Using computer simulation to model the expansion needs of the ambulatory emergency care unit at Derriford Hospital.

Ambulatory emergency care (AEC) units can treat a wide variety of patients referred from the emergency department (ED) and acute general practitioners, helping to ease ED pressures and reduce unnecessary hospital admissions. We developed a simulation model to assess the potential benefits of expanding the size and opening times of the AEC unit at Derriford Hospital in Plymouth, both separately and in combination. The model predicted that an expanded size of AEC unit could help to improve the effectiveness of the unit, but not as much as extending the opening hours of the unit, which was predicted to result in a significant impact on the number of patients that can be seen and treated in the AEC unit. The hospital used the evidence generated by the model to support a business to case to extend opening hours of the AEC unit, and open the AEC unit at the weekend. © Royal College of Physicians 2020. All rights reserved.