
| Knowledge of measures | 0.04 | 0.17** | 0.07* | − 0.01 | 0.02 | 0.20** | − 0.01 | 0.16** | 0.06 | 0.12** | |||||
| Clarity of measures | − 0.04 | 0.09** | 0.12** | 0.04 | 0.13** | 0.12** | 0.34** | 0.13** | 0.18** | 0.09** | 0.14** | ||||
| Impulsivity | 0.00 | 0.01 | − 0.06 | 0.04 | − 0.00 | − 0.01 | − 0.00 | − 0.14** | − 0.04 | − 0.05 | 0.04 | − 0.04 | |||
| Negative emotions | 0.21** | 0.18** | 0.02 | − 0.07* | − 0.06 | 0.05 | − 0.08* | 0.08* | − 0.07* | 0.02 | 0.05 | − 0.06 | 0.09** | ||
| Opportunity to violate | − 0.02 | − 0.15** | − 0.16** | 0.02 | 0.02 | − 0.09** | 0.03 | − 0.10** | − 0.06 | 0.02 | − 0.11** | − 0.07* | − 0.06 | − 08** | |
| Compliance | 0.04 | 0.23** | − 0.01 | 0.05 | 0.08* | 0.37** | − 0.05 | 0.20** | 0.09** | 0.23** | 0.24** | 0.08* | − 0.10** | 0.06* | − 0.08* |
*Correlation is significant at the 0.05 level
**Correlation is significant at the 0.01 level