Tuna C Hayirli1,2, Nicholas Stark3,4, Aditi Bhanja5, James Hardy3, Christopher R Peabody3,4, Michaela J Kerrissey5. 1. Harvard Medical School, 25 Shattuck Street, Boston, MA 02116, USA. 2. Harvard Business School, Wyss House, Soldiers Field Road, Boston, MA 02163, USA. 3. Department of Emergency Medicine, University of California, 521 Parnassus Avenue, San Francisco, CA 94143, USA. 4. Department of Emergency Medicine, Zuckerberg San Francisco General Hospital and Trauma Center, 1001 Potrero Avenue, San Francisco, CA 94110, USA. 5. Department of Health Policy and Management, Harvard T.H. Chan School of Public Health, 677 Huntington Avenue, Boston, MA 02115, USA.
Abstract
BACKGROUND: Newly intensified use of personal protective equipment (PPE) in emergency departments presents teamwork challenges affecting the quality and safety of care at the frontlines. OBJECTIVE: We conducted a qualitative study to categorize and describe barriers to teamwork posed by PPE and distancing in the emergency setting. METHODS: We conducted 55 semi-structured interviews between June 2020 and August 2020 with personnel from two emergency departments serving in a variety of roles. We then performed a thematic analysis to identify and construct patterns of teamwork challenges into themes. RESULTS: We discovered two types of challenges to teamwork: material barriers related to wearing masks, gowns and powered air-purifying respirators, and spatial barriers implemented to conserve PPE and limit coronavirus exposure. Both material and spatial barriers resulted in disrupted communication, roles and interpersonal relationships, but they did so in unique ways. Material barriers muffled information flow, impeded team member recognition and role/task division, and reduced belonging and cohesion while increasing interpersonal strain. Spatial barriers resulted in mediated communication and added physical and emotional distance between teammates and patients. CONCLUSION: Our findings identify specific aspects of how intensified PPE use disrupts teamwork and can inform efforts to ensure care quality and safety in emergency settings as PPE use continues during and, potentially beyond, the coronavirus disease-2019 pandemic.
BACKGROUND: Newly intensified use of personal protective equipment (PPE) in emergency departments presents teamwork challenges affecting the quality and safety of care at the frontlines. OBJECTIVE: We conducted a qualitative study to categorize and describe barriers to teamwork posed by PPE and distancing in the emergency setting. METHODS: We conducted 55 semi-structured interviews between June 2020 and August 2020 with personnel from two emergency departments serving in a variety of roles. We then performed a thematic analysis to identify and construct patterns of teamwork challenges into themes. RESULTS: We discovered two types of challenges to teamwork: material barriers related to wearing masks, gowns and powered air-purifying respirators, and spatial barriers implemented to conserve PPE and limit coronavirus exposure. Both material and spatial barriers resulted in disrupted communication, roles and interpersonal relationships, but they did so in unique ways. Material barriers muffled information flow, impeded team member recognition and role/task division, and reduced belonging and cohesion while increasing interpersonal strain. Spatial barriers resulted in mediated communication and added physical and emotional distance between teammates and patients. CONCLUSION: Our findings identify specific aspects of how intensified PPE use disrupts teamwork and can inform efforts to ensure care quality and safety in emergency settings as PPE use continues during and, potentially beyond, the coronavirus disease-2019 pandemic.
Authors: Aditi Bhanja; Tuna Hayirli; Nicholas Stark; James Hardy; Christopher R Peabody; Michaela Kerrissey Journal: J Am Coll Emerg Physicians Open Date: 2022-06-30
Authors: Michaela J Kerrissey; Tuna C Hayirli; Aditi Bhanja; Nicholas Stark; James Hardy; Christopher R Peabody Journal: Health Care Manage Rev Date: 2022-02-17
Authors: Nicholas Stark; Tuna Hayirli; Aditi Bhanja; Michaela Kerrissey; James Hardy; Christopher R Peabody Journal: Ann Emerg Med Date: 2022-01-24 Impact factor: 6.762