Rebecca Kippen1, Belinda O'Sullivan2, Helen Hickson3, Michael Leach4, Glen Wallace5. 1. BBus, PhD, Associate Professor of Demography, School of Rural Health, Monash University, Vic. 2. BPhysio (Hons), MPH (Hons), GradDipAppEpi, PhD, Research Fellow, Rural Clinical School, University of Queensland, Qld. 3. BSocWork, PhD, Research Fellow, General Practice Supervisors Australia, Vic. 4. BPharm, GradCertSc(App Stat), MBiostat, CHIA, PhD, Senior Lecturer, School of Rural Health, Monash University, Vic. 5. MBA, GradCertMgmt, MAICD, Chief Executive Officer, General Practice Supervisors Australia, Vic.
Abstract
METHOD: A national cross-sectional online survey of Australian general practitioners was conducted in April and May 2020, with 572 respondents. RESULTS: The COVID-19 pandemic in Australia has resulted in major changes to general practice business models. Most practices have experienced increased workload and reduced income. DISCUSSION: Australian general practices have undertaken major innovation and realignment to respond to staff safety and patient care challenges during the COVID-19 pandemic. Increased administration, reduced billable time, managing staffing and pivoting to telehealth service provision have negatively affected practice viability. Major sources of information for general practice are primary care-specific, but many practices turn to colleagues for support and resources.
METHOD: A national cross-sectional online survey of Australian general practitioners was conducted in April and May 2020, with 572 respondents. RESULTS: The COVID-19 pandemic in Australia has resulted in major changes to general practice business models. Most practices have experienced increased workload and reduced income. DISCUSSION: Australian general practices have undertaken major innovation and realignment to respond to staff safety and patient care challenges during the COVID-19 pandemic. Increased administration, reduced billable time, managing staffing and pivoting to telehealth service provision have negatively affected practice viability. Major sources of information for general practice are primary care-specific, but many practices turn to colleagues for support and resources.
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