Phone follow-up after inguinal hernia repair.

BACKGROUND: Typically, in-person follow-up in clinic is utilized after outpatient inguinal hernia repair. Studies have shown that phone follow-up may be successfully used for the detection of postoperative hernia recurrences. However, no studies have evaluated the detection rates of other postoperative complications, such as emergency department visits and readmissions, with the utilization of phone follow-up after inguinal hernia repair. The objective of our study was to investigate the safety of a phone follow-up care pathway following elective, outpatient inguinal hernia repair.
METHODS: In this retrospective cohort study, adult patients who underwent elective, outpatient inguinal hernia repair between 2013 and 2019 at a large academic health system in the Midwest United States were identified from the electronic health record. Patients were categorized by type of postoperative follow-up: in-person or phone follow-up. Baseline demographics, operative, and postoperative data were compared between follow-up groups. Multivariable logistic regression was performed to investigate predictors of having any related emergency department (ED) visit/readmission/reoperation within 90 days.
RESULTS: We included 2009 patients who underwent elective inguinal hernia repair during the study period. 321 patients had in-person follow-up only, while 1,688 patients had phone follow-up. There was a higher rate of laparoscopic repair in the phone follow-up group (85.4% vs. 53.0% for in-person follow-up). There were no differences in rates of related 90-day ED visits, readmissions, and reoperations between the phone and in-person follow-up groups. On multivariable logistic regression, receipt of phone follow-up was not a predictor of having 90-day ED visits, readmissions, or reoperations (OR 1.30, 95% CI [0.83, 2.05]).
CONCLUSIONS: Patients who underwent phone follow-up had similarly low rates of adverse outcomes to those with in-person follow-up. Phone follow-up protocols may be implemented as an alternative for patients and provide a means to decrease healthcare utilization following inguinal hernia repair.

Inguinal hernia repair is one of the most commonly performed general surgery procedures, with over 20 million repairs done worldwide annually [1, 2]. In the USA, over 700,000 inguinal hernia repairs are done each year [1]. With improvements in technology and technique, the safety profile of inguinal hernia repair has improved substantially, with mortality rates dropping to 0.2% [3]. The most common postoperative complications include surgical site complications, hernia recurrence, and chronic pain. However, these rates remain low overall. The rate of wound complications and surgical site infections are slightly higher and vary between 1 and 7% [3]. Hernia recurrences have been published to be between 1 and 3.5%, while the incidence of chronic pain is roughly 10% [3-5]. Inguinal hernia repair is typically done in an elective, outpatient setting, with patients scheduled for routine postoperative follow-up in outpatient surgery clinical.

Due to the low rates of postoperative complications, as well as a relatively benign postoperative course, the utility of scheduled routine postoperative follow-up for all patients who undergo elective, outpatient inguinal hernia repair has been questioned. Unnecessary outpatient visits may pose a burden to both patients and providers. A recent study utilizing survey data demonstrated that nearly 70% of patients felt in-person postoperative follow-up was unnecessary after uncomplicated, outpatient inguinal hernia repair [6]. A potential solution to unnecessary clinic follow-up is the use of postoperative phone or telehealth follow-up. A prospective study of adult patients who underwent laparoscopic appendectomy or cholecystectomy found that phone follow-up was safe and effective and did not result in missed complications [7]. Dahlberg’s multicenter randomized controlled trial of Swedish adults found that patient-initiated phone follow-up after elective surgical procedures was safe and feasible [8]. A prospective study and randomized controlled trial of adults undergoing laparoscopic inguinal hernia repair in the Netherlands both demonstrated that phone follow-up was reliable for the detection of hernia recurrences but did not evaluate the utility of phone follow-up for detection of other postoperative complications [9, 10]. Overall, the data on detection of complications after inguinal hernia repair using phone follow-up remains limited.

The objective of this study was to investigate the safety of a standardized phone follow-up care pathway following elective, outpatient inguinal hernia repair. Safety was evaluated based on detection rates and predictors of related emergency department (ED) visits, readmissions, and reoperations within 90 days of surgery.

Methods

Data source

The Division of Minimally Invasive Surgery at the University of Wisconsin Hospital & Clinics prospectively maintains a patient database that includes all adult patients (age ≥ 18) who undergo elective, outpatient inguinal hernia surgery. Patients were identified from the electronic health record via elective inguinal hernia procedure codes. Individual patient data are then collected via chart review.

This study was approved by the University of Wisconsin Minimal Risk Institutional Review Board (IRB) (#2016–1156), and the need for informed consent was waived. We followed the Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) guidelines within the Enhancing the QUAlity and Transparency Of health Research (EQUATOR) network in the methodology and reporting of this study [11].

Study population

We included all adult patients (≥ 18 years of age) who underwent elective, outpatient inguinal hernia surgery at the University of Wisconsin Health System between 2013 and 2019. All patients were required to have at least 90 days of postoperative follow-up data. Patients who underwent concomitant incisional or ventral hernia repairs, emergency surgery, as well as those who were admitted to the hospital in the immediate postoperative period were excluded from the study cohort.

Follow-up type

Patients were categorized by type of postoperative follow-up: in-person follow-up only or phone follow-up. Those who received in-person follow-up were seen in clinic for a standard postoperative follow-up visit 1–2 weeks after surgery. Patients who underwent phone follow-up received a phone call a clinic nurse 1–2 weeks after surgery. The phone follow-up protocol is a documented phone encounter that utilizes a standardized question list, and is performed by a trained registered nurse. The question list is as a standardized template within our electronic health record system. The protocol includes questions about incision sites, pain control, diet, and bowel function (see Appendix A for full list of questions). If the nurse performing the phone call had any concerns, the patient would be scheduled to return to clinic for an in-person follow-up. All patients were given the option of returning to clinic for an in-person follow-up if they wished. Additionally, if a patient called the clinic outside of their scheduled phone follow-up time, the standardized question list of the phone follow-up protocol was administered. They would be scheduled to come to clinic for an in-person follow-up if there were any concerns from the nurse or advance practice provider administering the phone follow-up or if the patient requested an in-person follow-up.

Patients in the in-person follow-up group only had in-person follow-up with no phone follow-up. Patients in the phone follow-up group may have had both phone follow-up and in-person follow-up.

Study variables

Patients’ baseline characteristics, preoperative, operative, and postoperative data were collected. Baseline characteristics included were age (as a categorical variable: ≤ 45 years, 45–55 years, 55–65 years, and > 65 years), sex (male or female), race (white, Black, and other/unspecified) body mass index (BMI, as a categorical variable: < 25 kg/m2, 25–29.9 kg/m2, and ≥ 30 kg/m2), smoking history (former smoker, current smoker, and never smoker) and diagnosis with comorbidities, including coronary artery disease (CAD), chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), hyperlipidemia, hypertension, osteoarthritis, and type 2 diabetes mellitus (T2DM).

Preoperative data included the number of previous abdominal surgeries, history of a bladder sling, history of prostatic diseases in male patients (benign prostatic hyperplasia [BPH], prostatectomy, and transurethral resection of the prostate [TURP]), and preoperative medications (by medication category: blood thinners, steroids/immunosuppressants, anti-inflammatories, anti-platelets, narcotics, and medications for urinary retention).

Operative characteristics included surgical approach (open or laparoscopic), primary vs. recurrent operation, laterality (unilateral or bilateral repair), operative time, and postoperative length of stay in the post-anesthesia care unit (excluding all postoperative in-hospital admissions).

Postoperative information included complications within 30 days of discharge (straight catheterization, indwelling catheter use, wound infections, seromas, and urinary tract infections [UTI]) and related ED visits, readmissions, and reoperations within 90 days of surgery. Only hernia or surgery-related ED visits, readmissions, and reoperations were included.

Statistical analysis

Baseline demographics, preoperative, operative, and postoperative characteristics were compared between patients who had phone follow-up and those who had in-person follow-up only (no phone follow-up) using Pearson’s χ2 test for categorical variables and Student’s t test for continuous variables.

Bivariate logistic regression analysis was conducted comparing follow-up type and baseline, preoperative, and operative characteristics with having any related ED visit, readmission, or reoperation within 90 days as the outcome. Multivariable logistic regression was subsequently performed to investigate into the predictors of having any related ED visit/readmission/reoperation within 90 days. We included all significant variables on unadjusted and bivariate analyses. The variables included in the regression model were follow-up type, age (categorical: ≤ 45, 45–65, and > 65), sex, diagnosis with T2DM, laterality, primary vs. recurrent operation, and surgical approach (open vs. laparoscopic). Adjusted odds ratios (OR) with 95% confidence intervals (CI) of having any related ED visit, readmission, or reoperation within 90 days among those who had phone follow-up vs. those with in-person follow-up only were calculated in the multivariable logistic regression models. Statistical significance was defined at p < 0.05. All statistical analyses were performed using STATA SE 15.0.

Results

Of the 2175 patients who underwent elective, outpatient inguinal hernia repair at the University of Wisconsin between 2013 and 2019, 2009 patients had postoperative follow-up. We identified 321 patients (16.0%) who had in-person follow-up only and 1,688 patients (84.0%) who underwent phone follow-up (Fig. 1). Within the phone follow-up group, 1011 patients had phone follow-up only, while 677 patients had both phone follow-up and in-person follow-up.

Fig. 1

Study cohort creation: STROBE diagram

Baseline patient and preoperative characteristics

The mean age of our study cohort was 58.7 years, with a mean BMI of 26.8 kg/m2. 92.5% of the patients were male. Comparing baseline characteristics between patients who had phone follow-up versus those who had in-person follow-up, we found no differences in age, sex, and preoperative BMI (Table 1). There was a higher prevalence of Black patients in the in-person follow-up group versus the phone follow-up group (6.8% vs. 3.0%, p < 0.001). Patients who had in-person follow-up had a higher rate of T2DM (9.4% vs. 5.1%, p = 0.003), but no differences in rates of other examined comorbidities. We identified no differences in rates of previous abdominal surgeries, smoking status, prostatic disease, and preoperative home medications between the phone and in-person follow-up groups.

Table 1

Baseline patient demographics

Characteristics	Follow-up Type
	Phone (n = 1688)	In-person (n = 321)	p value
Age (years) (n, %)			0.455
≤ 45	454 (26.90)	74 (23.05)
(45, 55]	336 (19.91)	66 (20.56)
(55, 65]	470 (27.84)	100 (31.15
> 65	428 (25.36)	81 (25.23)
Sex (n, %)			0.357
Female	131 (7.71)	20 (6.23)
Male	1557 (92.29)	301 (93.77)
Race (n, %)			< 0.001
White	1583 (93.84)	280 (87.23)
Black	51 (3.02)	22 (6.85)
Other	53 (3.14)	19 (5.92)
BMI (kg/m2) (n, %)			0.514
≤ 25	587 (34.92)	120 (37.85)
(25, 30]	783 (46.58)	137 (43.22)
> 30	311 (18.50)	60 (18.93)
Previous abdominal surgery (n, %)			0.086
0	948 (56.29)	199 (62.19)
1	704 (41.81)	113 (35.31)
> 1	32 (1.90)	8 (2.50)
Preoperative comorbidities (n, %)
CAD	91 (5.39)	16 (4.98)	0.766
COPD	35 (2.07)	9 (2.80)	0.413
CHF	14 (0.83)	4 (1.25)	0.513
Hyperlipidemia	385 (22.81)	78 (24.30)	0.561
Hypertension	447 (26.48)	98 (30.53)	0.135
Osteoarthritis	62 (3.68)	10 (3.12)	0.620
T2DM	86 (5.09)	30 (9.35)	0.003
Bladder sling	5 (0.30)	1 (0.31)	0.999
Smoking (n, %)			0.884
None	1003 (59.42)	188 (58.57)
Former	506 (29.98)	96 (29.91)
Current	179 (10.60)	37 (11.53)
Prostatic diseases (male patients only) (n, %)
BPH	165 (10.61)	24 (7.97)	0.166
Prostatectomy	51 (3.28)	14 (4.65)	0.236
TURP	15 (0.96)	5 (1.66)	0.283
Preoperative home medications (n, %)
Anticoagulation	83 (4.92)	19 (5.92)	0.455
Steroid/immunosuppression	71 (4.21)	17 (5.30)	0.382
Anti-inflammatory	330 (19.55)	59 (18.38)	0.627
Antiplatelet	478 (28.33)	92 (28.66)	0.905
Narcotics	151 (8.95)	25 (7.79)	0.500
Urinary retention	124 (7.35)	21 (6.54)	0.610

Operative characteristics

There was a higher rate of laparoscopic hernia repair in the phone follow-up group and a higher rate of open repair in the in-person follow-up group (laparoscopic: 85.4% for phone follow-up vs. 53.0% for in-person follow-up; open: 14.6% in phone follow-up vs. 47.0% in in-person follow-up; p < 0.001) (Table 2). Patients who had phone follow-up were more likely to have a bilateral inguinal hernia repair (32.3% vs. 0.4%, p < 0.001), shorter OR time (67.3 min vs. 88.2 min, p < 0.001), and postoperative length of stay (437.6 min vs. 513.0 min, p < 0.001). There were no differences in rates of postoperative medication use.

Table 2

Operative characteristics

Characteristics	Follow-up		p value
	Phone (n = 1688)	In-person (n = 321)
Surgery type (n, %)			< 0.001
Open	244 (14.60)	147 (46.96)
Laparoscopic	1427 (85.40)	166 (53.04)
Bilateral (n, %)	545 (32.31)	65 (0.44)	< 0.001
Recurrent surgery (n, %)	131 (7.76)	27 (8.41)	0.691
Year of procedure (n, %)			< 0.001
2013	65 (3.85)	93 (28.97)
2014	157 (9.30)	41 (12.77)
2015	190 (11.26)	66 (20.56)
2016	398 (23.58)	24 (7.48)
2017	376 (22.27)	43 (13.40)
2018	386 (22.87)	43 (13.40)
2019	116 (6.87)	11 (3.43)
OR time (min) (mean, SD)	67.32 (40.52)	88.21 (84.64)	< 0.001
LOS (min) (mean, SD)	437.60 (237.31)	512.95 (350.93)	< 0.001
Postoperative home medications (n, %)
Anticoagulation	77 (4.56)	17 (5.30)	0.568
Steroid/immunosuppression	65 (3.86)	15 (4.69)	0.485
Anti-inflammatory	350 (20.73)	61 (19.12)	0.513
Antiplatelet	404 (23.93)	78 (24.30)	0.888
Narcotics	197 (11.67)	42 (13.08)	0.473
Urinary retention	133 (7.88)	19 (5.94)	0.229

Postoperative outcomes

There were no differences in rates of 30-day postoperative complications (straight catheterization, indwelling catheter use, wound infections, seromas, and UTIs) between the phone and in-person follow-up groups (Table 3).

Table 3

Postoperative complications

Characteristics	Follow-up		p value
	Phone (n = 1688)	In-person (n = 321)
Within 30 days of discharge (n,%)
Straight catheterization	46 (2.73)	6 (1.87)	0.376
Indwelling catheter	50 (2.97)	6 (1.87)	0.274
Wound infections	17 (1.01)	1 (0.31)	0.338
Seroma	117 (6.94)	29 (9.03)	0.185
Urinary tract infection	11 (0.65)	0 (0.00)	0.230
Related ED visit within 90 days of initial surgery (n, %)	133 (7.88)	16 (5.00)	0.072
Related readmission within 90 days of surgery (n, %)	56 (3.32)	14 (4.38)	0.345
Related reoperation within 90 days of surgery (n, %)	19 (1.13)	2 (0.37)	0.559

We found no differences in the rates of ED visits, related readmissions, and related reoperations between the phone and in-person follow-up groups (Table 3).

Predictors of 90-day postoperative outcomes

On bivariate analysis, we found that receipt of phone follow-up was not associated with having a related ED visit, readmission, or reoperation within 90 days of surgery (OR 1.2, 95% CI [0.8, 1.9], p = 0.365) (Table 4).

Table 4

Multivariable logisitic regression analysis for having any related ED visit/readmission/reoperation as the outcome

Characteristics	Bivariate OR (95% CI)	p value	Multivariable OR (95% CI)	p value
Follow-up type
In-person only	Ref.	–	Ref.	–
Phone	1.22 (0.79, 1.88)	0.365	1.30 (0.83, 2.05)	0.256
Age
≤ 45	Ref.	–	Ref.	–
45–65	0.86 (0.59, 1.25)	0.435	0.78 (0.53, 1.15)	0.211
>65	1.45 (0.99, 2.12)	0.058	1.31 (0.88, 1.95)	0.188
Sex
Female	Ref.	–	Ref.	–
Male	0.95 (0.54, 1.65)	0.848	0.97 (0.56, 1.71)	0.928
Type 2 diabetes mellitus	1.41 (0.81, 2.48)	0.227	1.19 (0.65, 2.20)	0.572
Laterality
Unilateral	Ref.	–	Ref.	–
Bilateral	1.12 (0.82, 1.54)	0.466	1.20 (0.85, 1.69)	0.308
Recurrent surgery	1.36 (0.83, 2.23)	0.217	1.31 (0.78, 2.18)	0.308
Surgery type
Open	Ref.	–	Ref.	–
Laparoscopic	0.72 (0.51, 1.01)	0.057	0.69 (0.46, 1.02)	0.065

On multivariable analysis, after adjusting for follow-up type, age, sex, diagnosis with T2DM, surgery type, laterality, and having a recurrent hernia, we found that receipt of phone follow-up was not associated with having an ED visit, readmission, or reoperation within 90 days of surgery (OR 1.3, 95% CI [0.8, 2.1], p = 0.256) (Table 4).

Discussion

Our findings suggest that not only is it feasible to implement a phone follow-up pathway after elective, outpatient inguinal hernia repair, but that this phone algorithm is safe and effective. The use of the phone follow-up algorithm after elective, outpatient inguinal hernia repair was not associated with increased rates of ED visits, readmissions, or reoperations due to under-detection of complications.

Using our standardized phone algorithm, we were able to safely and appropriately identify patients who needed to be seen in-person or required additional interventions. Similar findings were demonstrated in a retrospective cohort study of patients who underwent laparoscopic inguinal hernia repair by Eisenberg. They showed that use of a telephone follow-up 2–3 weeks after surgery was a safe and reasonable substitute for routine face-to-face clinic follow-up [12]. Likewise, another prospective study of patients undergoing laparoscopic inguinal hernia repair found that utilization of a telephone questionnaire in lieu of in-person follow-up was reliable, practical, and successful in the detection of postoperative hernia recurrences [9]. The use of phone follow-up has also been shown to be safe and effective for other general surgery procedures, as well as in the fields of orthopedic surgery, pediatric surgery, and gynecologic surgery [8, 13–16]. However, our study is the largest series of its kind evaluating the use of phone follow-up after inguinal hernia on a wide range of postoperative complications at 90 days after surgery. Therefore, given our findings along with those other published studies, it can be concluded that after elective, outpatient inguinal hernia repair, a standardized phone follow-up algorithm can be safely utilized. It should be noted that in our phone protocol, as well as in others, that all patients are triaged to be seen in person if there are any concerns noted on phone follow-up and all patients are always given the option to be seen in person, if that is their preference.

We were unable to directly evaluate patient satisfaction with our phone follow-up protocol, as at our institution, patient satisfaction surveys are only sent to those seen in clinic or admitted as inpatients. Further studies could be considered in order to gauge patient satisfaction with the phone follow-up protocol at our institution. Nevertheless, other studies evaluating phone follow-up pathways have demonstrated patient satisfaction with this follow-up modality. Eisenberg’s study of postoperative phone follow-up for laparoscopic inguinal hernia repair patients demonstrated that over 90% of patients were satisfied with a phone follow-up [12]. They speculate that one reason for patient satisfaction with phone follow-ups was due to the large geographic area served by the institution and potentially limiting unnecessarily patient travel. Interestingly, even patients who did not need to travel large distances also preferred phone follow-up over in-person follow-up. Similarly, McVay’s retrospectively cohort study of patients undergoing pediatric surgery procedures found that 90% of families who received phone follow-up were satisfied and preferred phone follow-up over in-person follow-up [17]. Higher patient satisfaction and preference for phone follow-up have also been demonstrated in patients undergoing emergent laparoscopic appendectomy or cholecystectomy [7]. With increased technological access and advances, it is likely that in the future, remote communications with patients, if acceptable and safe, may become preferable and possibly the norm. Furthermore, present circumstances with the COVID-19 pandemic has seen an increase in the utilization of both video and phone visits in lieu of in-person office visits and may offer a glimpse toward the future of healthcare.

In addition to being safe and effective, as well as a preferred modality for patients, a phone follow-up algorithm also has the potential to decrease healthcare utilization and costs for health systems. There currently exist no studies that evaluate the cost-effectiveness of phone follow-up pathways after inguinal hernia repair or other outpatient general surgery procedures, although other studies have studied the cost-effectiveness of other follow-up modalities. In a randomized controlled trial of patients undergoing any outpatient surgical procedure, the authors analyzed the cost-effectiveness of a smartphone-based application in place of in-person postoperative follow-up. They found that use of a mobile-based follow-up was cost-effective and resulted in overall healthcare savings [18]. Moreover, the utilizing of a phone follow-up potentially frees up more in-person clinic availability, thus improving the efficiency of clinics and health systems. Future studies investigating the cost-effectiveness of phone follow-up after inguinal hernia repair are indicated.

Our study has a few limitations. First, as previously discussed, we were unable to directly evaluate patient satisfaction with our phone follow-up protocol. Second, there may be loss to follow-up. Patients may have sought care for postoperative complications at institutions outside the University of Wisconsin health system. However, the likelihood of this is low, as our electronic health record is linked with the records of multiple health systems across Wisconsin.

Third, there may be selection bias given our exclusion of patients who required inpatient hospitalization after inguinal hernia repair, but it is likely that these are a different patient population than those who undergo elective, outpatient repair. Fourth, there were differences in baseline demographics and operative type between the phone follow-up and in-person follow-up groups. We attempted to adjust for these differences in the multivariable logistic regression model, but there may be unmeasured confounding. Fifth, we only followed patients for up to 90 days after surgery, so we did not specifically assess long-term complications like recurrences or chronic pain. Nevertheless, the focus of this manuscript was on the detection of short-term postoperative complications that required an ED visit, readmission, or reoperation with a phone follow-up protocol. Finally, our analysis was a single institution study. Despite this, our study is the largest series evaluating the safety of a phone follow-up pathway in inguinal hernia repair.

In conclusion, we found that we were able to safely evaluate patients with the use of phone follow-up. There were no differences in the rates of ED visits, readmissions, or reoperations in patients who underwent phone follow-up, implying that phone follow-up can appropriately detect postoperative complications. Phone follow-up protocols may be implemented as a means to decrease healthcare utilization and provide more flexible options for follow-up for patients following inguinal hernia repair.

Below is the link to the electronic supplementary material.

Supplementary file1 (DOCX 12 kb)