Ruth Gwernan-Jones1, Rebecca Abbott1, Ilianna Lourida1, Morwenna Rogers1, Colin Green2, Susan Ball3, Anthony Hemsley4, Debbie Cheeseman4, Linda Clare5, Darren A Moore6, Chrissey Hussey7, George Coxon8, David J Llewellyn9,10, Tina Naldrett7, Jo Thompson Coon1. 1. Evidence Synthesis Team, PenCLAHRC, University of Exeter Medical School, St Luke's Campus, University of Exeter, Exeter, UK. 2. Health Economics Group, University of Exeter Medical School, St Luke's Campus, University of Exeter, Exeter, UK. 3. Health Statistics Group, PenCLAHRC, College of Medicine and Health, University of Exeter Medical School, St Luke's Campus, University of Exeter, Exeter, UK. 4. Royal Devon and Exeter NHS Foundation Trust, Exeter, UK. 5. Centre for Research in Aging and Cognitive Health, University of Exeter Medical School, St Luke's Campus, University of Exeter, Exeter, UK. 6. Graduate School of Education, College of Social Sciences and International Studies, St Luke's Campus, University of Exeter, Exeter, UK. 7. Hospiscare, Exeter, UK. 8. Devon Care Kitemark, Exminster, Exeter, UK. 9. Mental Health Research Group, University of Exeter Medical School, St Luke's Campus, University of Exeter, Exeter, UK. 10. The Alan Turing Institute, London, UK.
Abstract
AIMS AND OBJECTIVES: To systematically review and synthesise qualitative data from studies exploring the experiences of hospital staff who care for people living with dementia (Plwd). BACKGROUND: In hospital, the number of Plwd continues to rise; however, their experiences of care remain problematic. Negative experiences of care are likely to contribute to poorer mental and physical health outcomes for Plwd while in hospital and after discharge. Experiences of the hospital staff who care for Plwd can also be poor or unrewarding. It is important to understand the experiences of staff in order to improve staff well-being and ultimately the experience of care for Plwd while in hospital. DESIGN: Systematic review and evidence synthesis of qualitative research. DATA SOURCES: We searched 16 electronic databases in March 2018 and completed forward and backward citation chasing. METHODS: Eligible studies explored the experiences of paid and unpaid staff providing care in hospital for Plwd. Study selection was undertaken independently by two reviewers, and quality appraisal was conducted. We prioritised included studies according to richness of text, methodological rigour and conceptual contribution. We adopted approaches of meta-ethnography to analyse study findings, creating a conceptual model to represent the line of argument. FINDINGS: Forty-five studies reported in 58 papers met the inclusion criteria, and of these, we prioritised 19 studies reported in 24 papers. The line of argument was that Institutions can improve staff experiences of care for Plwd by fostering person-centred care (PCC). PCC aligned with staff perceptions of 'good care'; however, staff often felt prevented from providing PCC because of care cultures that prioritised tasks, routines and physical health. Staff experienced conflict over the care they wanted to give versus the care they were able to give, and this caused moral distress. When staff were able to provide PCC, this increased experiences of job satisfaction and emotional well-being. CONCLUSIONS: Person-centred care not only has the potential to improve the experience of care for Plwd and their carers, but can also improve the experiences of hospital staff caring for Plwd. However, without institutional-level changes, hospital staff are often unable to provide PCC even when they have the experience and knowledge to do so. IMPLICATIONS FOR PRACTICE: Institutional-level areas for change include the following: training; performance indicators and ward cultures that prioritise psychological needs alongside physical needs; adequate staffing levels; inclusive approaches to carers; physical environments that promote familiarisation, social interaction and occupation; systems of documentation about individual needs of Plwd; and cultures of sharing knowledge across hierarchies.
AIMS AND OBJECTIVES: To systematically review and synthesise qualitative data from studies exploring the experiences of hospital staff who care for people living with dementia (Plwd). BACKGROUND: In hospital, the number of Plwd continues to rise; however, their experiences of care remain problematic. Negative experiences of care are likely to contribute to poorer mental and physical health outcomes for Plwd while in hospital and after discharge. Experiences of the hospital staff who care for Plwd can also be poor or unrewarding. It is important to understand the experiences of staff in order to improve staff well-being and ultimately the experience of care for Plwd while in hospital. DESIGN: Systematic review and evidence synthesis of qualitative research. DATA SOURCES: We searched 16 electronic databases in March 2018 and completed forward and backward citation chasing. METHODS: Eligible studies explored the experiences of paid and unpaid staff providing care in hospital for Plwd. Study selection was undertaken independently by two reviewers, and quality appraisal was conducted. We prioritised included studies according to richness of text, methodological rigour and conceptual contribution. We adopted approaches of meta-ethnography to analyse study findings, creating a conceptual model to represent the line of argument. FINDINGS: Forty-five studies reported in 58 papers met the inclusion criteria, and of these, we prioritised 19 studies reported in 24 papers. The line of argument was that Institutions can improve staff experiences of care for Plwd by fostering person-centred care (PCC). PCC aligned with staff perceptions of 'good care'; however, staff often felt prevented from providing PCC because of care cultures that prioritised tasks, routines and physical health. Staff experienced conflict over the care they wanted to give versus the care they were able to give, and this caused moral distress. When staff were able to provide PCC, this increased experiences of job satisfaction and emotional well-being. CONCLUSIONS: Person-centred care not only has the potential to improve the experience of care for Plwd and their carers, but can also improve the experiences of hospital staff caring for Plwd. However, without institutional-level changes, hospital staff are often unable to provide PCC even when they have the experience and knowledge to do so. IMPLICATIONS FOR PRACTICE: Institutional-level areas for change include the following: training; performance indicators and ward cultures that prioritise psychological needs alongside physical needs; adequate staffing levels; inclusive approaches to carers; physical environments that promote familiarisation, social interaction and occupation; systems of documentation about individual needs of Plwd; and cultures of sharing knowledge across hierarchies.
Authors: Rebecca A Abbott; Morwenna Rogers; Ilianna Lourida; Colin Green; Susan Ball; Anthony Hemsley; Debbie Cheeseman; Linda Clare; Darren Moore; Chrissey Hussey; George Coxon; David J Llewellyn; Tina Naldrett; Jo Thompson Coon Journal: Age Ageing Date: 2022-09-02 Impact factor: 12.782