| Literature DB >> 33116559 |
Shelley L Craig1, Lauren B McInroy2, Andrew D Eaton3.
Abstract
INTRODUCTION: Competencies that integrate research findings and practice expertise are necessary to maintain comprehensive evidence-based practice for allied health professions, such as social work. The context of modern multidisciplinary healthcare, especially in acute or emergency settings, means that an individual clinician may only have a single session with a patient. Maximizing the benefit of single sessions requires advanced competence that extends beyond diagnostics and biomedical treatments to the impact of social systems on health outcomes; multi-level advocacy for reduction of existing health disparities and equity in access to health and mental health services; and "working knowledge" of non-pharmacological treatments.Entities:
Keywords: allied health; competence; education; group coding; practice-based research; simulation
Year: 2020 PMID: 33116559 PMCID: PMC7553653 DOI: 10.2147/JMDH.S266853
Source DB: PubMed Journal: J Multidiscip Healthc ISSN: 1178-2390
Figure 1Clinician group coding method.
Thematic Framework of Competencies in Single-Session Healthcare
| Phases | Competency | Codes (Skills and Tasks) | Sample Quotes from Group Coding Sessions |
|---|---|---|---|
| Joining | Preparation, introduction, and purpose of meeting | Know the case and details before meeting; physical set-up of room; health literacy; inclusion and language use; proximity and body language of individuals involved; observe family dynamics; acknowledge new situation, potential challenges; start with patient (engage youth; establish relationship; build rapport); encourage coming together for common goal | In terms of body language … we always talk about bringing in a chair and make sure you are at the patient’s level rather than standing over and talking over because it implies power over … in an ambulatory setting it’s very different |
| Setting the agenda | Explore understanding issues and purpose of meeting; clarify clinician’s role; explore patient(s) goals and reasons for being there; balance between agenda setting and observation; be aware of and address underlying tension | If we think methodically around the process, if there was some introduction describing [the clinician’s] role and then saying, “I want to set the agenda together to see what we are going to talk about today and I want to know what’s important to you so we can talk together.” | |
| Working | Refining and carrying out the agenda | Setting ground rules; keep focus on patient (in context); bridge expectation gap (patient expectations vs situational realities); conversation with a purpose (stay on track); help identify and redirect to common goal; time management vs ensuring patients return; rephrase/reframe; probe into underlying tensions and emotions | I say that all the time with families who present already to staff with a little tension and conflict. “We are not going to be speaking over each other. One person speaks at a time.” There is formalization of how the communication is going to occur, which you recognize based on some small details. |
| Addressing the context and dynamics | Appropriate approach for context; acknowledge power dynamics; cultural awareness; tune in to patient/family; acknowledge concerns; validate diagnosis as a family issue; recognize impact of diagnosis; focus on and reinforce strengths; identify expectations in healthcare; acknowledge clinician role in larger team | It’s important for the mother to know that … [the teen patient’s experience of] diabetes does not have to replicate … the grandmother’s diabetes. It is important to ask what does the disease mean to you? | |
| Providing education | Provide relevant information; enhance patient/family understanding; solicit and respond to patient concerns; support autonomy; generate plan | I am hearing about all this food business and diabetes, and there is also a piece around self autonomy and deciding what you want to do with your body and understanding the risks and benefits of whatever is being proposed. | |
| Ending | Planning and next steps | Summarize plan; provide resources; build towards positive outcome; ensure understanding | Encourage hope because I think they are very sad, grief stricken about this. Very monumental and that’s normal. There is also an opportunity to try and instill and promote some hope that lots of people do live with diabetes and a lot of people do not get complications. That educational piece. |
| Encouraging success | Provide direction; acknowledge family’s strengths; reinforce common goal (patient’s health); make issue seem manageable | She was acknowledging and validating, especially of the mom and the grandma and some of the stresses. The strengths she talked about what I mentioned before, they are two mothers and they both care for her and they want her to be healthy. The patient, not as much in my opinion. | |
| Ongoing | Use of self | Clinician self-awareness and self-reflexivity; stay present; critical thinking; implicate self; work collaboratively | With a lot of students that they live so much in their head thinking up what they have to accomplish in this situation that they miss what’s happening, the observation piece. |
| Scope of practice | Boundaries; degree (msw, msc); multiple theoretical perspectives; | People do need to push themselves in a healthcare environment. It’s not easy. You need to be on the ball. You only have a certain amount of time … just get in there and do what you need to do. |