Muhammad Lakhmir Khan1, Misbah Ghous2, Imran Amjad3, Munazza Nouman1, Irum Yaqoob2. 1. Tehsil Hadquarters Hospital, Hajira Azad Kashmir, Pakistan. 2. Riphah International University, Islamabad, Pakistan. 3. Riphah College of Rehabilitation Sciences, Riphah International University Islamabad.
Abstract
OBJECTIVE: To determine the patients' satisfaction level regarding physical therapy services at districtlevel hospitals. METHODS: The cross-sectional study was conducted at tertiary hospitals of Poonch district in Azad Jammu and Kashmir from January to June 2018, and comprised patients of either gender aged 15-70 years receiving physical therapy treatment. A semi-structured questionnaire was used to collect data regarding patients' satisfaction from physiotherapy services.. The demographics were recorded and standardized assessment tools used included Short-Form Patient Satisfaction Questionnaire and Medrisk instrument for measuring patient satisfaction. Data was analysed using SPSS 22. RESULTS: Of the 392 subjects, 209(53%) were males and 183(47%) were females, with an overall mean age of 39.7±12.6 years. The response regarding satisfaction was positive in 376(95.85%) cases and negative in 16(4.15%) cases (p<0.05). CONCLUSION: There was a high level of satisfaction regarding physiotherapy services in the studied area.
OBJECTIVE: To determine the patients' satisfaction level regarding physical therapy services at districtlevel hospitals. METHODS: The cross-sectional study was conducted at tertiary hospitals of Poonch district in Azad Jammu and Kashmir from January to June 2018, and comprised patients of either gender aged 15-70 years receiving physical therapy treatment. A semi-structured questionnaire was used to collect data regarding patients' satisfaction from physiotherapy services.. The demographics were recorded and standardized assessment tools used included Short-Form Patient Satisfaction Questionnaire and Medrisk instrument for measuring patient satisfaction. Data was analysed using SPSS 22. RESULTS: Of the 392 subjects, 209(53%) were males and 183(47%) were females, with an overall mean age of 39.7±12.6 years. The response regarding satisfaction was positive in 376(95.85%) cases and negative in 16(4.15%) cases (p<0.05). CONCLUSION: There was a high level of satisfaction regarding physiotherapy services in the studied area.
Entities:
Keywords:
Level of satisfaction, Physical therapy services, Patients.