BACKGROUND AND OBJECTIVES: During the COVID-19 pandemic, medical students were unable to participate in clinical learning for several weeks. Many primary care patients no-showed to appointments and did not receive care. We implemented a telephone outreach program using medical students to call primary care patients who no-showed to appointments and did not receive care. METHODS: A brief plan-do-study-act cycle was used to establish protocols and supervision for the phone calls. RESULTS: In the first 5 weeks, of 3,274 scheduled patients there were 426 no-shows; 309 received outreach from students. We developed protocols for supervision, routing, and triage. CONCLUSION: It is feasible and educationally valuable to collaborate with students to reach patients who are at home due to the pandemic. Other practices could adapt this tool in similar situations.
BACKGROUND AND OBJECTIVES: During the COVID-19 pandemic, medical students were unable to participate in clinical learning for several weeks. Many primary care patients no-showed to appointments and did not receive care. We implemented a telephone outreach program using medical students to call primary care patients who no-showed to appointments and did not receive care. METHODS: A brief plan-do-study-act cycle was used to establish protocols and supervision for the phone calls. RESULTS: In the first 5 weeks, of 3,274 scheduled patients there were 426 no-shows; 309 received outreach from students. We developed protocols for supervision, routing, and triage. CONCLUSION: It is feasible and educationally valuable to collaborate with students to reach patients who are at home due to the pandemic. Other practices could adapt this tool in similar situations.
Authors: Michael Tim-Yun Ong; Samuel Ka-Kin Ling; Ronald Man-Yeung Wong; Kevin Ki-Wai Ho; Simon Kwoon-Ho Chow; Louis Wing-Hoi Cheung; Patrick Shu-Hang Yung Journal: J Orthop Translat Date: 2020-08-14 Impact factor: 5.191
Authors: Lynn A Nuti; Mark Lawley; Ayten Turkcan; Zhiyi Tian; Lingsong Zhang; Karen Chang; Deanna R Willis; Laura P Sands Journal: BMC Health Serv Res Date: 2012-09-06 Impact factor: 2.655
Authors: Emma E Office; Marissa S Rodenstein; Tazim S Merchant; Tricia Rae Pendergrast; Lee A Lindquist Journal: J Am Med Dir Assoc Date: 2020-06-05 Impact factor: 4.669