Carmen G Loiselle1, Samar Attieh2, Erin Cook3, Lucie Tardif4, Manon Allard5, Caroline Rousseau6, Doneal Thomas6, Paramita Saha-Chaudhuri7, Denis Talbot8. 1. (Senior and corresponding author), McGill University, Department of Oncology and Ingram School of Nursing, Montreal, QC; Segal Cancer Centre, Jewish General Hospital, Montreal, QC. 2. (Senior author), McGill University, Department of Medicine, Division of Experimental Medicine, Montreal, QC. 3. Segal Cancer Centre, Jewish General Hospital, Montreal, QC. 4. McGill University Health Centre, Cedars Cancer Centre, Montreal, QC. 5. Centre intégré universitaire de santé et de service sociaux de l'Ouest-de-l'île-de-Montréal, QC ; Centre hospitalier de St. Mary, Montreal, QC. 6. Rossy Cancer Network, Montreal, QC. 7. McGill University, Department of Epidemiology, Biostatistics & Occupational Health, Montreal QC. 8. Laval University, Department of Social and Preventive Medicine, Quebec City, QC.
Abstract
BACKGROUND AND OBJECTIVES: Growing evidence indicates that the nurse navigator-pivot (NN), is key to optimizing care processes and outcomes. However, large scale studies are needed to examine how patients exposed to NNs (as opposed to non-NN) differentially perceived their cancer care experiences. METHOD: Participants (N = 2,858) treated for cancer in the last six months at university-affiliated cancer centres in Montréal, Québec, completed the Ambulatory Oncology Patient Satisfaction Survey (AOPSS). RESULTS: Cancer care experiences and satisfaction were significantly higher in the NN group (n = 2,003) for all six care domains (Ds from 3.32 to 8.95) and all four nursing functions (Ds from 5.64 to 10.39) when compared to the non-NN group (n = 855). DISCUSSION: The NN role is significantly related to enhanced cancer care experiences and higher patient satisfaction. Future research should explore potential causal effects between NNs and care processes, as well as patient outcomes.
BACKGROUND AND OBJECTIVES: Growing evidence indicates that the nurse navigator-pivot (NN), is key to optimizing care processes and outcomes. However, large scale studies are needed to examine how patients exposed to NNs (as opposed to non-NN) differentially perceived their cancer care experiences. METHOD: Participants (N = 2,858) treated for cancer in the last six months at university-affiliated cancer centres in Montréal, Québec, completed the Ambulatory Oncology Patient Satisfaction Survey (AOPSS). RESULTS: Cancer care experiences and satisfaction were significantly higher in the NN group (n = 2,003) for all six care domains (Ds from 3.32 to 8.95) and all four nursing functions (Ds from 5.64 to 10.39) when compared to the non-NN group (n = 855). DISCUSSION: The NN role is significantly related to enhanced cancer care experiences and higher patient satisfaction. Future research should explore potential causal effects between NNs and care processes, as well as patient outcomes.