Marijke Broekhuis1,2, Marit Dekker-van Weering3, Cheyenne Schuit4, Stefan Schürz5, Lex van Velsen6,7. 1. Roessingh Research and Development, eHealth group, Roessinghsbleekweg 33b, 7522AH, Enschede, The Netherlands. m.broekhuis@rrd.nl. 2. Biomedical Signals and Systems, Faculty of Electrical Engineering, Mathematics and Computer Science (EEMCS), University of Twente, Enschede, The Netherlands. m.broekhuis@rrd.nl. 3. TSN Thuiszorg Groningen, Queridolaan 5, 9721SZ, Groningen, The Netherlands. 4. National Foundation for the Elderly, Smallepad 30e, 3811 MG, Amersfoort, The Netherlands. 5. LIFEtool gemeinnützige GmbH, Linz, Austria. 6. Roessingh Research and Development, eHealth group, Roessinghsbleekweg 33b, 7522AH, Enschede, The Netherlands. 7. Biomedical Signals and Systems, Faculty of Electrical Engineering, Mathematics and Computer Science (EEMCS), University of Twente, Enschede, The Netherlands.
Abstract
BACKGROUND: Service model design is slowly being recognized among eHealth developers as a valuable method for creating durable implementation strategies. Nonetheless, practical guidelines and case-studies that inform the community on how to design a service model for an eHealth innovation are lacking. This study describes the development of a service model for an eHealth service, titled 'SALSA', which intends to support older adults with a physically active and socially inclusive lifestyle. METHODS: The service model for the SALSA service was developed in eight consecutive rounds, using a mixed-methods approach. First, a stakeholder salience analysis was conducted to identify the most relevant stakeholders. In rounds 2-4, in-depth insights about implementation barriers, facilitators and workflow processes of these stakeholders were gathered. Rounds 5 and 6 were set up to optimize the service model and receive feedback from stakeholders. In rounds 7 and 8, we focused on future implementation and integrating the service model with the technical components of the eHealth service. RESULTS: While the initial goal was to create one digital platform for the eHealth service, the results of the service modelling showed how the needs of two important stakeholders, physiotherapists and sports trainers, were too different for integrating them in one platform. Therefore, the decision was made to create two platforms, one for preventive (senior sports activities) and one for curative (physical rehabilitation) purposes. CONCLUSIONS: A service model shows the interplay between service model design, technical development and business modelling. The process of service modelling helps to align the interests of the different stakeholders to create support for future implementation of an eHealth service. This study provides clear documentation on how to conduct service model design processes which can enable future learning and kickstart new research. Our results show the potential that service model design has for service development and innovation in health care.
BACKGROUND: Service model design is slowly being recognized among eHealth developers as a valuable method for creating durable implementation strategies. Nonetheless, practical guidelines and case-studies that inform the community on how to design a service model for an eHealth innovation are lacking. This study describes the development of a service model for an eHealth service, titled 'SALSA', which intends to support older adults with a physically active and socially inclusive lifestyle. METHODS: The service model for the SALSA service was developed in eight consecutive rounds, using a mixed-methods approach. First, a stakeholder salience analysis was conducted to identify the most relevant stakeholders. In rounds 2-4, in-depth insights about implementation barriers, facilitators and workflow processes of these stakeholders were gathered. Rounds 5 and 6 were set up to optimize the service model and receive feedback from stakeholders. In rounds 7 and 8, we focused on future implementation and integrating the service model with the technical components of the eHealth service. RESULTS: While the initial goal was to create one digital platform for the eHealth service, the results of the service modelling showed how the needs of two important stakeholders, physiotherapists and sports trainers, were too different for integrating them in one platform. Therefore, the decision was made to create two platforms, one for preventive (senior sports activities) and one for curative (physical rehabilitation) purposes. CONCLUSIONS: A service model shows the interplay between service model design, technical development and business modelling. The process of service modelling helps to align the interests of the different stakeholders to create support for future implementation of an eHealth service. This study provides clear documentation on how to conduct service model design processes which can enable future learning and kickstart new research. Our results show the potential that service model design has for service development and innovation in health care.
Entities:
Keywords:
Implementation; Service model; User-centred design; eHealth
Authors: A Hyder; S Syed; P Puvanachandra; G Bloom; S Sundaram; S Mahmood; M Iqbal; Z Hongwen; N Ravichandran; O Oladepo; G Pariyo; D Peters Journal: Public Health Date: 2010-03-12 Impact factor: 2.427
Authors: Kristian Kidholm; Anne Granstrøm Ekeland; Lise Kvistgaard Jensen; Janne Rasmussen; Claus Duedal Pedersen; Alison Bowes; Signe Agnes Flottorp; Mickael Bech Journal: Int J Technol Assess Health Care Date: 2012-01 Impact factor: 2.188