| Literature DB >> 34522830 |
Glory E Mgboji1, Fasika A Woreta2, Michael J Fliotsos1, Sidra Zafar2, Joseph Ssekasanvu3, Divya Srikumaran2, Jiawei Zhao2, Daniel L Buccino4, Linda Regan5.
Abstract
OBJECTIVES: Since incivility is linked to adverse effects in patient care and health care worker well-being, evaluation of the prevalence of incivility during the formative years of residency training is warranted. The aim of this study was to determine the perceived presence and degree of incivility between emergency medicine (EM) and ophthalmology residents during emergency department (ED) consultations.Entities:
Year: 2021 PMID: 34522830 PMCID: PMC8427183 DOI: 10.1002/aet2.10653
Source DB: PubMed Journal: AEM Educ Train ISSN: 2472-5390
Study population characteristics, including number of participants of certain gender, race, and level of training
| Characteristic | Total | EM | Ophthalmology |
|---|---|---|---|
| Age (years) | 30.8 (±3.4) | 31.1 (±3.7) | 29.8 (±1.7) |
| Sex | |||
| Male | 31 (56.4) | 28 (66.7) | 3 (23.1) |
| Female | 20 (36.4) | 12 (28.6) | 8 (61.5) |
| Declined | 4 (7.3) | 2 (4.8) | 2 (15.4) |
| Race | |||
| Caucasian | 27 (49.1) | 25 (59.5) | 2 (15.4) |
| African‐American | 2 (3.6) | 2 (4.8) | 0 (0.0) |
| Asian | 15 (27.3) | 6 (14.3) | 9 (69.2) |
| Hispanic | 2 (3.6) | 2 (4.8) | 0 (0.0) |
| Other | 3 (5.5) | 3 (7.1) | 0 (0.0) |
| Declined | 6 (10.9) | 4 (9.5) | 2 (15.4) |
| Level of training | |||
| PGY‐1 | 12 (21.8) | 12 (28.6) | 0 (0.0) |
| PGY‐2 | 14 (25.5) | 10 (23.8) | 4 (30.8) |
| PGY‐3 | 13 (23.6) | 9 (21.4) | 4 (30.8) |
| PGY‐4 | 15 (27.2) | 11 (26.2) | 4 (30.8) |
| Declined | 1 (1.8) | 0 (0.0) | 1 (7.7) |
Data are reported as mean (±SD) or n (%) of the entire cohort.
Abbreviation: EM = Emergency medicine, PGY = Post‐graduate year.
FIGURE 1Perceived prevalence of incivility during consultations among trainees. “How often do you feel incivility occurs between EM and ophthalmology residents?” The figure contains the percentage of respondents who noted any amount of incivility among all respondents (blue) as well as percentages by specialty (orange), sex (green), race (gray), and year of training (yellow). A greater proportion of ophthalmology residents reported incivility than EM (p = 0.176), a greater proportion of females reported incivility than males (p = 0.033); incivility was reported by roughly equal proportions of white versus non‐White residents (p = 1), and a greater proportion of senior residents reported incivility than junior residents (p = 0.089)
Survey responses describing prevalence, frequency, and perceived factors related to incivility
| Overall | Ophthalmology | EM | |
|---|---|---|---|
| How often do you feel incivility occurs between EM and ophthalmology residents? | |||
| Never | 8 (14.5) | 0 (0) | 8 (19.1) |
| Rarely (once quarterly) | 29 (52.7) | 9 (69.2) | 20 (47.6) |
| Occasionally (once a month) | 12 (21.8) | 2 (15.4) | 10 (23.8) |
| Frequently (once a week) | 6 (10.9) | 2 (15.4) | 4 (9.5) |
| Very frequently (daily) | 0 (0.0) | 0 (0.0) | 0 (0.0) |
| Chose not to answer | 0 (0.0) | 0 (0.0) | 0 (0.0) |
| Compared to other specialties that you interact with, how would you rate the quality of communication between EM and ophthalmology residents? | |||
| Much worse | 4 (7.3) | 0 (0.0) | 4 (9.5) |
| Worse | 6 (10.9) | 1 (7.7) | 5 (11.9) |
| Equal | 15 (27.3) | 5 (38.5) | 10 (23.8) |
| Better | 20 (36.3) | 5 (38.5) | 15 (35.7) |
| Much better | 9 (16.4) | 2 (15.4) | 7 (16.7) |
| Chose not to answer | 1 (1.8) | 0 (0.0) | 1 (2.4) |
| If you experienced incivility in the ED, why do you think incivility occurs? (Select all that apply) | |||
| Stress | 43 (78.2) | 11 (84.6) | 32 (76.2) |
| Attempts to shift responsibility to another party | 33 (60.0) | 7 (53.8) | 26 (61.9) |
| Power demonstration | 18 (32.7) | 3 (23.1) | 15 (35.7) |
| Loss of empathy/burnout | 35 (63.6) | 8 (61.5) | 27 (64.3) |
| Other, please specify | 10 (18.2) | 2 (15.4) | 8 (19.0) |
| Chose not to answer | 2 (3.6) | 0 (0.0) | 2 (4.8) |
| In which situation does incivility most frequently appear? (Select all that apply) | |||
| Acute situations (open globe, retrobulbar hemorrhage) | 4 (7.3) | 1 (7.7) | 3 (7.1) |
| Obtaining routine (not time‐sensitive) consults | 47 (85.5) | 12 (92.3) | 35 (83.3) |
| Arranging for a procedure or surgery | 2 (3.6) | 0 (0.0) | 2 (4.8) |
| Arranging for inpatient admission | 8 (14.5) | 0 (0.0) | 8 (19.0) |
| Other, please specify | 8 (14.5) | 1 (7.7) | 7 (16.7) |
| Chose not to answer | 3 (5.5) | 0 (0.0) | 3 (7.1) |
Data are reported as n (%). Column percentages add to 100% for single‐answer questions
Frequency of type of incivility reported
| Never | Once or twice | Sometimes | Often | Many times | Total | |
|---|---|---|---|---|---|---|
| Paid little attention to your statements or showed little interest in your opinions | 11 (20) | 22 (40) | 13 (23.6) | 3 (5.5) | 6 (10.9) | 55 |
| Doubted your judgment on a matter over which you had responsibility | 14 (25.5) | 22 (40) | 13 (23.6) | 4 (7.3) | 2 (3.6) | 55 |
| Made insulting or disrespectful remarks about you | 38 (69.1) | 11 (20) | 3 (5.5) | 1 (1.8) | 2 (3.6) | 55 |
| Addressed you in unprofessional terms, either publicly or privately? | 38 (69.1) | 12 (21.8) | 2 (3.6) | 1 (1.8) | 2 (3.6) | 55 |
| Interrupted or “spoke over” you | 36 (66.7) | 15 (27.8) | 1 (1.9) | 2 (3.7) | 1 (1.9) | 54 |
| Yelled, shouted, or swore at you | 50 (94.3) | 2 (3.8) | 0 (0) | 1 (1.9) | 0 (0) | 53 |
| Targeted you with anger outbursts or “temper tantrums” | 44 (83.0) | 8 (15.1) | 0 (0) | 1 (1.9) | 0 (0) | 53 |
| Made jokes at your expense | 50 (92.6) | 3 (5.6) | 1 (1.9) | 0 (0) | 0 (0) | 54 |
Data are reported as n (%). Rows with less than 55 total responses reflect respondents who declined to answer the question.
Proportions of participants by gender, race, and year of training who reported types of incivility
| Sex | Race | Year of training | Specialty | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Male | Female | p‐value | White | Non‐White | p‐value | PGY‐4 | Non‐PGY‐4 | p‐value | EM | Ophtho | p‐value | |
| Paid little attention to your statements or showed little interest in your opinions | 24/31 | 17/20 | 0.721 | 21/27 | 19/22 | 0.488 | 14/15 | 29/39 | 0.153 | 34/42 | 10/13 | 0.709 |
| Doubted your judgment on a matter over which you had responsibility | 23/31 | 16/20 | 0.743 | 20/27 | 17/22 | >0.999 | 13/15 | 27/39 | 0.302 | 34/42 | 7/13 | 0.710 |
| Made insulting or disrespectful remarks about you | 11/31 | 12/20 | 0.149 | 7/27 | 9/22 | 0.361 | 7/15 | 9/39 | 0.107 | 13/42 | 4/13 | 1 |
| Addressed you in unprofessional terms, either publicly or privately? | 9/31 | 6/20 | >0.999 | 6/27 | 8/22 | 0.348 | 7/15 | 8/39 | 0.088 | 12/42 | 4/13 | 1 |
| Interrupted or “spoke over” you | 15/31 | 15/20 | 0.082 | 14/27 | 13/21 | 0.565 | 10/14 | 19/39 | 0.213 | 23/41 | 7/13 | 1 |
| Yelled, shouted, or swore at you | 0/31 | 2/18 | 0.130 | 0/26 | 1/21 | 0.447 | 1/14 | 2/38 | >0.999 | 1/40 | 2/13 | 0.145 |
| Targeted you with anger outbursts or “temper tantrums” | 5/31 | 5/19 | 0.474 | 6/27 | 3/21 | 0.712 | 3/14 | 6/39 | 0.684 | 7/41 | 3/13 | 0.689 |
| Made jokes at your expense | 0/31 | 3/19 | 0.049* | 1/27 | 1/22 | >0.999 | 2/14 | 2/39 | 0.282 | 2/41 | 2/13 | 0.242 |
p‐values calculated by Fisher’s exact tests are also displayed.
*Significant p‐values (p < 0.05).
Abbreviation: Ophtho, ophthalmology.