Enhancing the healthcare quality improvement storyboard using photovoice.

Introduction

Visual photographic approaches have steadily gained momentum in health services research in the last 20 years; however, its use in quality improvement (QI) is sparse.1 Currently, the traditional A3 QI story board is an integral component for sharing health service improvement efforts. Named after the A3 international paper size of approximately 11″ × 17″, this one page/poster provides a visually concise synopsis of the problem, the root causes identified, the resolution and metrics that indicate resolution effect.2 The benefit of the A3 QI storyboard approach is in the thinking and behaviours it stimulates along with facilitating dialogue.3 Photovoice is a visual participatory method in which photographic images are taken to strengthen and supplement the more robust metrics involved in QI.4 The photographic image triangulates with the conventionally generated quantitative and qualitative findings to create a more comprehensive QI story.5 6 In QI studies that have used photographic images, the rationale for inclusion are, first, to alleviate challenges related to change acceptance as healthcare employees may gain a better understanding of why the improvement is a priority. Second, to facilitate collaboration between different stakeholder groups, and lastly the photographs may lead to a more direct understanding of people, their life experiences and perceptions enabling others to empathise and understand the QI effort.7

Within the setting of healthcare, engaging providers and patients, obtaining their buy-in and understanding their unique perspectives/experience are essential to improve the quality of care.8–10 Here, we describe an initiative that undertook the inclusion of photovoice within the healthcare QI storyboard to convey the improvement effort beyond the usual narratives and metrics of a traditional A3 storyboard.

Methods

In 2017, 17 QI projects within the Alberta Health Services (AHS) Medicine programme located in Edmonton, Alberta, Canada were invited to participate in this photovoice initiative. Each QI team was instructed to provide a photograph (taken with a personal camera or cellphone) and a brief vignette to support the usual poster presentation. Teams could take a maximum of four photographs, but was only allowed to select one for presentation based on a team consensus. The instructions for this task was presented both in person and via email along with a PowerPoint template to ease submission, but the instructions did not offer any specific examples or suggestions of photographic images to ensure creativity of submission.

The storyboards with photovoice included were presented at the annual AHS and University of Alberta Medicine QI Collaborative Day on 13 October 2017 to over 300 attendees (figure 1). One week after the event, an email seeking feedback was sent to all 17 participating QI team leads. Twelve team leads responded and agreed to provide feedback. Informal brief (5 min) semistructured interviews with the team lead and A3 poster presenters were completed. The questions guiding this inquiry included: (1) what are your thoughts on completing the photo voice submission? (2) what were barriers and facilitators of the photovoice approach and A3 inclusion? (3) what feedback was obtained from the attendees of the QI day that viewed the A3 poster? The textual data collected during the interviews were captured verbatim on paper initially and all responses were then compiled into a single Microsoft word document. Our project lead (PM) independently completed a modified sentiment analysis11 12categorising all sentiments, totalling 72, as either positive or negative for each question.

Figure 1

This photovoice captures the patient experience along with the vignette, which shares program specifics. A viewer of this A3 storyboard stated—“this makes me smile, patients need this program”. Verbal permission was attained from the featured individual for publication of this image.

Results

The feedback obtained from 12 participating QI teams regarding the photovoice method were overall positive sentiments (61/72). Presenters perceived that this method allowed QI teams to artistically describe patients’ or healthcare providers’ experiences and perceptions. However, a concern consistently (10/12 QI team leads) mentioned was the struggle to determine a singular picture that captured the main QI message. A key barrier perceived were competing priorities of clinical duties and the additional task of taking photographs. Also, writing the vignette came easier for some teams compared with others. The absence of rigid rules improved completing this task and the provided template eased presentation.

The presenters’ perception of the anecdotal feedback received from QI day attendees who reviewed the storyboards indicated that the addition of the photographic image and vignette stimulated an empathic response, aided in explaining why the QI project was important and that the image provided a person-centred approach that the traditional A3 storyboards lacked.

Conclusion

A critical aspect of improvement storytelling, the person experience and perspective, has been omitted in the traditional A3 QI storyboard. The addition of lived experience through photovoice provides a more comprehensive overview of healthcare QI.

In our experience, the use of photovoice enhanced the presentation of QI data by eliciting an empathetic response from the viewer. This is comparable to the response prior research teams have received. Halvorsrud et al used photovoice to tell the story of ethnic minority people’s struggle with mental illness,8 Balbale et al enlightened the public on the perspectives of healthcare employees,9 and Kramer et al used photovoice to create a successful community health campaign.10 The use of photographic approaches in aforementioned projects allowed for greater engagement of participants and stakeholders with the identified problem, making it an invaluable addition to any QI project. Limitations of this initiative was that we did not complete a robust formal evaluation, indirect feedback was obtained from reviewers of the posters, recall bias from the QI team leads, and one member of our team independently reviewed the textual responses. We plan to continue with the photovoice addition to QI posters, with a focus on implementation and sustainability by strengthening the evaluation with real-time feedback cards placed next to the QI posters for reviewers to complete along with photovoice questionnaires to be completed by all the QI team members. To mitigate the barriers identified, we plan on developing photovoice guidelines, providing examples of photographs with the vignette from past projects and assigning one person within the QI team to lead this activity. We hope this initiative serves to inspire others to creatively include the person experience and to demonstrate how to bring healthcare QI storytelling to life.