Kevin Curtis1, Jennifer Alford-Teaster2,3,4, Mary Lowry1, Matthew Mackwood5, Jennifer Snide3,6, Tor Tosteson2,7, Anna Tosteson3,5,7. 1. Connected Care/Center for Telehealth, Dartmouth-Hitchcock Medical Center, Lebanon, New Hampshire, USA. 2. Biomedical Data Science, Dartmouth College, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire, USA. 3. Dartmouth-Hitchcock Norris Cotton Cancer Center, Hanover, New Hampshire, USA. 4. Epidemiology Dartmouth College, Geisel School of Medicine at Dartmouth, Hanover, New Hampshire, USA. 5. Community and Family Medicine Dartmouth-Hitchcock Medical Center, Lebanon, New Hampshire, USA. 6. Analytics Institute, Dartmouth-Hitchcock Medical Center, Lebanon, New Hampshire, USA. 7. Dartmouth Institute for Health Policy and Clinical Practice, Lebanon, New Hampshire, USA.
Abstract
Introduction: The COVID-19 pandemic resulted in an exponential increase in telehealth. In response to the pandemic, Dartmouth-Hitchcock Health (D-HH) and its Norris Cotton Cancer Center (NCCC) closed non-essential in-person services on March 17, 2020 and began reopening on April 27, 2020. We examined outpatient telehealth utilization at D-HH and NCCC in the peri-pandemic period and compared utilization to the Academic Medical Center (AMC) overall and to other service lines. Methods: Weekly outpatient volumes, percentage telehealth, percentage video versus audio-only, and percentage of new patients were examined for D-HH, for the AMC, and for selected AMC-based service lines from January 1 to October 31, 2020. Results: Compared with the AMC overall and with five other primarily non-surgical specialties, oncology was lower in the (1) proportion of outpatient visits performed via telehealth (example week 7/12/20: oncology = 11%; AMC = 21%; mean of 5 other specialties = 38%) and (2) percentage of telehealth involving video versus audio-only (7/12/20: oncology = 19%; AMC = 58%; mean of 5 others = 60%). Oncology more closely resembled the surgical specialty of orthopedics (7/12/20: 2% telehealth; 10% of telehealth involved video). Oncology also demonstrated (1) a high proportion of outpatient visits involving procedures (oncology = 22%; orthopedics = 12%) and (2) no difference between telehealth and in-person visits in terms of the percentage involving new patients. Conclusions: During the peri-pandemic period, our oncology service demonstrated a lower than average incorporation of telehealth overall into their outpatient practice and a lower proportion of telehealth performed by video. Further understanding these results and the drivers behind them will be integral for redesigning outpatient oncology care with optimal integration of telehealth.
Introduction: The COVID-19 pandemic resulted in an exponential increase in telehealth. In response to the pandemic, Dartmouth-Hitchcock Health (D-HH) and its Norris Cotton Cancer Center (NCCC) closed non-essential in-person services on March 17, 2020 and began reopening on April 27, 2020. We examined outpatient telehealth utilization at D-HH and NCCC in the peri-pandemic period and compared utilization to the Academic Medical Center (AMC) overall and to other service lines. Methods: Weekly outpatient volumes, percentage telehealth, percentage video versus audio-only, and percentage of new patients were examined for D-HH, for the AMC, and for selected AMC-based service lines from January 1 to October 31, 2020. Results: Compared with the AMC overall and with five other primarily non-surgical specialties, oncology was lower in the (1) proportion of outpatient visits performed via telehealth (example week 7/12/20: oncology = 11%; AMC = 21%; mean of 5 other specialties = 38%) and (2) percentage of telehealth involving video versus audio-only (7/12/20: oncology = 19%; AMC = 58%; mean of 5 others = 60%). Oncology more closely resembled the surgical specialty of orthopedics (7/12/20: 2% telehealth; 10% of telehealth involved video). Oncology also demonstrated (1) a high proportion of outpatient visits involving procedures (oncology = 22%; orthopedics = 12%) and (2) no difference between telehealth and in-person visits in terms of the percentage involving new patients. Conclusions: During the peri-pandemic period, our oncology service demonstrated a lower than average incorporation of telehealth overall into their outpatient practice and a lower proportion of telehealth performed by video. Further understanding these results and the drivers behind them will be integral for redesigning outpatient oncology care with optimal integration of telehealth.
Authors: Peter E Lonergan; Samuel L Washington Iii; Linda Branagan; Nathaniel Gleason; Raj S Pruthi; Peter R Carroll; Anobel Y Odisho Journal: J Med Internet Res Date: 2020-07-06 Impact factor: 5.428
Authors: Andrew J Thomson; Christopher B Chapman; Hannah Lang; Anne N Sosin; Kevin M Curtis Journal: Telemed J E Health Date: 2021-03-31 Impact factor: 3.536
Authors: Matthew Mackwood; Rebecca Butcher; Danielle Vaclavik; Jennifer A Alford-Teaster; Kevin M Curtis; Mary Lowry; Tor D Tosteson; Wenyan Zhao; Anna N A Tosteson Journal: JMIR Cancer Date: 2022-08-16