OBJECTIVES: To evaluate the association between regional market factors and experience with patient-provider communication in primary care services of safety net hospitals. STUDY DESIGN: A retrospective cohort study with 933,407 patient experience survey respondents from 128 Veterans Health Administration (VHA) hospitals between fiscal years 2013 and 2016. METHODS: Patient responses on 5 patient-provider communication questions were used to evaluate quality of care. Six regional market factors were used to characterize veterans' health care insurance coverage and affluence. A logistic regression was used to examine changes in individual-level patient-provider communication experience when regional market factors increase or decrease the demand for VHA primary care services. RESULTS: Our findings supported our hypothesis that changes in regional market factors shift patient demand for VHA care and affect patient-provider communication measured by patient experience surveys. The adjusted odds ratio (AOR) of positive patient-provider communication was associated with a regional increase (first to third quartile) of employer-sponsored insurance (AOR, 1.028; 95% CI, 1.001-1.055) and a decrease (third to first quartile) in the veterans' unemployment rate (AOR, 0.966; 95% CI, 0.944-0.990). Higher primary care capacity (first to third quartile) was also associated with positive patient-provider communication (AOR, 1.050; 95% CI, 1.018-1.082). CONCLUSIONS: Findings from this study raise concerns that safety net hospitals could be unfairly penalized by value-based payment programs and Medicare Hospital Compare. Such policies and programs could improve resource allocation by accounting for regional market factors before acting on quality of care measures.
OBJECTIVES: To evaluate the association between regional market factors and experience with patient-provider communication in primary care services of safety net hospitals. STUDY DESIGN: A retrospective cohort study with 933,407 patient experience survey respondents from 128 Veterans Health Administration (VHA) hospitals between fiscal years 2013 and 2016. METHODS:Patient responses on 5 patient-provider communication questions were used to evaluate quality of care. Six regional market factors were used to characterize veterans' health care insurance coverage and affluence. A logistic regression was used to examine changes in individual-level patient-provider communication experience when regional market factors increase or decrease the demand for VHA primary care services. RESULTS: Our findings supported our hypothesis that changes in regional market factors shift patient demand for VHA care and affect patient-provider communication measured by patient experience surveys. The adjusted odds ratio (AOR) of positive patient-provider communication was associated with a regional increase (first to third quartile) of employer-sponsored insurance (AOR, 1.028; 95% CI, 1.001-1.055) and a decrease (third to first quartile) in the veterans' unemployment rate (AOR, 0.966; 95% CI, 0.944-0.990). Higher primary care capacity (first to third quartile) was also associated with positive patient-provider communication (AOR, 1.050; 95% CI, 1.018-1.082). CONCLUSIONS: Findings from this study raise concerns that safety net hospitals could be unfairly penalized by value-based payment programs and Medicare Hospital Compare. Such policies and programs could improve resource allocation by accounting for regional market factors before acting on quality of care measures.
Authors: Laura A Giordano; Marc N Elliott; Elizabeth Goldstein; William G Lehrman; Patrice A Spencer Journal: Med Care Res Rev Date: 2009-07-28 Impact factor: 3.929
Authors: Amresh D Hanchate; Austin B Frakt; Nancy R Kressin; Amal Trivedi; Amy Linsky; Hassen Abdulkerim; Kelly L Stolzmann; David C Mohr; Steven D Pizer Journal: Health Serv Res Date: 2018-07-31 Impact factor: 3.402
Authors: Edwin S Wong; Paul L Hebert; Susan E Hernandez; Adam Batten; Sophie Lo; Jaclyn M Lemon; Stephan D Fihn; Chuan-Fen Liu Journal: Med Care Date: 2014-02 Impact factor: 2.983