How can patient-held lists of medication enhance patient safety? A mixed-methods study with a focus on user experience.

BACKGROUND: Patients often carry medication lists to mitigate information loss across healthcare settings. We aimed to identify mechanisms by which these lists could be used to support safety, key supporting features, and barriers and facilitators to their use.
METHODS: We used a mixed-methods design comprising two focus groups with patients and carers, 16 semistructured interviews with healthcare professionals, 60 semistructured interviews with people carrying medication lists, a quantitative features analysis of tools available for patients to record their medicines and usability testing of four tools. Findings were triangulated using thematic analysis. Distributed cognition for teamwork models were used as sensitising concepts.
RESULTS: We identified a wide range of mechanisms through which carrying medication lists can improve medication safety. These included improving the accuracy of medicines reconciliation, allowing identification of potential drug interactions, facilitating communication about medicines, acting as an aide-mémoire to patients during appointments, allowing patients to check their medicines for errors and reminding patients to take and reorder their medicines. Different tools for recording medicines met different needs. Of 103 tools examined, none met the core needs of all users. A key barrier to use was lack of awareness by patients and carers that healthcare information systems can be fragmented, a key facilitator was encouragement from healthcare professionals.
CONCLUSION: Our findings suggest that patients and healthcare professionals perceive patient-held medication lists to have a wide variety of benefits. Interventions are needed to raise awareness of the potential role of these lists in enhancing patient safety. Such interventions should empower patients and carers to identify a method that suits them best from a range of options and avoid a 'one size fits all' approach. © Author(s) (or their employer(s)) 2020. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.

Background

Poor information transfer across healthcare settings has been identified as a major cause of medication errors.1 2 Studies suggest that in the hospital setting, prescribing errors are most common at admission,3 largely due to challenges of medication reconciliation.4 5 Problems are also common following transfer from hospital into the community6 7 and when attending outpatient appointments.8 A survey completed by 113 London general practitioners (GP) to identify priorities for improving medication safety in primary care suggested addressing incomplete medication reconciliation as the highest priority.9

Supporting patient (and carer) involvement with their medication is a potential approach to improving information transfer across care settings. Studies have shown that patients who feel in control, empowered and confident have better outcomes.10 Supporting greater patient involvement is a fundamental component of ‘person-centred care’.11 Fylan et al 12 13 also identified patient and carer involvement in medicines management after hospital discharge as an important form of resilience. It is therefore important to consider how to optimise patient and carer involvement in transferring medication-related information across care settings. In England, medication prescribed by a patient’s GP is generally listed on their electronic summary care record, which can increasingly be accessed by other healthcare professionals. Some aspects may also be viewable by patients. However, these records do not include over-the-counter or some specialist medication, are sometimes inaccurate and may have limited functionality. Some patients who take medication use various types of medication lists. These may be paper, electronic or a combination of both. Such lists have been included as part of a medication reconciliation toolkit.14 Previous research15–26 has suggested that many patients bring some form of medication list with them to hospital. In these studies, barriers to successfully using such lists included confusion over who was responsible for updating it, lack of understanding as to its purpose, practicalities such as whether it fits into a pocket and lack of space to record potentially important details such as patient preferences for administration. A suggested facilitator was patient-held medication lists being perceived to meet a clear need for potential users.

While such research has identified some barriers and facilitators to use of patient-held medication lists, there has been no formal study of these, the key features of such lists or their role in preventing medication errors. Our aims were therefore to identify how patient-held medication lists are used to support patient safety, key features that support this and barriers and facilitators to their use.

Methods

Study design and participants

We conducted a mixed-methods descriptive study, with the full protocol published elsewhere.27 We included patients, carers and healthcare professionals from the Greater London area. Patients were eligible to participate if they had had at least one long-term condition for at least a year, and took at least one prescribed medication.

Definition of patient-held medication list

We defined a patient-held medication list as any tool that allowed a list of current medications to be edited and carried by patients, regardless of whether or not other functionalities were also available. We included both paper and electronic tools, including printed repeat medication lists, structured paper medication records, medication diaries, apps and websites that could be accessed on a smartphone. We excluded supplies of patients’ own drugs, drug-specific tools such as warfarin booklets and patient portals allowing read-only access to healthcare professionals’ records.

Theoretical framework

Communication about medication involves information processing across people, places, tools and artefacts. Distributed cognition is a theoretical framework specifically designed to understand these kinds of sociotechnical systems (see online supplementary appendix 1).28 It uses cognitive framing, based on information processing concepts, to explore interactions that are distributed across members of a social group, across internal and external structures and over time. Distributed cognition for teamwork (DiCoT) is a framework that facilitates application of distributed cognition in practice.29 30 It helps consider different information flows within the system (information flow model), how they are influenced by people (social model) and tools and artefacts (artefact model), how information is processed over physical spaces (physical model) and how it evolves over time (evolutionary model). We used these DiCoT models to inform the development of our topic guides and in our analysis.

Qualitative exploration of the context of patient-held medication lists

First, we conducted two focus groups. Twenty adult patients/adult carers of adults or children were purposively sampled to include patients and carers, and both users and non-users of patient-held medication lists, to represent a range of genders, ages, ethnicities and localities. Potential participants were asked to complete a screening tool to confirm eligibility and enable purposive sampling. This asked if they carried any form of medication list with them at any time, either on paper or on their smartphone. Participants were recruited from hospitals, patient and carer groups, charities and social media networks. In parallel, we conducted 16 semistructured interviews with healthcare professionals. We used purposive sampling with the aim of creating a maximum variation sample with respect to profession, gender, age, ethnicity, locality and previous experience with patient-held medication lists. We interviewed two GPs, two hospital doctors, two community pharmacists, two hospital pharmacists, two practice nurses, two hospital nurses, two dentists and two opticians. Participants were recruited from healthcare organisations in Greater London, using the authors’ personal and professional networks as well as local clinical commissioning groups. Topic guides for focus groups and interviews are included in online supplementary appendix 2; all were digitally recorded and professionally transcribed.

Next, we conducted semistructured interviews with 60 people who carried medication lists, including both adults and adult carers of children. We sampled digital and paper-based users, and basic and more extensive users. ‘Basic users’ were those keeping a list of current regular medications; ‘extensive users’ were those also recording previous medications, short-term courses of medication, allergies, side effects and/or other information. We used posters, social media and direct approaches in clinical waiting areas to recruit participants. We interviewed participants using a topic guide (see online supplementary appendix 2), took field notes and photographed medication lists with participants’ consent.

Quantitative features analysis of existing tools

We collated a list of desired features based on our empirical data, relevant literature and discussion with key stakeholders. We obtained a list of tools available in the UK for recording medication using a systematic search on the Apple App Store, Google Play, Google, Pinterest, websites of patient charities, plus those already known to the research team or identified from our data. The first 45 apps appearing in searches on Apple and Google Play platforms were assessed and those that met our definition of a patient-held medication list included. All paper tools and all tools identified from other sources were also included.

We evaluated usability of four of the tools in more detail: the paper tool and the digital tool that were most frequently reported by our study participants, and the first app to appear on each of the Google Play and Apple App Store. Seven testers (four members of the public taking medicines for long-term conditions, a retired health visitor, an academic pharmacist and a pharmacy student; four female and three male) carried out three usability tasks on each of the four tools. These tasks involved (1) inputting seven medicines, (2) editing medicines, and (3) adding notes about ineffective medicines. No specific training was provided to reflect typical use. Testers were given assistance where needed; any such assistance was documented.

Data analysis

Transcripts, interview notes and photographs were analysed using NVivo to support coding and analysis. DiCoT models were used as sensitising concepts to explore the data, in which their application was used to inspire insights appropriate to the data rather than being used as a rigid coding framework.31 The first author, a qualitative researcher with over 20 years’ experience, used a combination of deductive analysis using DiCoT models where relevant, and inductive analysis to add emerging themes. A sample of 20% of all data were analysed by other researchers on the team, one of whom had extensive experience with DiCoT. As a further reliability check, five lay partners received training in basic qualitative analysis and the DiCoT framework, and then independently coded a sample of interviews, focus groups and photographs, an approach used previously.32 Analysis between coders was broadly similar. Any discrepancies were resolved through discussion.

We conducted a descriptive quantitative summary of the tools identified and mapped these against the list of key features. All findings were then triangulated with a focus on patient safety, the features needed to support this, and barriers and facilitators to use of patient-held medication lists.

Results

The two focus groups with patients/carers were approximately 90 min duration. In total, 16 participants took part (4 male; 12 female); these comprised seven patients, six carers and three with both roles. Eleven carried medication lists and five did not. Four further patients and carers were recruited but unable to attend on the day. The interviews with 16 healthcare professionals (7 male; 9 female) were approximately 30 min duration. We then conducted 15 interviews with each of the following: basic paper users, extensive paper users, basic digital users and extensive digital users. Their mean age was 53 years (range 18–89). Theoretical saturation was reached.

In total, we assessed 103 tools (57 apps, 42 paper-based tools and 4 websites; online supplementary appendix 3).

Participants’ views of the purpose and value of medication lists in enhancing medicines safety

A wide range of mechanisms were identified through which patient-held medication lists addressed gaps and improved patient safety (table 1).

Table 1

Potential mechanisms through which patient-held medication lists may enhance safety

Mechanism for addressing gap to enhance medication safety	Examples from data	Supporting field notes/quotations
Creating the ‘glue’ between disjointed healthcare systems	Patient-held medication lists filling the gap between different healthcare information technology systems that do not communicate.	‘She first did it for the dentist but then found the hospital did not have her records so she used it there as well. The opticians also ask about her medicines so now she uses it there too. She has also used it in her GP’s surgery.’ (LU 58; field notes)
Enhancing situation awareness	Patient-held medication lists allowing prescribers to identify medicines that may interact with those they are about to prescribe.Patient-held medication lists allowing more accurate and complete medicines reconciliation when patients are admitted to hospital.Patient-held medication lists allowing adverse drug reactions to be identified.	‘Other standout moments have been when she has been prescribed something new and been able to say “hang on I am on this as well. Is it ok to be on them together?”’ (LU 52; field notes)
Checking for errors	Patients using medication lists to check that the medicines they are given at the pharmacy are correct.	‘He has seen … the local pharmacist. He used the list for himself to check that what he was receiving was what was on the record.’ (LU 41; field notes)
Ease of communication	Patients using medication lists to communicate the medicines they are on more easily, especially when in pain, tired or when English is not their first language.	‘We have a lot of patients that don’t speak English very well … and it’s very, very hard for them to communicate, … to convey what they’re taking and so they need support and for them to carry information like that.’ (Optician 2; quote)
Patient empowerment	Patient-held medication lists allowing patients to feel in control of their health and their medication.	‘He is the sort of person that likes to be well informed and make good decisions. He likes having his own local records as it gives a view of how you are.’ (LU 51; field notes)
Aide-mémoire during appointments	Medication lists helping patients remember what they are on when talking to healthcare professionals.	‘A standout moment when her medication list has been particularly helpful was when she was nervous about the appointment and so she knew she would forget. She had her phone in her hand ready as she knew they would ask.’ (LU 52; field notes)
Reminder to take	Medication lists reminding patients what to take when.Patients can also use an alarm system with some apps.	‘Her medicines are arranged in times of administration so she can check off the list as she pops out her tablets. It is a reminder to her of what to take.’ (LU 50; field notes)
Reminder to reorder	Medication lists helping patients to keep track of when they need to reorder medicines.	‘She can never remember when she needs to get her prescription renewed. She uses her notepad app to remind her to put the date on her calendar. That way she knows when it was last issued, when she needs to order her repeats and when she needs blood tests.’ (LU 53; field notes)

GP, general practitioner; LU, medication list user.

For many participants who carried medication lists and many healthcare professional participants, an important purpose of these was to fill in gaps in information flow between different people to enable an accurate and complete record of medicines to be produced.

To make sure that I give them accurate answers and not partial answers. (Focus group 1 participant)

Participants also had different views on what constituted a complete, accurate list. For example, there were a range of views on whether over-the-counter medicines should be included and who should be responsible for updating the list.

Personally think it should be the clinicians or the medical staff purely because I think if you’re asking the patient to change it then let’s supposing accidentally they change it to the wrong, you know, their perception of something may be slightly different. (GP1)

It’s no good saying a healthcare professional because they could be under the administrations of more than one healthcare professional. Each doctor, nurse or pharmacist that you are dealing with may well only have a partial set of information about you. You’re the only person who’s got every bit of information. (Focus group 1 participant)

I think it might be a joint thing so… having the entries and going through it with the patient, so maybe the GP probably would be important to assist as well but also patient centred I think is important. (GP2)

It became clear that patient-held medication lists may be needed for information transfer in emergency situations when the patient may not be able to provide the information themselves or where their carer may not be present, and for communication in non-emergency settings. Some healthcare professionals and participants who carried medication lists were of the view that these worked best when accompanied by a verbal conversation.

It’s good as well to be able to talk through that information. It’s a good way to start the conversation, start building that therapeutic relationship. (Hospital pharmacist 1)

Uses unrelated to information flow described by both those who carried medication lists and healthcare professionals included enabling patient empowerment, assisting with taking and reordering medicines, monitoring healthcare conditions and tracking whether or not medicines were proving effective. These were described by some who carried medication lists as the main reasons for doing so.

It became apparent that different types of medication lists were suitable for different ways of enhancing safety. Some participants reported using more than one type of list for different reasons, such as one for generating reminders to take their medicines and another for emergency access to medicine lists, or one for quick reference in appointments and another to help track their condition over time.

Design of tools for recording medicines

Having established the roles that medication lists were reported to play in patient safety, we now discuss the features of such lists that optimise safety, the extent to which current tools meet these, and the usability of some of available tools.

Content needed to enhance safety

Interview data suggested that incorporation of key content (see online supplementary appendix 4) could enhance the role of patient-held medication lists in enhancing patient safety. However, there was some disconnect between the information needs of the majority of healthcare professional participants and the information being kept by most participants who carried medication lists. The majority of healthcare professional participants wanted information about drug names, doses, indications and medicine-related allergies, although some reported that they did not necessarily need all this information. The vast majority of those keeping medication lists recorded the generic name and dose of the medicines that they were taking and allergies if they had any. However, far fewer included indication. On questioning, the majority reported they would be happy to do so but had not thought it necessary as they believed that healthcare professionals would know the purpose of the medicines they were taking.

In addition to this key content, we also identified different features that were important to different users depending on personal preferences and on how they were using the tools to support medication safety. Some used standard tools, whereas others created their own. Participants reported advantages of having a standardised tool to include it becoming part of the established healthcare professionals’ workflow, and recognition by all in an emergency. Disadvantages were that patients and carers may not then be able to customise it for their own needs and that standardised tools may result in a document that is healthcare professional rather than patient led.

If there was a specific tool or a booklet a bit like pregnant women have their own notes that they carry around, it’s just part of the culture of being pregnant or I think when children are little they have the Red Book [parent-held child health record]. (Hospital doctor 1)

I would have thought people’s differing lifestyles as such, it would be very … you have less chance of success if you tried to make just one single format. (Focus group 1 participant)

Our study suggests that more patients are currently using paper rather than digital medication lists. The vast majority of those carrying lists who we recruited from clinics used paper-based tools; we needed to use a targeted social media recruitment strategy to recruit most of our digital users. In addition, some digital users also used paper tools. Only one healthcare professional participant reported a patient using a digital medication list during a consultation. However, those using digital lists were of the view that digital tools had several advantages over paper. Some had begun using paper and then moved to digital. The advantages most commonly cited were availability (as a smartphone would always be with the user), sustainability (as paper could become worn and ripped) and ease of updating.

Most people have phones on them now don’t they? I do think that’s a good idea because that could be updated as well so it’s always correct. (Focus group 2 participant)

Conversely, several advantages of paper over digital were cited including flexibility, accessibility and that many of the most vulnerable patients may not possess or be comfortable with smartphone technology.

A wide range of paper tools were used. The tool most commonly reported was the repeat (refill) prescription list issued by the patient’s GP. Hospital communications were also commonly reported; these included clinic letters, discharge summaries and copies of outpatient prescriptions. Other paper tools included My Medication Passport,17 a Parkinson’s treatment card, allergy plan, labels from multicompartment compliance aids, a Medic Alert card and a medication administration record chart adapted by a parent from a document produced by a care agency. A large number of patients/parents had created their own paper-based medication lists. These varied greatly, including a list of medicines on a self-adhesive note, a printed list and an entire notebook dedicated to recording medication. A range of features were seen in such tools, including organisation of medicines into different lists and colour coding. Some of those carrying medication lists reported building complexity or moving from a healthcare professional generated tool to their own more tailored list over time.

A range of digital tools were also used. The tool most commonly used was the iPhone ‘Health app’ which is standard on current iPhones. However, interview data suggested that its potential use for recording medicines was not obvious from the app’s front page, which was more geared to use as a fitness tracker. Some participants scanned paper medication lists and kept these on their smartphone. Others created their own digital medication lists using generic features such as smartphone notepad and calendar apps. Others had created a contact called ‘medicines’ in their contacts list, and then listed their medicines here. Some of these self-created digital lists had medicines organised into different categories; none had colour coding.

Mapping of currently available tools against desirable features for enhancing safety

Figures 1–3 show the mapping of tools for recording medicines against the features identified as being important for enhancing safety (see online supplementary appendix 4). Six digital tools (10%) had a drop-down list of medicines to choose from as well as a free-text option for entering names of medication. No tool had all core features. One digital tool, the Medisafe Pill reminder and medication tracker, had 10 of 11 of the core features but was not customisable. Paper tools were more customisable and more likely to have fields for allergies and indication. All paper tools could be easily shared with others, while just under half of digital tools had the functionality to share the medication list without handing over the phone. All paper-based tools could be accessed in an emergency without a password whereas only two digital tools had this feature. The majority of digital tools had a reminder to take medicines and some also had a reminder feature to order medicines. No paper-based tools had these features.

Percentage of electronic and paper tools with core features.

Percentage of electronic and paper tools with features that may be required by some users.

Maximum number of medicines that could be recorded in paper tools.

Usability of tools

Table 2 shows the time taken to complete the usability tasks on each tool.

Table 2

Time to complete usability tasks on the tools

Tool	Mean number of minutes taken for seven testers who complete all three tasks (range)
My Medication Passport (paper based)	11 (6–13)
iPhone Health app (medication component is free text)	15 (5–27)
MedTracker (only available on Apple platform)	27 (11–34)
Mobile Health record (tested on Android platform)	29 (10–60)

Usability testing supported the findings that tools were specific to their purpose and mechanism for enhancing safety, that paper was generally preferred to digital and that customisability was an important feature. While several apps whose core purpose was to remind patients to take their medicines also allowed a list of medicines to be produced, not all users felt such lists easily showed all relevant information. Five of the seven users preferred the paper-based tool. However, one stated that she preferred digital tools and completed the tasks on the iPhone Health app quicker than on My Medication Passport. Several testers said that they preferred the iPhone Health app to the other apps as it was simply a free-text box and the experience using continuous typing was more similar to that of paper, rather than having to move between fields. Testers expressed frustration with the MedTracker and Mobile Health apps, perceiving that they would not allow them to insert the information they wanted in the way they wanted, and that they forced them to input information that was not relevant. Three testers did not complete the task involving noting medicines that were ineffective on these apps, saying they could not see how to do it, or not in a way that would be helpful. In contrast, one of the testers stated that the Mobile Health app was their preferred app as it made it clear what information was needed and how to input it.

Both testers with a pharmacy background completed the usability testing quicker than the other testers. Several testers were of the view that a drop-down menu for drug names would be helpful.

Barriers

With the extensive range of tools available and the reported value of these in enhancing safety, we now describe barriers to their use. The main barriers were patients not recognising that healthcare systems were not necessarily connected and that carrying a medication list would be useful, healthcare professionals believing they already had an accurate list and lack of accessibility to the information in an emergency. Barriers identified by smaller numbers of participants were concerns over privacy, carrying something bulky and the challenge of remembering to take their medication lists with them.

Patients assume that we actually have access to their medical record, their default is that we just know and we have everything the GP has. (Community pharmacist 2)

Triggers and facilitators

Triggers to recognising the value and purpose of patient-held medication lists and starting to use them included the complexity of medicines and being encouraged to do so by healthcare professionals, family or friends. For example, being involved in this study was a trigger for some focus group participants not carrying medication lists to start doing so in the future.

I always assumed the hospitals would know so I think I’ll have to get a repeat prescription and just keep that on me. (Focus group 2 participant 1)

Maybe I should have something about it, I don’t know. Yes, it’s [this study] made me think twice about it, I must say. (Focus group 2 participant 2)

For some carrying lists of medication, the trigger to start doing so had become less important over time. For example, their condition may have stabilised with fewer changes to medicines, and less questioning about medicines at appointments. Or they may have become familiar with their medicines and therefore less reliant on their list as an aide-mémoire or communication tool. One participant said that over time the purpose of his list had changed from use for regular appointments to being carried around in case of emergency.

Discussion

Our study has identified many mechanisms by which using and carrying patient-held medication lists enhanced patient safety. Such lists were reported to have facilitated and changed the way in which information about medicines was transferred between tools, patients and professionals in different settings.

However, we found a key barrier to use was patients and carers being unaware of the purpose and value of doing so. This was based on the assumption that different healthcare information technology systems communicated with each other. Others carried lists but did not use them in consultations. Facilitators to patients carrying medication lists were identifying a gap in their medication safety and/or being encouraged to do so by healthcare professionals, family or friends. These findings build on those of previous research that has identified that patients need to have a clear purpose for carrying medication lists.18 Our study has further identified that patients may not identify this, as they lack knowledge of the level of connection between healthcare systems. Grundy et al 33 identified that some medication-related apps, including some we included in our study, share data with third parties. However, privacy was not identified as a major concern for our study participants and none of the apps identified by Grundy et al 33 as sharing data were among those used by our study participants.

While we identified a range of key features that help enhance safety, there was no ‘one size fits all’ solution. We found great diversity in the tools available for recording medicines and the way in which they were used. None of the available tools met the core needs of all users. While our findings suggest some users would like a standardised tool, many others wanted more flexibility. This is in line with previous research that found My Medication Passport users wanted more space to add information that was relevant to them, for example, to record side effects.18 In agreement with Narayan et al,21 we found paper solutions to be more popular than digital, although some did prefer digital. Our finding that smartphone ownership can be a barrier is supported by Santo et al,34 who found that 39% of 556 potential participants could not take part in a study of a medication reminder app, as they did not own a suitable smartphone.

Implications for practice and policy

Our findings suggest that increasing patient and carer awareness of the purpose and value of carrying medication lists would increase medication safety. Findings also suggest that healthcare professionals should not recommend any one particular tool but be aware of several examples of tools they can suggest to patients and carers, and be able to discuss features that may be helpful. While some participants identified advantages of using digital over a paper-based tool, our findings suggest the majority of those carrying medication lists prefer paper-based tools. Healthcare professionals should encourage the use of patient-held medication lists in consultations to facilitate conversations about medicines. Many people who carried information about their medicines only produced these in consultations when they were specifically asked about their medicines.

Tools should be modified to meet all core user requirements identified. Many electronic tools lacked fields for allergies and indication and were not customisable. The majority of electronic tools also had a limit to the number of medicines that could be entered. Relatively few paper or electronic tools had a field for medicine formulation; few had a free-text box to add more information about the user.

Strengths and limitations

This is the first in-depth study of a wide range of tools for recording medicines, including paper and digital versions. We considered contextual factors relating to the use of such tools, such as their value in enhancing patient safety as well as the tools themselves. Other strengths are our relatively large and varied sample, our mixed-methods methodology and patient and public involvement in data analysis.

A potential limitation is that we interviewed more females than males who carried medication lists. While we had intended the numbers to be equal and used several strategies to increase the number of male participants, we were not able to recruit as many male users. This suggests that more females carry medication lists than males and may therefore reflect current practice rather than being a limitation. The study was limited to one geographical area in the UK at one point in time. Furthermore, our findings suggest the range of tools available is constantly evolving, with three of the digital tools studied no longer available 3 months later. However, a large number of the digital tools evaluated were available internationally and the main findings are likely to be relevant across settings.

Conclusion

Our findings suggest that patient-held medication lists can contribute to the reduction of medication-related risk, particularly in situations of transitions of care and emergency situations. Interventions are needed to raise awareness of the role of patient-held medication lists in enhancing patient safety. Such interventions should empower patients and carers to identify a method that suits them best from a range of options, and avoid a ‘one size fits all’ approach.