Literature DB >> 33725230

Review and Prospect of the Research on Occupational Health Psychology of Casino Employees.

Jingyu Liang1, Yancui Zhang2, Heyong Shen1,3.   

Abstract

The occupational specialty of casino employees brings about the problem of long-standing severe emotional exhaustion and stress management challenges. Therefore, it is of great significance to pay attention to their occupational health psychology (Du & Li, in Psych Res 7(1):46-50, 2014). Based on the relevant researches on occupational health psychology of casino employees at home and abroad in recent years, this paper reviews and outlines the previous research results in a systematic way from environmental and occupational, organizational as well as individual dimensions, and figures out the factors that may affect the occupational health psychology of casino employees, and further expounds the psychological and behavioral effects of these factors on employees (including job burnout, organizational commitment, job satisfaction, employees' problematic gambling behavior, etc.), with the purpose of getting a deeper understanding of why occupational health psychology of casino employees can affect customer satisfaction, loyalty and casino profits ultimately. On this basis, three suggestions are put forward for the optimization of human resource management in casinos through the lens of occupational health psychology. In the end, the paper points out some shortcomings of existing studies and the trend for future study that can expand and deepen relevant variables and research subjects that affect the occupational health psychology of casino employees on the basis of comprehensive review.

Entities:  

Keywords:  Customer satisfaction; Emotional labor; Gambling industry; Occupational health psychology

Year:  2021        PMID: 33725230     DOI: 10.1007/s10899-021-10017-2

Source DB:  PubMed          Journal:  J Gambl Stud        ISSN: 1050-5350


  16 in total

1.  The relation between personal relative deprivation and the urge to gamble among gamblers is moderated by problem gambling severity: a meta-analysis.

Authors:  Mitchell J Callan; N Will Shead; James M Olson
Journal:  Addict Behav       Date:  2015-01-29       Impact factor: 3.913

2.  Attitudes towards second hand smoke amongst a highly exposed workforce: survey of London casino workers.

Authors:  P A Pilkington; S Gray; A B Gilmore; N Daykin
Journal:  J Public Health (Oxf)       Date:  2006-02-23       Impact factor: 2.341

3.  A study of South Korean casino employees and gambling problems.

Authors:  Tae Kyung Lee; Richard A Labrie; Hak Seung Rhee; Howard J Shaffer
Journal:  Occup Med (Lond)       Date:  2008-03-15       Impact factor: 1.611

4.  Impact of total sleep deprivation on behavioural neural processing of emotionally expressive faces.

Authors:  K A Cote; C J Mondloch; V Sergeeva; M Taylor; T Semplonius
Journal:  Exp Brain Res       Date:  2013-12-08       Impact factor: 1.972

5.  Venue staff knowledge of their patrons' gambling and problem gambling.

Authors:  Paul Delfabbro; Mignon Borgas; Daniel King
Journal:  J Gambl Stud       Date:  2012-06

6.  Responsible gambling: general principles and minimal requirements.

Authors:  Alex Blaszczynski; Peter Collins; Davis Fong; Robert Ladouceur; Lia Nower; Howard J Shaffer; Hermano Tavares; Jean-Luc Venisse
Journal:  J Gambl Stud       Date:  2011-12

7.  Gaming industry employees' responses to responsible gambling training: a public health imperative.

Authors:  Debi A LaPlante; Heather M Gray; Richard A LaBrie; John H Kleschinsky; Howard J Shaffer
Journal:  J Gambl Stud       Date:  2012-06

8.  Shiftwork experience, age and cognitive performance.

Authors:  Isabelle Rouch; Pascal Wild; David Ansiau; Jean-Claude Marquié
Journal:  Ergonomics       Date:  2005-08-15       Impact factor: 2.778

9.  Shift work sleep disorder: prevalence and consequences beyond that of symptomatic day workers.

Authors:  Christopher L Drake; Timothy Roehrs; Gary Richardson; James K Walsh; Thomas Roth
Journal:  Sleep       Date:  2004-12-15       Impact factor: 5.849

10.  Sleep deprivation potentiates HPA axis stress reactivity in healthy adults.

Authors:  Jared Minkel; Marisa Moreta; Julianne Muto; Oo Htaik; Christopher Jones; Mathias Basner; David Dinges
Journal:  Health Psychol       Date:  2014-05-12       Impact factor: 4.267

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