| Literature DB >> 35084589 |
Christine Schlömmer1, Gregor A Schittek2, Jens Meier3, Walter Hasibeder4, Andreas Valentin5, Martin W Dünser6.
Abstract
BACKGROUND: While structures of intensive care medicine in Austria are well defined, data on organisational and medical practice in intensive care units (ICUs) have not been systematically evaluated.Entities:
Keywords: Austria; Equipment; Intensive care units; Organization; Structure
Mesh:
Year: 2022 PMID: 35084589 PMCID: PMC8792524 DOI: 10.1007/s00508-021-02002-x
Source DB: PubMed Journal: Wien Klin Wochenschr ISSN: 0043-5325 Impact factor: 2.275
Characteristics of the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospitals | Level II hospitals | Level III hospitals | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| – | – | – | – | – | ||
| Anesthesiology | – | 30 (41.1) | 8 (42.1) | 12 (48) | 10 (62.5) | 0 |
| Internal medicine | – | 14 (19.2) | 4 (21.1) | 9 (36) | 1 (6.3) | 0 |
| Multidisciplinary | – | 13 (17.8) | 7 (36.8) | 3 (12) | 3 (18.8) | 0 |
| Neurology/neurosurgery | – | 3 (4.1) | 0 | 1 (4) | 2 (12.5) | 0 |
| Pediatrics | – | 2 (2.7) | 0 | 0 | 0 | 2 (2.7) |
| Neonatal | – | 8 (11) | 0 | 0 | 0 | 8 (11.1) |
| Missing | – | 3 (4.1) | – | – | – | 0 |
| 8 (6–12) | 7 (6–9) | 7 (6–10) | 9 (7–12) | 12 (5–16) | ||
| – | – | – | – | – | ||
| Primary care | – | 20 (27.4) | 19 (100) | 0 | 0 | 1 (10) |
| Secondary care | – | 30 (41.1) | 0 | 25 (100) | 0 | 5 (50) |
| Tertiary care | – | 20 (27.4) | 0 | 0 | 16 (100) | 4 (40) |
| Missing | – | 3 (4.1) | – | – | – | 0 |
| – | – | – | – | – | ||
| < 500 beds | – | 31 (42.5) | 18 (94.7) | 5 (20) | 2 (12.5) | 3 (30) |
| 500–1000 beds | – | 19 (26) | 1 (5.3) | 15 (60) | 1 (6.3) | 2 (20) |
| > 1000 beds | – | 23 (31.5) | 0 | 5 (20) | 13 (81.3) | 5 (50) |
| – | – | – | – | – | ||
| Single bed rooms | – | 15 (20.5) | 4 (21.1) | 6 (24) | 4 (25) | 1 (10) |
| Multiple bed rooms | – | 40 (54.8) | 13 (68.4) | 15 (60) | 6 (37.5) | 6 (60) |
| Open ICU | – | 14 (19.2) | 2 (10.5) | 4 (16) | 6 (37.5) | 2 (20) |
| Missing | – | 4 (5.5) | – | – | – | 1 (10) |
| 57 (78.1) | 16 (84.2) | 23 (92) | 10 (62.5) | 8 (80) | ||
| 24 (32.9) | 4 (21.1) | 12 (48) | 3 (18.8) | 5 (50) | ||
| 22 (30.1) | 6 (31.6) | 10 (40) | 2 (12.5) | 4 (40) | ||
| 39 (53.4) | 9 (47.4) | 16 (64) | 6 (37.5) | 8 (80) | ||
| – | – | – | – | – | ||
| Regularly | – | 11 (15.1) | 0 | 1 (4) | 1 (6.3) | 9 (90) |
| Occasionally | – | 32 (43.8) | 15 (78.9) | 10 (40) | 7 (43.8) | 0 |
| Never | – | 26 (35.6) | 4 (21.1) | 14 (56) | 8 (50) | 0 |
| Missing | – | 4 (5.5) | – | – | – | 1 (10) |
ICU intensive care unit, IMCU intermediate care unit, yrs years
Staff characteristics of the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospital | Level II hospital | Level III hospital | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| 65 (89) | 19 (100) | 24 (96) | 14 (87.5) | 8 (80) | ||
| 44 (60.3) | 12 (63.2) | 15 (60) | 13 (81.3) | 4 (40) | ||
| – | – | – | – | – | ||
| Regular working hours | – | 57 (78.1) | 12 (63.2) | 23 (92.0) | 14 (87.5) | 8 (80) |
| Nights/weekends | – | 33 (45.2) | 9 (47.4) | 12 (48) | 11 (68.8) | 1 (10) |
| – | – | – | – | – | ||
| 25 h shifts | – | 63 (86.3) | 19 (100) | 23 (92) | 13 (81.3) | 8 (80) |
| 13 h shifts | – | 3 (4.1) | 0 | 2 (8) | 1 (6.3) | 0 |
| Missing | – | 7 (9.6) | 0 | 0 | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| 1:1 | – | 2 (2.7) | 0 | 1 (4) | 1 (6.3) | 0 |
| 1:1–2 | – | 30 (41.1) | 6 (31.6) | 12 (48) | 6 (37.5) | 6 (60) |
| 1:2 | – | 24 (32.9) | 10 (52.6) | 8 (32) | 5 (31.3) | 1 (10) |
| 1:2–3 | – | 5 (6.8) | 2 (10.5) | 1 (4) | 1 (6.3) | 1 (10) |
| 1:3 | – | 3 (4.1) | 1 (5.3) | 1 (4) | 1 (6.3) | 0 |
| Missing | – | 9 (12.3) | 0 | 2 (8) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| 1:1 | – | 0 | – | – | – | 0 |
| 1:1–2 | – | 9 (12.3) | 1 (5.3) | 2 (8) | 3 (18.8) | 3 (30) |
| 1:2 | – | 21 (28.8) | 4 (21.1) | 11 (44) | 6 (37.5) | 0 |
| 1:2–3 | – | 23 (31.5) | 8 (42.1) | 8 (32) | 3 (18.8) | 4 (40) |
| 1:3 | – | 9 (12.3) | 6 (31.6) | 1 (4) | 2 (12.5) | 0 |
| 1:3–4 | – | 2 (2.7) | 0 | 1 (4) | 0 | 1 (10) |
| Missing | – | 9 (12.3) | 0 | 2 (8) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| 25 h shifts | – | 2 (2.7) | 0 | 0 | 2 (12.5) | 0 |
| 13 h shifts | – | 64 (87.7) | 19 (100) | 25 (100) | 12 (75) | 8 (80) |
| Missing | – | 7 (9.6) | 0 | 0 | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Daily | – | 14 (19.2) | 4 (21.1) | 6 (24) | 2 (12.5) | 2 (20) |
| Daily except weekends | – | 49 (67.1) | 13 (68.4) | 18 (72) | 12 (75) | 6 (60) |
| When needed | – | 3 (4.1) | 2 (10.5) | 1 (4) | 0 | 0 |
| Missing | – | 7 (9.6) | 0 | 0 | 2 (12.5) | 2 (20) |
ICU intensive care unit
Monitoring techniques available in the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospital | Level II hospital | Level III hospital | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| – | – | – | – | – | ||
| Regularly used | – | 60 (82.2) | 18 (94.7) | 24 (96) | 14 (87.5) | 4 (40) |
| Occasionally used | – | 2 (2.7) | 0 | 0 | 0 | 2 (20) |
| Rarely used | – | 2 (2.7) | 0 | 0 | 0 | 2 (20) |
| Never used | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Available at each bed | – | 56 (76.7) | 17 (89.5) | 22 (88) | 13 (81.3) | 4 (40) |
| Available at some beds | – | 5 (6.8) | 0 | 1 (4) | 1 (6.3) | 3 (30) |
| Used on demand | – | 3 (4.1) | 1 (5.3) | 1 (4) | 0 | 1 (10) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 25 (34.2) | 10 (52.6) | 13 (52) | 2 (12.5) | 0 |
| Occasionally used | – | 12 (16.4) | 3 (15.8) | 3 (12) | 4 (25) | 2 (20) |
| Rarely used | – | 10 (13.7) | 3 (15.8) | 5 (20) | 2 (12.5) | 0 |
| Never used | – | 17 (23.3) | 2 (10.5) | 3 (12) | 6 (37.5) | 6 (60) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 26 (35.6) | 8 (42.1) | 14 (56) | 4 (25) | 0 |
| Occasionally used | – | 21 (28.8) | 6 (31.6) | 8 (32) | 5 (31.3) | 2 (20) |
| Rarely used | – | 8 (11) | 4 (21.1) | 1 (4) | 3 (18.8) | 0 |
| Never used | – | 9 (12.3) | 0 | 1 (4) | 2 (12.5) | 6 (60) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 7 (9.6) | 0 | 1 (4) | 5 (31.3) | 1 (10) |
| Occasionally used | – | 20 (27.4) | 7 (36.8) | 8 (32) | 3 (18.8) | 2 (20) |
| Rarely used | – | 10 (13.7) | 2 (10.5) | 6 (24) | 2 (12.5) | 0 |
| Never used | – | 27 (37) | 9 (47.4) | 9 (36) | 4 (25) | 5 (50) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 29 (39.7) | 2 (10.5) | 15 (60) | 6 (37.5) | 6 (60) |
| Occasionally used | – | 24 (32.9) | 11 (57.9) | 5 (20) | 6 (37.5) | 2 (20) |
| Rarely used | – | 6 (8.2) | 2 (10.5) | 2 (8) | 2 (12.5) | 0 |
| Never used | – | 5 (6.8) | 3 (15.8) | 2 (8) | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 15 (20.5) | 0 | 9 (36) | 6 (37.5) | 0 |
| Occasionally used | – | 15 (20.5) | 6 (31.6) | 2 (8) | 5 (31.3) | 2 (20) |
| Rarely used | – | 4 (5.5) | 0 | 1 (4) | 2 (12.5) | 1 (10) |
| Never used | – | 30 (41.1) | 12 (63.2) | 12 (48) | 1 (6.3) | 5 (50) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| 64 (87.7) | 18 (94.7) | 24 (96) | 14 (87.5) | 8 (80) | ||
| 64 (87.7) | 18 (94.7) | 24 (96) | 14 (87.5) | 8 (80) | ||
| – | – | – | – | – | ||
| Regularly used | – | 59 (80.8) | 16 (84.2) | 23 (92) | 12 (75) | 8 (80) |
| Occasionally used | – | 2 (2.7) | 1 (5.3) | 0 | 1 (6.3) | 0 |
| Rarely used | – | 3 (4.1) | 1 (5.3) | 1 (4) | 1 (6.3) | 0 |
| Never used | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 38 (52.1) | 10 (52.6) | 18 (72) | 10 (62.5) | 0 |
| Occasionally used | – | 13 (17.8) | 4 (21.1) | 4 (16) | 3 (18.8) | 2 (20) |
| Rarely used | – | 7 (9.6) | 4 (21.1) | 2 (8) | 1 (6.3) | 0 |
| Never used | – | 6 (8.2) | 0 | 0 | 0 | 6 (60) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 64 (87.7) | 18 (94.7) | 24 (96) | 14 (87.5) | 8 (80) |
| Occasionally used | – | 0 | 0 | 0 | 0 | 0 |
| Rarely used | – | 0 | 0 | 0 | 0 | 0 |
| Never used | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 32 (43.8) | 11 (57.9) | 16 (64) | 5 (31.3) | 0 |
| Occasionally used | – | 10 (13.7) | 3 (15.8) | 1 (4) | 5 (31.3) | 1 (10) |
| Rarely used | – | 8 (11) | 2 (10.5) | 2 (8) | 3 (18.8) | 1 (10) |
| Never used | – | 14 (19.2) | 2 (10.5) | 5 (20) | 1 (6.3) | 6 (60) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
CO carbon dioxide, EEG electroencephalography, ICU intensive care unit
Therapeutic techniques available in the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospital | Level II hospital | Level III hospital | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| – | – | – | – | – | ||
| Regularly used | – | 58 (79.5) | 15 (78.9) | 21 (84) | 14 (87.5) | 8 (80) |
| Occasionally used | – | 3 (4.1) | 2 (10.5) | 1 (4) | 0 | 0 |
| Rarely used | – | 2 (2.7) | 1 (5.3) | 1 (4) | 0 | 0 |
| Never used | – | 1 (1.4) | 0 | 1 (4) | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 61 (83.6) | 17 (89.5) | 23 (92) | 13 (81.3) | 8 (80) |
| Occasionally used | – | 1 (1.4) | 0 | 1 (4) | 0 | 0 |
| Rarely used | – | 2 (2.7) | 1 (5.3) | 0 | 1 (6.3) | 0 |
| Never used | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 61 (83.6) | 17 (89.5) | 24 (96) | 14 (87.5) | 6 (60) |
| Occasionally used | – | 1 (1.4) | 0 | 0 | 0 | 1 (10) |
| Rarely used | – | 2 (2.7) | 1 (5.3) | 0 | 0 | 1 (10) |
| Never used | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 28 (38.4) | 7 (36.8) | 11 (44) | 10 (62.5) | 0 |
| Occasionally used | – | 14 (19.2) | 6 (31.6) | 3 (12) | 1 (6.3) | 4 (40) |
| Rarely used | – | 12 (16.4) | 3 (15.8) | 6 (24) | 3 (18.8) | 0 |
| Never used | – | 10 (13.7) | 2 (10.5) | 4 (16) | 0 | 4 (40) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 46 (63) | 15 (78.9) | 20 (80) | 11 (68.8) | 0 |
| Occasionally used | – | 3 (4.1) | 0 | 3 (12) | 0 | 0 |
| Rarely used | – | 4 (5.5) | 2 (10.5) | 1 (4) | 0 | 1 (10) |
| Never used | – | 11 (15.1) | 1 (5.3) | 0 | 3 (18.8) | 7 (70) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 21 (28.8) | 6 (31.6) | 11 (44) | 4 (25) | 0 |
| Occasionally used | – | 6 (8.2) | 1 (5.3) | 4 (16) | 1 (6.3) | 0 |
| Rarely used | – | 7 (9.6) | 2 (10.5) | 3 (12) | 2 (12.5) | 0 |
| Never used | – | 30 (41.1) | 9 (47.4) | 6 (24) | 7 (43.8) | 8 (80) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 11 (15.1) | 0 | 5 (20) | 6 (37.5) | 0 |
| Occasionally used | – | 6 (8.2) | 0 | 6 (24) | 0 | 0 |
| Rarely used | – | 1 (1.4) | 1 (5.3) | 0 | 0 | 0 |
| Never used | – | 46 (63) | 17 (89.5) | 13 (52) | 8 (50) | 8 (80) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| Regularly used | – | 10 (13.7) | 0 | 4 (16) | 6 (37.5) | 0 |
| Occasionally used | – | 1 (1.4) | 0 | 1 (4) | 0 | 0 |
| Rarely used | – | 1 (1.4) | 0 | 1 (4) | 0 | 0 |
| Never used | – | 52 (71.2) | 18 (94.7) | 18 (72) | 8 (50) | 8 (80) |
| Missing | – | 9 (12.3) | 1 (5.3) | 1 (4) | 2 (12.5) | 2 (20) |
CO carbon dioxide, CVVHDF/CVVHF continuous veno-venous hemodiafiltration/hemofiltration, ECMO extracorporeal membrane oxygenation, ICU intensive care unit
Patient and family care practices in the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospital | Level II hospital | Level III hospital | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| – | – | – | – | – | ||
| < 2 | – | 2 (2.7) | 0 | 2 (8) | 0 | 0 |
| 2–4 | – | 21 (28.8) | 3 (15.8) | 9 (36) | 9 (56.3) | 0 |
| 4–6 | – | 16 (21.9) | 6 (31.6) | 5 (20) | 4 (25) | 1 (10) |
| 6–12 | – | 10 (13.7) | 6 (31.6) | 3 (12) | 1 (6.3) | 0 |
| 12–24 | – | 6 (8.2) | 0 | 2 (8) | 0 | 4 (40) |
| 24 | – | 8 (11) | 3 (15.8) | 2 (8) | 0 | 3 (30) |
| Missing | – | 10 (13.7) | 1 (5.3) | 2 (8) | 2 (12.5) | 2 (20) |
| 50 (68.5) | 15 (78.9) | 18 (72) | 9 (56.3) | 8 (80) | ||
| 44 (60.3) | 11 (57.9) | 18 (72) | 8 (50) | 7 (70) | ||
| – | – | – | – | – | ||
| Daily | – | 28 (38.4) | 9 (47.4) | 10 (40) | 5 (31.3) | 4 (40) |
| Daily except weekends | – | 19 (26) | 5 (26.3) | 9 (36) | 2 (12.5) | 3 (30) |
| Some days | – | 5 (6.8) | 1 (5.3) | 1 (4) | 3 (18.8) | 0 |
| When needed | – | 11 (15.1) | 3 (15.8) | 3 (12) | 4 (25) | 1 (10) |
| Never | – | 0 | 0 | 0 | 0 | 0 |
| Missing | – | 10 (13.7) | 1 (5.3) | 2 (8) | 2 (12.5) | 2 (20) |
| – | – | – | – | – | ||
| In German and other languages | – | 27 (37) | 4 (21.1) | 8 (32) | 9 (56.3) | 6 (60) |
| Only in German | – | 28 (38.4) | 12 (63.2) | 11 (44) | 3 (18.8) | 2 (20) |
| Unavailable | – | 8 (11) | 2 (10.5) | 4 (16) | 2 (12.5) | 0 |
| Missing | – | 10 (13.7) | 1 (5.3) | 2 (8) | 2 (12.5) | 2 (20) |
| 16 (21.9) | 2 (10.5) | 7 (28) | 3 (18.8) | 4 (40) | ||
| 14 (19.2) | 3 (15.8) | 3 (12) | 1 (6.3) | 7 (70) | ||
ICU intensive care unit
Quality indicators of the surveyed ICUs
| All | Adult ICUs | Pediatric ICUs | ||||
|---|---|---|---|---|---|---|
| Level I hospitals | Level II hospitals | Level III hospitals | ||||
| – | 73 | 19 | 25 | 16 | 10 | |
| 25 (34.2) | 2 (10.5) | 12 (48) | 6 (37.5) | 5 (50) | ||
| 24 (32.9) | 8 (42.1) | 10 (40) | 2 (12.5) | 4 (40) | ||
| 26 (35.6) | 9 (47.4) | 9 (36) | 4 (25) | 4 (40) | ||
| 59 (80.8) | 16 (84.2) | 22 (88) | 14 (87.5) | 7 (70) | ||
| 28 (38.4) | 7 (36.8) | 11 (44) | 4 (25) | 6 (60) | ||
| 48 (65.8) | 9 (47.4) | 20 (80) | 13 (81.3) | 6 (60) | ||
| 56 (76.7) | 16 (84.2) | 21 (84) | 13 (81.3) | 6 (60) | ||
| 55 (75.3) | 17 (89.5) | 22 (88) | 13 (81.3) | 3 (30) | ||
| 59 (80.8) | 18 (94.7) | 22 (88) | 13 (81.3) | 6 (60) | ||
| 41 (56.2) | 16 (84.2) | 12 (48) | 12 (75) | 1 (10) | ||
| 47 (64.4) | 16 (84.2) | 16 (64) | 8 (50) | 7 (70) | ||
| 63 (86.3) | 18 (94.7) | 23 (92) | 14 (87.5) | 8 (80) | ||
| 56 (76.7) | 16 (84.2) | 21 (84) | 13 (81.3) | 6 (60) | ||
| 42 (57.5) | 12 (63.2) | 14 (56) | 9 (56.3) | 7 (70) | ||
| 46 (63) | 15 (78.9) | 18 (72) | 8 (50) | 5 (50) | ||
| 35 (47.9) | 8 (42.1) | 16 (64) | 6 (37.5) | 5 (50) | ||
| 51 (69.9) | 13 (68.4) | 20 (80) | 13 (81.3) | 5 (50) | ||
| 51 (69.9) | 14 (73.7) | 22 (88) | 8 (50) | 7 (70) | ||
DIN German Institute for Standardization (deutsches Institut für Normung), DIVI German Interdisciplinary Association for Intensive Care and Emergency Medicine (deutsche interdisziplinäre Vereinigung für Notfall- und Intensivmedizin), ICU intensive care unit, M&M morbidity and mortality, PDMS patient data management system, SOP standard operating procedure