Knowledge and Expectations on Antibiotic Use Among the General Public in Malaysia: A Nationwide Cross-Sectional Survey.

BACKGROUND: Identifying knowledge gaps regarding antibiotic use and resistance is important for future interventional strategies. There is limited information on Malaysia's general public's knowledge and expectations on antibiotic use.
PURPOSE: To assess the knowledge of antibiotic use and resistance, expectations from antibiotic prescription, and identify inappropriate practices related to antibiotic use among Malaysia's general public.
MATERIALS AND METHODS: A nationwide cross-sectional survey was conducted among Malaysians aged 18 years and above from each state, from May to November 2019. Participants were recruited via quota sampling, followed by convenient sampling. A validated self-administered questionnaire was used to collect data.
RESULTS: Of the 1971 respondents recruited, 56.6% had engaged in at least one inappropriate practice; particularly, not completing the antibiotic course (48.8%). The mean total knowledge score was 8.57±4.24 (total 20). The majority incorrectly believed that antibiotics work on viral infections (79.1%) and colds and coughs (77.0%). Less than half of them believed that antibiotics could be stopped when symptoms improved (42.8%). Most respondents incorrectly perceived that antibiotic resistance occurs when the body becomes resistant to antibiotics (90.2%) and antibiotic resistance is not an issue in the country (62.9%). More than half the participants expected antibiotics to be prescribed for self-limiting symptoms (fever: 62.9%, sore throat: 57.2%, cold or flu: 50.9%). Respondents with better knowledge were less likely to engage in inappropriate antibiotic use (never engaged: 9.26±4.40 versus had engaged: 8.11±4.00, p<0.001), and expect doctors to discuss with them the need for antibiotics (agree/strongly agree: 9.03±4.25 versus neutral: 6.62±3.91 versus disagree/strongly disagree: 8.29±4.00, p<0.001).
CONCLUSION: Knowledge gaps in the role of antibiotics and understanding of antibiotic resistance should be considered whtpen designing future educational strategies for the general public.

Introduction

Antibiotic resistance is a severe global problem, and the World Health Organization (WHO) has called for urgent actions to be taken by all countries to combat it.1 Antibiotic resistance occurs when antibiotics are no longer effective in eradicating microorganisms. Although this is an inevitable natural process that cannot be entirely eliminated, steps can be taken to slow down its emergence and spread.2 The adverse impacts of antibiotic resistance on the community’s health and global economics are devastating and severe, as increased morbidity and mortality will increase the burden on healthcare costs and loss of productivity.3,4

A major contributing factor to antibiotic resistance is the inappropriate use of antibiotics.5 The lack of knowledge and incorrect attitudes toward antibiotic use among the general public is responsible for antibiotic resistance.6 Poor knowledge of antibiotic use was associated with a higher probability of inappropriate practice, including self-medication, using leftover antibiotics, sharing antibiotics, keeping antibiotics for future use, and stopping antibiotics when symptoms disappear.7–9 Local studies have reported that some of the public had ever obtained antibiotics without prescription to self-medicate, mainly from community pharmacies or private clinics.10–12 Although strict regulations are enforced in Malaysia where antibiotics must be sold or dispensed only with a prescription, the easy accessibility to antibiotics implies that more actions need to be taken to promote prudent antibiotic use in the community.13

In Malaysia, knowledge of antibiotic use among the general public was reported to be poor to moderate.14–16 Knowledge gap was observed, where antibiotics were thought to be useful in treating viral infections such as common cold and cough.11,15–20 There was also low awareness and inaccurate understanding of antibiotic resistance both in Malaysia and other countries.19,21–24 Most of the general public had heard about antibiotic resistance but misunderstood it as the body being resistant to antibiotics.19,21,22,25,26 Although some of them recognized that overuse and incomplete use of antibiotics are responsible for antibiotic resistance, their perceived seriousness and awareness on the consequences of antibiotic resistance to their own family, communities, and country, as well as their self-accountability to reduce its spread, were low.19,21,22,25–27

Patients’ expectations and demand for antibiotics were determinants of unnecessary antibiotic prescriptions by physicians.28 Most patients who visited a physician and expected an antibiotic for their self-limiting symptoms would receive one. However, many patients do not complete the course of the antibiotic.29 Links between the patients’ knowledge and expectations for antibiotics have been reported, where those who correctly identified that antibiotics were not effective for symptoms of viral infections were less likely to expect antibiotics from their doctors.20,30,31

In response to the WHO’s call to combat antibiotic resistance, Malaysia released a 5-year action plan on antimicrobial resistance in 2017. Various measures have been implemented to promote correct antibiotic use and increase awareness of antibiotic resistance among the general public and healthcare providers. Among the measures carried out was implementing antimicrobial stewardship by providing professional training and education to healthcare providers in private and public health facilities. In addition, health promotion to the public has been conducted through mass media, electronic media, social media, the “Know Your Medicine” public health campaigns and the annual World Antibiotic Awareness Week.32 Although previous studies have assessed the knowledge and practices of antibiotic use among the Malaysian general public, most of these studies were conducted at a single center and among the urban population, limiting the generalizability of the findings to the entire Malaysian population. Hence, this study aimed to assess the knowledge, expectations, and practices related to antibiotic use in Malaysia by recruiting respondents in a way that would be more representative of the Malaysian public in general.

Materials and Methods

Study Design and Sampling

A cross-sectional survey was conducted from May to November 2019 in public areas from all states in Malaysia. Malaysian citizens aged 18 years and above were invited to participate in the study. To identify a representative sample of the Malaysian general public, quota sampling based on the actual population’s age group, gender, ethnicity, state of residence, and geographic area (urban and rural) was applied. These data were obtained from the ten-yearly census in 2010 from the Department of Statistics Malaysia.33 In 2019, 71.3% (22.78 million) of the total population of 31.95 million Malaysians were more than 18 years old.34 Using the Raosoft sample size calculator with a margin of error of 5%, a confidence interval of 95%, and a response distribution of 50%, the minimum estimated sample size was 385.35 The sample size was then doubled as a response rate of 50% was expected owing to convenience sampling in public areas. As Malaysia is a multiethnic country, to ensure the generalizability and heterogeneity of samples from both urban and rural areas, a minimum of 1500 Malaysian citizens were targeted. This would provide a margin of error of 2.5% and a confidence interval of 95%.

Questionnaire Instrument

A questionnaire was developed based on a review of validated questionnaires from previous studies.16,17,25,36 The questionnaire was reviewed by an expert panel consisting of an infectious disease consultant and two senior infectious disease pharmacists for content validity. The final questionnaire consisted of four sections. Section A consisted of questions on respondents’ demographic characteristics. Questions about past experiences of antibiotic use and engagement in inappropriate practices related to antibiotic use were assessed in Section B. Section C consisted of 20 items related to knowledge of antibiotic use (12 items) and antibiotic resistance (eight items). The items contained a mixture of true and false statements regarding antibiotics. One point was given for each correct answer, and zero for the wrong answer or if the respondent selected the “Not Sure” option. The minimum score for the knowledge section was 0, and the maximum score was 20. Section D consisted of items related to respondents’ expectations to receive antibiotic prescription based on symptoms (Part I, seven items), for which respondents were instructed to select “Yes,” “No” or “Not Sure.” Part II (four items) of this section assessed respondents’ expectations regarding antibiotic prescription by their physicians by indicating their level of agreement on a five-point Likert scale (“Strongly Disagree,” “Disagree,” “Neutral,” “Agree” and “Strongly Agree”).

The questionnaire was initially developed in English and translated into Bahasa Malaysia, which is the national language, as well as Mandarin, and Tamil languages to cater to the multiethnic population using the forward-backward translation method. A pilot test was conducted with 30 respondents to assess the clarity and reliability of the questionnaires. The internal consistency for the questionnaire using Cronbach’s α test was 0.797 for the knowledge section (Section C) and 0.798 for the section on expectations of antibiotics prescribed based on symptoms (Section D, Part I).

Data Collection

Ethical approval for this study was obtained from the Universiti Kebangsaan Malaysia (UKM) Research Ethics Committee (reference number: UKM PPI/111/8/JEP-2018-717). The study was conducted in accordance with the Declaration of Helsinki. To achieve generalizability of the findings, trained research assistants distributed the questionnaires to the general public in different public places such as shops, markets, transport stations, town libraries, parks, restaurants, etc., in both rural and urban areas of each state. The urbanization level in Malaysia was reported to be 76.6% in 2020.37 The definition and latest list of urban and rural areas were obtained and confirmed via calls and emails to the Federal Department of Town and Country Planning, Ministry of Housing and Local Government, Malaysia. Then, the selection of urban and rural areas from each state was decided after discussions with the research assistants based on their accessibility. Potential respondents were identified, and the purpose of the study was explained to them face-to-face before obtaining their written consent. The questionnaire was completed and returned to the research assistants. No personal identification details of the respondents were included in this study. Respondents’ participation was voluntary, and their responses were managed with a high level of confidentiality and anonymity.

Data Analysis

Data were analyzed using IBM Statistical Package for Social Sciences (SPSS) Statistics version 26.38 Respondents’ demographic characteristics, experience with antibiotic use, knowledge of antibiotic use and resistance, and expectations related to antibiotic use were analyzed descriptively. As the data was normally distributed, independent t-tests were used to assess the differences in total knowledge scores between groups with appropriate and inappropriate antibiotic-related practices. One-way Analysis of Variance (ANOVA) tests were used to assess the differences in total knowledge scores between responses on expectations of antibiotic prescription by their physicians. The chi-square test was used to assess the association between respondents’ knowledge of the role of antibiotics and their expectation of being prescribed antibiotics for cold, flu, or cough. A p-value of <0.05, with a confidence interval of 95%, was considered statistically significant.

Results

A total of 1971 respondents were recruited from all 14 states in Malaysia. The demographic characteristics of the respondents are presented in Table 1. The respondents’ mean age was 36.88 ±14.75. years, and female respondents (n=1040, 52.8%) were slightly more than male respondents (n=931, 47.2%). The majority of them were Bumiputra, which is the major ethnic group in Malaysia referring to Malays and other indigenous groups (n=1364, 69.2%), achieved tertiary education as their highest level of education (n=811, 41.1%), employed for wages (n=934, 47.4%), worked in non-healthcare-related areas (n=1824, 92.5%), with a monthly income of RM 1000 – RM 3999 (n=756, 38.4%), and from urban areas (n=1502, 76.2%).

Table 1

Demographic Characteristics of Respondents (n = 1971)

Respondents’ Characteristics	Study, n (%)
Age, mean ± SD	36.88 ± 14.75
18–39 years old	1196 (60.68%)
40–59 years old	573 (29.07%)
≥60 years old	202 (10.25%)
Gender
Male	931 (47.2%)
Female	1040 (52.8%)
Ethnicity*
Bumiputra	1364 (69.2%)
Chinese	399 (20.2%)
Indian	170 (8.6%)
Others	38 (1.9%)
Educational level
No formal education	19 (1.0%)
Primary education	91 (4.6%)
Secondary education	728 (36.9%)
Pre-university education	322 (16.3%)
Tertiary education	811 (41.1%)
Main occupation
Unemployed	118 (6.0%)
Employed for wages	934 (47.4%)
Self-employed	280 (14.2%)
Housewife/Househusband	151 (7.7%)
Student	349 (17.7%)
Retiree	139 (7.1%)
Occupation related to healthcare
Yes	147 (7.5%)
No	1824 (92.5%)
Monthly income
None	654 (33.2%)
< RM 1000	217 (11.0%)
RM 1000 - RM 3999	756 (38.4%)
RM 4000 – RM 6999	241 (12.2%)
RM 7000 – RM 9999	64 (3.2%)
≥ RM 10,000	39 (2.0%)
Residence status (Geographic area)
Urban	1502 (76.2%)
Rural	469 (23.8%)
State of residency
Perlis	17 (0.9%)
Kedah	112 (5.7%)
Pulau Pinang	120 (6.1%)
Perak	138 (7.0%)
Selangor	495 (25.1%)
Negeri Sembilan	45 (2.3%)
Melaka	62 (3.1%)
Johor	217 (11.0%)
Pahang	113 (5.7%)
Terengganu	47 (2.4%)
Kelantan	86 (4.4%)
Sabah	151 (7.7%)
Sarawak	160 (8.1%)
The Federal Territories (Kuala Lumpur and Putrajaya)	208 (10.6%)

Notes: *The classifications of ethnicity were referring to the Department of Statistics Malaysia,25 where the Bumiputra were Malays combined with other indigenous groups, and Others were Malaysian citizens of other nationalities.

Abbreviation: SD, standard deviation.

The respondents’ prior experiences with antibiotic use are shown in Table 2. About 64.5% (n=1272) of respondents reported prior use of antibiotics during their lifetime, with 37.0% (n=728) reported the last use of antibiotics within the past 6 months. About a third of the respondents (n=648, 32.9%) could not remember their last use of antibiotics. Among the respondents who reported prior use of antibiotics, a high proportion (n=1200, 94.3%) received an antibiotic prescription after consultation with their doctors or dentists. The main reasons for using antibiotics were fever (n=603, 35.5%) and respiratory tract infections (n=381, 22.4%). Advice on how to take antibiotics was received by 89.9% (n=1143) of respondents, with the primary source of advice being healthcare professionals. A total of 56.6% (n=1116) of respondents had engaged in at least one inappropriate practice related to antibiotic use, with the most common being not completing the antibiotic course (n=962, 48.8%). A similar proportion of respondents reported other forms of inappropriate practices, such as obtaining antibiotics without a prescription (n=246, 12.5%), using leftover antibiotics without advice from healthcare professionals (n=250, 12.7%), and sharing leftover antibiotics with others (n=249, 12.6%).

Table 2

Prior Experience in Antibiotic Use

	n (%)
Last take antibiotics (n= 1971)
In the last month	305 (15.5%)
In the last 6 months	423 (21.5%)
In the last year	218 (11.1%)
More than a year ago	326 (16.5%)
Never	35 (1.8%)
Cannot remember	648 (32.9%)
Not sure what antibiotic is	16 (0.8%)
Source of antibiotics† (n= 1272)
Prescribed after consultation with doctor	1132 (89.0%)
Prescribed after consultation with dentist	68 (5.3%)
Retail pharmacy/community pharmacy	43 (3.4%)
Retail shop	5 (0.4%)
Friends/family/neighbors	15 (1.2%)
Leftover antibiotics (own/someone’s else)	9 (0.7%)
Reason(s) to take antibiotics†‡ (n= 1272)
Fever	603 (35.5%)
Pain/inflammation	246 (14.5%)
Respiratory tract infection	381 (22.4%)
Urinary tract infection	57 (3.4%)
Skin problems/wounds/cuts	127 (7.5%)
Dental problem	84 (4.9%)
Diarrhea/vomiting	93 (5.5%)
Others	47 (2.8%)
Do not know	10 (0.6%)
Cannot remember	50 (2.9%)
Get advice on how to take antibiotics† (n= 1272)
Yes	1143 (89.9%)
No	80 (6.3%)
Cannot remember	49 (3.9%)
Source(s) of advice†‡ (n= 1143)
Doctor	960 (63.2%)
Pharmacist	256 (16.8%)
Nurse	121 (8.0%)
Dentist	79 (5.2%)
Friends/family/neighbors	46 (3.0%)
Patient information leaflet	29 (1.9%)
Mass media	18 (1.2%)
Social media	11 (0.7%)
Inappropriate practices
Obtained antibiotics without a prescription (n = 1971)
Yes	246 (12.5%)
No	1705 (86.5%)
Not answered	20 (1.0%)
Used own/others’ leftover antibiotics without advice from healthcare professionals (n = 1971)
Yes	250 (12.7%)
No	1700 (86.3%)
Not answered	21 (1.1%)
Not completed antibiotic course (n = 1971)
Yes	962 (48.8%)
No	988 (50.1%)
Not answered	21 (1.1%)
Shared own leftover antibiotics to friends or family or neighbors (n = 1971)
Yes	249 (12.6%)
No	1694 (85.9%)
Not answered	28 (1.4%)
Engaged in at least one inappropriate practice (n = 1971)
Yes	1116 (56.6%)
No	834 (42.3%)
Not applicable	21 (1.1%)

Notes: †Only those who reported taking antibiotics were required to answer these questions. ‡Respondents could choose more than one answer.

The mean knowledge score for antibiotic use was 5.65 ± 2.74 out of 12 (range 0–12), and the mean score of knowledge on antibiotic resistance was 2.92 ± 2.00 out of 8 (range 0–8). The mean total knowledge score was 8.57 ± 4.24 out of 20 (range, 0–20). Respondents who had engaged in at least one inappropriate practice and those who reported not completing their antibiotic course had significantly lower mean total knowledge scores (8.11 ± 4.00 versus 9.26 ± 4.40, p<0.001 and 8.09 ± 3.93 versus 9.10 ± 4.42, p<0.001, respectively), compared to those who did not.

Table 3 shows respondents’ knowledge of antibiotic use and resistance. In terms of knowledge on antibiotic use, three-quarters (n=1494, 75.8%) of the respondents knew that antibiotics are medicines that can kill bacteria. However, only a small percentage of them knew that antibiotics cannot be used to treat viral infections (n=407, 20.6%) and do not work on most colds and coughs (n=439, 22.3%). Slightly more than half of them were correct when asked if “It is okay to stop taking antibiotics when symptoms are improving” (n=1122, 56.9%), “Taking less antibiotics than prescribed is healthier than taking the full course prescribed” (n=1197, 60.7%), and “Overuse of antibiotics can cause antibiotics to lose effectiveness in long term” (n=1033, 52.4%). In terms of knowledge on antibiotic resistance, only 9.5% (n=187) of the respondents answered “Antibiotic resistance occurs when your body becomes resistant to antibiotics and they no longer work as well” correctly. However, it is important to note that more than one-third of respondents selected the “unsure” option for questions related to the seriousness and threat of antibiotic resistance to self or family (n=628, 31.9%), the whole community including own countries (n=969, 49.2%), and if it can make medical procedures much more dangerous (n=930, 47.2%), suggesting low awareness regarding antibiotic resistance.

Table 3

Knowledge About Antibiotic Use and Resistance (n = 1971)

			Number of Respondents Answered, n (%)	Respondents’ Answer, n (%)
				Correct	Incorrect	Not Sure
Knowledge about antibiotic use
1.	Antibiotics are medicines that can kill bacteria.	True	1965 (99.7%)	1494 (75.8%)	142 (7.2%)	329 (16.7%)
2.	Antibiotics can be used to treat viral infections.	False	1965 (99.7%)	407 (20.6%)	1156 (58.7%)	402 (20.4%)
3.	Antibiotics work on most colds and coughs.	False	1958 (99.3%)	439 (22.3%)	1134 (57.5%)	385 (19.5%)
4.	Antibiotics can kill bacteria that normally live on the skin and gut (digestion tract).	True	1960 (99.4%)	824 (41.8%)	321 (16.3%)	815 (41.3%)
5.	Bacteria that normally live on the skin and in the gut are good for your health.	True	1959 (99.4%)	713 (36.2%)	442 (22.4%)	804 (40.8%)
6.	Antibiotics are the same as medications used to relieve pain and fever such as aspirin and paracetamol (Panadol).	False	1967 (99.8%)	1091 (55.4%)	515 (26.1%)	361 (18.3%)
7.	Penicillin is an antibiotic.	True	1959 (99.4%)	708 (35.9%)	369 (18.7%)	882 (44.7%)
8.	Antibiotics may cause allergy reactions.	True	1956 (99.2%)	1120 (56.8%)	306 (15.5%)	530 (26.9%)
9.	All antibiotics do not cause side effects.	False	1943 (98.6%)	997 (50.6%)	347 (17.6%)	599 (30.4%)
10.	It is okay to stop taking antibiotic when symptoms are improving.	False	1967 (99.8%)	1122 (56.9%)	539 (27.3%)	306 (15.5%)
11.	Taking less antibiotics than prescribed is healthier than taking the full course prescribed.	False	1951 (99.0%)	1197 (60.7%)	296 (15.0%)	458 (23.2%)
12.	Overuse of antibiotics can cause the antibiotics to lose effectiveness in long term.	True	1963 (99.6%)	1033 (52.4%)	277 (14.1%)	653 (33.1%)
Knowledge about antibiotic resistance
1.	Antibiotic resistance occurs when your body becomes resistant to antibiotics and they no longer work as well.	False	1965 (99.7%)	187 (9.5%)	1004 (50.9%)	774 (39.3%)
2.	Many infections are becoming increasingly resistant to treatment by antibiotics.	True	1964 (99.6%)	1009 (51.2%)	254 (12.9%)	701 (35.6%)
3.	If bacteria are resistant to antibiotics, it can be very difficult or impossible to treat the infections they cause.	True	1966 (99.7%)	1095 (55.6%)	218 (11.1%)	653 (33.1%)
4.	Antibiotic resistance is an issue that could affect me or my family.	True	1967 (99.8%)	850 (43.1%)	489 (24.8%)	628 (31.9%)
5.	Antibiotic resistance is an issue in other countries but not here.	False	1964 (99.6%)	724 (36.7%)	271 (13.7%)	969 (49.2%)
6.	Antibiotic resistance is only a problem for people who take antibiotics regularly.	False	1965 (99.7%)	451 (22.9%)	777 (39.4%)	737 (37.4%)
7.	Bacteria which are resistant to antibiotics can be spread from person to person.	True	1964 (99.6%)	628 (31.9%)	479 (24.3%)	857 (43.5%)
8.	Antibiotic-resistant infections could make medical procedures like surgery, organ transplants and cancer treatment much more dangerous.	True	1953 (99.1%)	808 (40.9%)	215 (10.9%)	930 (47.2%)

Table 4 shows that the majority of the respondents expected an antibiotic to be prescribed for common self-limiting symptoms such as fever (n=1239, 62.9%), sore throat (n=1128, 57.2%), cold or flu (n=1003, 50.9%), runny nose with green mucus (n=976, 49.5%), and cough (n=945, 47.9%). Respondents who answered knowledge statements for “Antibiotics can be used to treat viral infections” and “Antibiotics work on most colds and coughs” correctly were less likely to expect an antibiotic to be prescribed for their cold, flu, or cough (χ2 = 25.97, p<0.001 and χ2 = 197.80, p<0.001, respectively), compared to those who answered these statements incorrectly.

Table 4

Expectation on Antibiotics to Be Prescribed for the Listed Common Symptoms (n = 1971)

		Number of Respondents Answered, n (%)	Respondents’ Answer, n (%)
			Yes	No	Not Sure
1.	Fever	1951 (99.0%)	1239 (62.9%)	588 (29.8%)	124 (6.3%)
2.	Colds or flu	1938 (98.3%)	1003 (50.9%)	767 (38.9%)	168 (8.5%)
3.	Cough	1932 (98.0%)	945 (47.9%)	785 (39.8%)	202 (10.2%)
4.	Runny nose with clear mucus	1930 (97.9%)	576 (29.2%)	996 (50.5%)	358 (18.2%)
5.	Runny nose with green mucus	1932 (98.0%)	976 (49.5%)	555 (28.2%)	401 (20.3%)
6.	Sore throat	1941 (98.5%)	1128 (57.2%)	471 (23.9%)	342 (17.4%)
7.	Ear infection	1941 (98.5%)	1028 (52.2%)	620 (31.5%)	293 (14.9%)

From Table 5, respondents who scored significantly higher in the total knowledge score on antibiotic use and resistance were more likely to disagree with the statements of being less satisfied with the doctor’s visit if they expect an antibiotic but do not receive one, would rather take an antibiotic that may not be needed than wait to see if they will get better without it, and would visit another doctor if the doctor does not prescribe an antibiotic when they think one is necessary (p<0.001). A high percentage of respondents (n=1474, 74.94%) agreed or strongly agreed that they expect the doctor to discuss with them the need for an antibiotic rather than just giving them a prescription. These respondents had significantly higher total knowledge scores (9.03 ± 4.21) than those in respondents who were neutral (6.62 ± 3.91) (p<0.001); however, the scores were not significantly higher than those in respondents who disagreed with this statement (8.29 ± 4.00).

Table 5

Respondents’ Mean Total Knowledge Score and Expectation to Discuss with Doctor on Antibiotic Use

			n (%)	Mean total Knowledge Score, ± SD	p value
1.	If I expect an antibiotic, I am less satisfied with the doctor visit if I do not receive one. (n=1962)	Agree/Strongly Agree	448 (22.83%)	8.47 ± 3.75	p<0.001*
		Neutral	558 (28.44%)	7.35 ± 4.03
		Disagree/Strongly Disagree	956 (48.73%)	9.35 ± 4.40
2.	I would rather take an antibiotic that may not be needed than wait to see if I will get better without it. (n=1967)	Agree/Strongly Agree	336 (17.08%)	8.21 ± 3.99	p<0.001*
		Neutral	396 (20.13%)	6.94 ± 3.88
		Disagree/Strongly Disagree	1235 (62.78%)	9.20 ± 4.26
3.	If a doctor does not prescribe an antibiotic when I think one is needed, I will visit another doctor. (n=1967)	Agree/Strongly Agree	431 (21.91%)	8.45 ± 4.17	p<0.001*
		Neutral	365 (18.52%)	7.26 ± 4.01
		Disagree/Strongly Disagree	1171 (59.53%)	9.03 ± 4.25
4.	I expect the doctor to discuss with me regarding the need of an antibiotic for my symptoms, rather than just giving me a prescription. (n=1967)	Agree/Strongly Agree	1474 (74.94%)	9.03 ± 4.21	p<0.001*
		Neutral	320 (16.27%)	6.62 ± 3.91
		Disagree/Strongly Disagree	173 (8.80%)	8.29 ± 4.00

Notes: Test used = One-way ANOVA test. *Significant with p<0.05.

Abbreviation: SD, standard deviation.

Discussion

This was a nationwide survey conducted in Malaysia to assess the knowledge, expectations, and practices related to antibiotic use among Malaysians. The large sample size recruited from each state based on the basic demographic characteristics enabled a better representation of Malaysia’s general public, especially the inclusion of both urban and rural areas, which was not done in previous local studies. This study also assessed the general public’s knowledge of antibiotic resistance, which has been infrequently assessed in previous studies. The findings of this study revealed important knowledge gaps regarding antibiotic use and resistance, and inappropriate expectations for antibiotic prescriptions for self-limiting symptoms among the general public in Malaysia.

The majority of the respondents in this study reported that their source of antibiotics was following a prescription after a consultation with physicians; however, 12.5% of them had at some time obtained antibiotics without a prescription. Some earlier studies, both locally and in other countries, have shown that the prevalence of obtaining antibiotics without a prescription ranges between 4.5 to 38%.10,11,16–18,39,40 This is a worrying trend, as it suggests that antibiotics were possibly purchased illegally either from a reliable or unreliable source. If this situation goes unmonitored, the misuse of antibiotics can lead to a further increase in antibiotic resistance.3 As a small number of respondents admitted to obtaining antibiotics from community pharmacies, the need to further enforce the current regulations regarding the accessibility of antibiotics in Malaysia was highlighted. Furthermore, other ways of obtaining antibiotics without a prescription corresponded to the findings of engagement in other inappropriate practices of using and sharing own or others’ leftover antibiotics without advice from healthcare providers among the respondents in this and previous studies.10,11,16 Given that community pharmacists were reported to have a positive attitude in participating in antimicrobial stewardship, they could play a vital role in limiting self-medication with antibiotics among the public by educating them on its risks.12,41

One noteworthy finding in this study was that nearly half of the respondents had not completed their antibiotic course in the past. A similar finding was also observed in a few other studies.39,40,42–45 A few local studies revealed that 22.3% to 55.2% would discontinue antibiotics once their symptoms subsided.11,16–18,39 All these factors might explain why they had residual antibiotics. Reasons cited for self-medication and not consulting physicians on the use of leftover antibiotics included assumptions of the illness as a minor health issue, high costs and inconvenience associated with visiting a physician, past experience with a similar illness, beliefs that antibiotics can speed up recovery for all illnesses or prevent infection, and lack of awareness of the dangers and consequences of inappropriate antibiotic use.11,46,47 Inappropriate practices related to antibiotic use among the general public in Malaysia could be reduced by improving their knowledge of antibiotic use and resistance, because the findings from this study as well as those from previous studies have shown that respondents who had not completed an antibiotic course or had engaged in inappropriate practices had significantly lower knowledge scores.39,44,48

In this study, the knowledge of antibiotic use and antibiotic resistance was lower than that of earlier local studies.17,20 Different local studies have reported vast differences in knowledge regarding antibiotic use in the past, ranging from poor to good knowledge.14–16,18 Although most respondents knew that antibiotics can kill bacteria, a good number still believed that antibiotics can treat viral infections, including colds and coughs, as seen in previous studies.16,17,25,30,42–45,49 The common use of the term “germs” instead of “bacteria” or “virus” by healthcare providers and inconsistency in prescribing antibiotics for similar illnesses by physicians may have caused such confusion among patients.16,50 Similar to previous studies, a considerable proportion of the general public still incorrectly believed that they could stop taking antibiotics when their symptoms improved and that taking fewer antibiotics than prescribed was healthier than taking the full course.10,11,16–18,25,42 Patients perceived that antibiotics are used to shorten the illness duration, or that taking fewer antibiotics allows the body’s immune system to fight infections naturally.21 This was further reflected by the low knowledge of antibiotic resistance, where a large proportion of the respondents in this study incorrectly believed that antibiotic resistance occurs when the body becomes resistant to antibiotics and that antibiotic resistance is only a problem for people who take antibiotics regularly. These proportions were higher than those reported in other countries.10,25,26,51,52 A misconception was found where patients thought that someone’s body instead of a bacteria would build immunity after much exposure to certain antibiotics, which led to the body’s resistance to fight against the infections, as in the case of drug addiction.53 In addition, half of the respondents from this study were unaware of the seriousness of antibiotic resistance that could affect them, their families, and their communities. All these findings not only highlight the existence of an incomplete understanding of antibiotic use and resistance among the general public, but also reflected the discrepancies in the understanding between patients and clinicians, and pointed to the need to address these issues when changing the current strategies to provide more effective education to the general public.53

Similar to previous local studies, more than half of the respondents in this study expected antibiotics to be prescribed for certain self-limiting symptoms.10,11,14,16–18 Respondents in this study who knew that antibiotics are not for viral infections were less likely to expect antibiotics for cough, cold, or flu, which is in line with the findings in other studies.30,31 Insufficient knowledge of self-limiting symptoms and the lack of awareness about self-management among the general public might be the cause of unnecessary visits to physicians and inappropriate expectations of antibiotics.29 In addition, inconsistencies in antibiotic prescription practices among physicians and the lack of discussions with patients may cause patients to be confused about the need for antibiotics for certain illnesses.31 Three-quarters of the respondents in this study and a study in Hong Kong expected the doctor to discuss with them regarding the need for an antibiotic.26 Effective communication between physicians and patients in discussing the illness, explaining the unneeded antibiotics, and contingency plans successfully reduced inappropriate antibiotic prescription.54 Overall, it is notable that improving the public’s knowledge may influence expectations related to antibiotic use. Therefore, important key messages from the knowledge gaps of respondents, which consist of the role of antibiotics, completion of the antibiotic course, understanding of mechanism and threat of antibiotic resistance, and own responsibility should be considered when promoting prudent use of antibiotics. Various promotional methods should be used to ensure the accessibility of effective educational messages by different groups in the general public.

One of the strengths of this study is that respondents were recruited from all states in Malaysia, including both the urban and rural areas of each state and federal territories, and quota sampling was applied to age group, gender, and ethnicity to ensure a better representation of the Malaysian general public. Second, unlike other studies conducted in healthcare facilities, this survey was conducted in a variety of public areas that were non-healthcare facilities, resulting in high recruitment of heterogeneous respondents from non-healthcare backgrounds, which minimized the bias on the results collected. Third, as Malaysia is a multi-ethnic country, the questionnaire was prepared in four different languages to minimize bias due to language barriers. These key factors contribute to the increase in the generalizability of the findings from this study to the general population. However, as the recruitment of respondents was mainly dependent on their willingness to answer, this may have caused a slight under-representation of certain target populations such as men and older adults. In addition, there might have been a possibility of recall bias among the respondents, particularly when answering questions related to prior antibiotic use and experience.

Conclusion

The high rate of non-completion of antibiotic courses and lack of knowledge on antibiotic use and resistance observed in this study highlighted important knowledge gaps among the general public in Malaysia. There was confusion regarding the role of antibiotics, the full mechanism of antibiotic resistance, and the low perceived threat of antibiotic resistance among the public. Better knowledge may influence the public’s expectations of discussing antibiotic use with physicians and being prescribed an antibiotic, and engagement in inappropriate practices. Hence, the important key information identified in this study should be incorporated into future educational strategies and public health campaigns to effectively correct misperceptions and achieve public health awareness.