Catharina M van Leersum1, Albine Moser2,3, Ben van Steenkiste2, Marion Reinartz4, Esther Stoffers5, Judith R L M Wolf6, Trudy van der Weijden2. 1. Department of Family Medicine, CAPHRI School for Public Health and Primary Care, Maastricht University Medical Centre, P.O. Box 616, 6200 MD, Maastricht, The Netherlands. karin.vanleersum@maastrichtuniversity.nl. 2. Department of Family Medicine, CAPHRI School for Public Health and Primary Care, Maastricht University Medical Centre, P.O. Box 616, 6200 MD, Maastricht, The Netherlands. 3. Research Centre for Autonomy and Participation of Persons with a Chronic Illness, Zuyd University of Applied Sciences, P.O. Box 550, 6400 AN, Heerlen, The Netherlands. 4. Zorgbelang inclusief, P.O. Box 5310, 6802 EH, Arnhem, The Netherlands. 5. Burgerkracht Limburg, P.O. Box 5185, 6130 PD, Sittard, The Netherlands. 6. Impuls - Netherlands Center for Social Care Research, Radboud Institute for Health Sciences, Radboud University Medical Center, P.O. Box 9101, 6500 HB, 117, Nijmegen, The Netherlands.
Abstract
BACKGROUND: During the process of decision-making for long-term care, clients are often dependent on informal support and available information about quality ratings of care services. However, clients do not take ratings into account when considering preferred care, and need assistance to understand their preferences. A tool to elicit preferences for long-term care could be beneficial. Therefore, the aim of this qualitative descriptive study is to understand the user requirements and develop a web-based preference elicitation tool for clients in need of long-term care. METHODS: We applied a user-centred design in which end-users influence the development of the tool. The included end-users were clients, relatives, and healthcare professionals. Data collection took place between November 2017 and March 2018 by means of meetings with the development team consisting of four users, walkthrough interviews with 21 individual users, video-audio recordings, field notes, and observations during the use of the tool. Data were collected during three phases of iteration: Look and feel, Navigation, and Content. A deductive and inductive content analysis approach was used for data analysis. RESULTS: The layout was considered accessible and easy during the Look and feel phase, and users asked for neutral images. Users found navigation easy, and expressed the need for concise and shorter text blocks. Users reached consensus about the categories of preferences, wished to adjust the content with propositions about well-being, and discussed linguistic difficulties. CONCLUSION: By incorporating the requirements of end-users, the user-centred design proved to be useful in progressing from the prototype to the finalized tool 'What matters to me'. This tool may assist the elicitation of client's preferences in their search for long-term care.
BACKGROUND: During the process of decision-making for long-term care, clients are often dependent on informal support and available information about quality ratings of care services. However, clients do not take ratings into account when considering preferred care, and need assistance to understand their preferences. A tool to elicit preferences for long-term care could be beneficial. Therefore, the aim of this qualitative descriptive study is to understand the user requirements and develop a web-based preference elicitation tool for clients in need of long-term care. METHODS: We applied a user-centred design in which end-users influence the development of the tool. The included end-users were clients, relatives, and healthcare professionals. Data collection took place between November 2017 and March 2018 by means of meetings with the development team consisting of four users, walkthrough interviews with 21 individual users, video-audio recordings, field notes, and observations during the use of the tool. Data were collected during three phases of iteration: Look and feel, Navigation, and Content. A deductive and inductive content analysis approach was used for data analysis. RESULTS: The layout was considered accessible and easy during the Look and feel phase, and users asked for neutral images. Users found navigation easy, and expressed the need for concise and shorter text blocks. Users reached consensus about the categories of preferences, wished to adjust the content with propositions about well-being, and discussed linguistic difficulties. CONCLUSION: By incorporating the requirements of end-users, the user-centred design proved to be useful in progressing from the prototype to the finalized tool 'What matters to me'. This tool may assist the elicitation of client's preferences in their search for long-term care.
Entities:
Keywords:
Decision support techniques; Long-term care; Patient preferences; Preference elicitation; User requirements; User-Centred design
Authors: Eva W Verkerk; Ester A Rake; Didi D M Braat; Willianne L D M Nelen; Johanna W M Aarts; Jan A M Kremer Journal: Health Expect Date: 2022-02-26 Impact factor: 3.318
Authors: Catharina M van Leersum; Albine Moser; Ben van Steenkiste; Judith R L M Wolf; Trudy van der Weijden Journal: Health Soc Care Community Date: 2021-07-12