Kira Garry1, Saul Blecker2, Harry Saag3, Adam Szerencsy4, Simon A Jones5, Paul Testa6, Stella K Kang7. 1. Department of Population Health, NYU School of Medicine, New York, New York; Center for Healthcare Innovation and Delivery Science, NYU School of Medicine, New York, New York. 2. Department of Population Health, NYU School of Medicine, New York, New York; Center for Healthcare Innovation and Delivery Science, NYU School of Medicine, New York, New York; Department of Medicine, NYU School of Medicine, New York, New York. 3. Department of Population Health, NYU School of Medicine, New York, New York; Center for Healthcare Innovation and Delivery Science, NYU School of Medicine, New York, New York; CEO, Roster Health, New York, New York. 4. Department of Population Health, NYU School of Medicine, New York, New York; Medical Center Information Technology, NYU Langone Health, New York, New York. 5. Department of Population Health, NYU School of Medicine, New York, New York; Center for Healthcare Innovation and Delivery Science, NYU School of Medicine, New York, New York; Director of Population Health Analytics, Methods Analytics, London, UK. 6. Chief Medical Information Officer, NYU Grossman School of Medicine, Medical Center Information Technology, NYU Langone Health, New York, New York. 7. Department of Population Health, NYU School of Medicine, New York, New York; Center for Healthcare Innovation and Delivery Science, NYU School of Medicine, New York, New York. Electronic address: stella.kang@nyulangone.org.
Abstract
OBJECTIVE: Patients increasingly access radiology results through digital portals. We compared patient satisfaction and understanding of radiology results when received through an electronic patient portal versus direct communication from providers. METHODS: Patients were invited to participate in an online survey within 7 days of undergoing a radiology examination. Participants received one of two survey versions, based on whether or not they viewed results in the patient portal. The associations between method of result notification and satisfaction with notification timing and self-reported understanding of results were evaluated using χ2 tests and logistic regression. RESULTS: Of 1,005 survey respondents, 87.8% (882 of 1,005) reported having received their imaging test results, with 486 (48.4%) first being notified through the patient portal and 396 (39.4%) via direct provider communication. Patients reported high levels of satisfaction with timing regardless of whether they first received the results through the patient portal or through direct provider communication (88.8%-89.9%). Patients who first received their results through the patient portal reported a lesser degree of perceived understanding than those who first received their results through direct provider communication (26.7% versus 47.8%; P < .001). Patients were less likely to report clear understanding for advanced imaging (CT or MRI) than ultrasound or x-rays (29.3% versus 40.3% versus 38.2%, respectively; P = .02). Patient characteristics showed no association with understanding in multivariable analysis. CONCLUSION: As online portal release of radiology results to patients becomes commonplace, efforts may be warranted to improve patient experience when first receiving their radiology results online.
OBJECTIVE:Patients increasingly access radiology results through digital portals. We compared patient satisfaction and understanding of radiology results when received through an electronic patient portal versus direct communication from providers. METHODS:Patients were invited to participate in an online survey within 7 days of undergoing a radiology examination. Participants received one of two survey versions, based on whether or not they viewed results in the patient portal. The associations between method of result notification and satisfaction with notification timing and self-reported understanding of results were evaluated using χ2 tests and logistic regression. RESULTS: Of 1,005 survey respondents, 87.8% (882 of 1,005) reported having received their imaging test results, with 486 (48.4%) first being notified through the patient portal and 396 (39.4%) via direct provider communication. Patients reported high levels of satisfaction with timing regardless of whether they first received the results through the patient portal or through direct provider communication (88.8%-89.9%). Patients who first received their results through the patient portal reported a lesser degree of perceived understanding than those who first received their results through direct provider communication (26.7% versus 47.8%; P < .001). Patients were less likely to report clear understanding for advanced imaging (CT or MRI) than ultrasound or x-rays (29.3% versus 40.3% versus 38.2%, respectively; P = .02). Patient characteristics showed no association with understanding in multivariable analysis. CONCLUSION: As online portal release of radiology results to patients becomes commonplace, efforts may be warranted to improve patient experience when first receiving their radiology results online.
Authors: Mohammad Alarifi; Timothy Patrick; Abdulrahman Jabour; Min Wu; Jake Luo Journal: Int J Environ Res Public Health Date: 2020-05-22 Impact factor: 3.390