| Literature DB >> 34797099 |
Oladele V Adeniyi1, Ntandazo Puzi.
Abstract
Aggressive and violent behaviour is very common in the hospital setting. Simple agitation may unpredictably progress to overt aggression and violence by any patient in the emergency centres (ECs). Aggressive behaviour often manifests in forms of verbally abusive language, verbal threats and intimidating physical behaviour. Violent behaviour comprises the intentional use of physical force or power, threatened or actual, against self (suicidal), or another (homicidal) or properties, group or community, that could potentially result in injuries, death, psychological harm or deprivation. Therefore, individuals with unusual agitation and aggression should be treated as an emergency in both the community and healthcare settings in order to mitigate the progression to physical violence. Whilst the incidence and prevalence of aggressive and violent behaviour are higher in individuals with an underlying mental disorder, substance use disorder or comorbid mental disorder and substance use disorder, other individuals can also present with these behaviours in the ECs. Therefore, the front-line clinicians must be knowledgeable and competent in managing patients with aggressive behaviour with a view to de-escalate the situation and preventing or curtailing violence. This paper presents an evidence-based approach for managing patients with aggressive and violent behaviour, including a review of the steps for admitting patients for assisted or involuntary care.Entities:
Keywords: Mental Health Care Act; aggressive and violent behaviour; assisted user; emergency centres; involuntary user
Mesh:
Year: 2021 PMID: 34797099 PMCID: PMC8603198 DOI: 10.4102/safp.v63i1.5393
Source DB: PubMed Journal: S Afr Fam Pract (2004) ISSN: 2078-6190
Medical conditions associated with aggressive and violent behaviours.
| Causes | Associated conditions |
|---|---|
| Psychiatric | Psychosis, agitated depression, mania, severe anxiety, dementia, previous head injury, intellectual disability, autistic spectrum disorder, dark triad of personality (narcissistic, psychopathy and Machiavellianism), and other developmental disorders. |
| Psychological factors | High levels of impulsivity and antagonism, excessive reaction to rejection or insult, frustration, poor tolerance, and maladaptive coping skills |
| Physical | Acute medical illness including various delirium, human immunodeficiency virus-associated neurologic deficit, epilepsy (pre-, intra-, and post-ictal), intracranial lesions, and head injury. |
| Substance misuse/intoxications | Common substances: alcohol, cannabis, methaqualone (mandrax), stimulants: cocaine, methamphetamine (tik), and methcaninone (cat). |
| Metabolic abnormalities | Thiamine deficiency, hyponatraemia, hypercalcaemia |
| Hypoxia, hypercarbia | Pneumonia, deteriorating chronic airway disease |
| Organ failure | Liver or kidney failure |
| Withdrawal syndrome | Alcohol (delirium tremens), benzodiazepines |
| In pregnant women | Labour, obstetric complications, sepsis, organ failure, substances and mental disorders. |
Source: Adapted from Fulde G, Preisz P. Managing aggressive and violent patients. Australian Prescriber. 2011;34(4):116–118. https://doi.org/10.18773/austprescr.2011.061; South African National Department of Health, South Africa; Essential Drugs Programme. Primary healthcare standard treatment guideline and essential medicine list. 7th ed. Pretoria, South Africa: South African National Department of Health; 2020.
Mental state examination.
| Domain | Comments |
|---|---|
| Appearance and behaviour | Provide an objective description of the appearance of the patient. Level of alertness, vigilance, attentiveness or distraction, involuntary movements, motor activities, response to interactions and self-care. |
| Communication | Assess patient’s understanding, expression of words, content of speech and document any impairments. |
| Mood and emotions | Assess the mood. Is the patient elated? Ask about enjoyment, hopelessness, guilt, self-harm or suicide ideation. Explore emotions such as anxiety, fear or anger, and features of depression such as sleep and appetite. |
| Perceptions | Assess patient’s overt reactions to hallucinations – visions, voices, tactile or other modalities. |
| Thoughts | Explore any thought abnormalities in the patient: paranoid, grandiose, or nihilistic. Also, ask if the patient is treated well by others or any other concerns. |
| Cognition | Explore the patient’s orientation, memory, attention (days of the week or months or year backwards), reasoning and logical thought. |
| Insight | Does the patient realise that there is a problem? |
| Risk | Explore the risk of harm to self or others, suicide, absconding, self-neglect, exploitation |
| Judgement | Does the patient have the capacity to decide about own health or any specific decision? |
Source: Adapted from Harwood RH. How to deal with violent and aggressive patients in acute medical settings. J Roy Coll Phys Edinb. 2017;47(2):176–182. https://doi.org/10.4997/JRCPE.2017.218.
Haddon matrix in relation to the management of the aggressive patient.
| Physical | Host (staff member/employee) | Agent/vector (aggressive patient/visitor) | Environmental factors | |
|---|---|---|---|---|
| Physical | Socioeconomic/social | |||
| Pre-event |
Education and training Raised awareness Communication and de-escalation Situational awareness Conflict resolution Risk assessments Advanced warning assessments Removal of potential weapons |
Policy communication, for example, zero tolerance Communication re-waiting times Provision of clear guidelines and expectations |
Physical structures Signage Information availability Security/police/camera visibility Limited visibility of medication areas, valuables Adequate lighting Egress accessibility Metal detectors/weapons’ assessment Use of safety glass, acrylic windows |
Organisational policies Community awareness Publicity campaigns Adequate staffing Adequate legislative protection Established procedures for dealing with violent events Management of risk and trigger factors – support limitation of alcohol, address ED overcrowding, poverty initiatives |
| During event |
Initiate appropriate action, for example, activate alarms, remove self from scene Engage in de-escalation, request assistance, self defence Protect self, patients, others |
Clearly communicate unacceptability of behaviour Initiate restraint or behavioural protocols Request security/police assistance Isolate perpetrator from others Initiate prosecution |
Utilise specialised areas such as quiet rooms, separate waiting areas, low stimulus, seclusion or behavioural units Appropriate resources should be available and accessible Maintain safety of others in the immediate area |
Code-based responses/framework Team response/behavioural emergency team/rapid response team, etc. Recognised protocol Workplace culture of non-acceptance and expected response to all incidents |
| Post-event |
Reporting systems – incident report Feedback and follow-up Medical and counselling availability Peer support |
Potential responses Barring or trespassing individuals Follow-up solicitor or manager letters Prosecution Investigation of underlying factors Initiation of alerts or warnings | Identification of any physical contributions, e.g., lack of space, overcrowding, inability to safely exit, accessibility to weapons of convenience |
Recognition of trigger factors and evaluation of process issue Review of response processes and efficacy |
Source: Richardson SK, Ardagh MW, Morrison R, Grainger PC. Management of the aggressive emergency department patient: Non-pharmacological perspectives and evidence base. OAEM. 2019;2019(11):271–290. https://doi.org/10.2147/OAEM.S192884
Mental Health Care Act forms for assisted and involuntary admissions.
| MHCA form | Responsible individual(s) | Duties |
|---|---|---|
| Form 4 | Spouse, next of kin, partner, associate, parent or guardian. | Application for admission |
| Form 5 (two forms) | Two mental healthcare practitioners (MHCPs) (one qualified to conduct physical examinations). | Record of findings by two MHCPs (must not be the person making the application). At least one dated the same date as Form 4. Other within 24 h of Form 4 |
| Form 7 | HHE | Notice by HHE copies to applicant, user and Review Board |
| Form 6 (two forms) | Two MHCPs | 72-h assessment and findings after HHE has granted permission to admit |
| Form 8 | HHE | Notice by HHE to review board requesting approval for further involuntary care, treatment and rehabilitation on an in-patient basis |
| Form 9 | HHE | Notice by HHE to review board requesting approval for further involuntary care, treatment and rehabilitation on an outpatient basis |
| Form 11 | HHE | Transfer of assisted or involuntary MHCU on an in-patient basis to another health establishment |
| Form 1 | Healthcare practitioner | Report to MHRB on provision of care, treatment and rehabilitation without consent or emergency admission. |
| Form 22 | SAPS | Handing over custody by the South African Police Services (SAPS) of a person suspected of being mentally ill and likely to inflict serious harm to himself or herself or others |
Source: Mental Health Care Act 17 of 2002. [cited 2021 Aug 12]. Available from: https://www.hpcsa.co.za/Uploads/Legal/legislation/mental_health_care_act_17_of_2002.pdf
MHCU, mental health care user; MHRB, Mental Health Review Board; MHCA, Mental Health Care Act; HHE, Head of Health Establishment.
FIGURE 1Algorithm for managing aggressive and violent patient in a district hospital.
Proportion of aggressive acts.
| Sub-types | Characteristics | Percentage |
|---|---|---|
| Psychotic | Behaviour is motivated by positive symptoms of psychosis (hallucinations, delusions) | 17 |
| Predatory/Organised | Planned behaviour with clear goals in mind, for example; intimidation, retribution, monetary or material gain. | 29 |
| Impulsive | Behaviour is precipitated by provocation, threat and stress. Often associated with fear, anger and frustration. High levels of autonomic arousal. | 54 |
Source: Adapted from Stahl SM. Deconstructing violence as a medical syndrome: Mapping psychotic, impulsive, and predatory subtypes to malfunctioning brain circuits. CNS Spectrums. 2014;19(5):357–365. https://doi.org/10.1017/S1092852914000522.