M J Zamora Muñoz1, M Priego Valladares1, C J van-der Hofstadt Román2, S Tirado González3, I Portilla-Tamarit4, J Rodríguez-Marín5. 1. Unidad de Medicina Paliativa, Hospital General Universitario de Alicante, Alicante, España; Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Alicante, España. 2. Unidad de Psicología Hospitalaria, Hospital General Universitario de Alicante, Alicante, España; Departamento de Psicología de la Salud, Universidad Miguel Hernández, Elche, Alicante, España; Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Alicante, España. Electronic address: cjvander@umh.es. 3. Departamento de Psicología de la Salud, Universidad Miguel Hernández, Elche, Alicante, España; Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Alicante, España. 4. Departamento de Psicología de la Salud, Universidad de Alicante, Alicante, España; Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Alicante, España. 5. Instituto de Investigación Sanitaria y Biomédica de Alicante (ISABIAL), Alicante, España.
Abstract
OBJECTIVES: To determine the satisfaction of relatives of deceased patients with the care received in a palliative care unit (PCU) and compare it with cases in which a team with specific psychological care were not involved. MATERIAL AND METHODS: An anonymous survey (n=202) was administered to the relatives (response rate, 42.1%), which evaluated 9 issues related to the process of dying and the overall assessment of the care. RESULTS: The overall satisfaction was high (mean score of 9.22); the score for the full team was 9.40, while that of the team without the psychologist was 8.40 (P=.005). The items that scored highest were "team availability", "information received" and "assistance for facing the disease", followed by "pain control", "peaceful death", "assistance for patient-family communication", "grief support" and "quality of life". CONCLUSIONS: Based on the relatives' assessment, the hospital PCU teams help increase the quality of care at the end of life.
OBJECTIVES: To determine the satisfaction of relatives of deceased patients with the care received in a palliative care unit (PCU) and compare it with cases in which a team with specific psychological care were not involved. MATERIAL AND METHODS: An anonymous survey (n=202) was administered to the relatives (response rate, 42.1%), which evaluated 9 issues related to the process of dying and the overall assessment of the care. RESULTS: The overall satisfaction was high (mean score of 9.22); the score for the full team was 9.40, while that of the team without the psychologist was 8.40 (P=.005). The items that scored highest were "team availability", "information received" and "assistance for facing the disease", followed by "pain control", "peaceful death", "assistance for patient-family communication", "grief support" and "quality of life". CONCLUSIONS: Based on the relatives' assessment, the hospital PCU teams help increase the quality of care at the end of life.
Keywords:
Acute palliative care unit; Cuidados paliativos; End of life; Familiares; Final de vida; Palliative care; Relatives; Satisfacción; Satisfaction; Unidad de cuidados paliativos de agudos
Authors: Nazaret Martínez-Heredia; Andrés Soriano Díaz; Ana Amaro Agudo; Gracia González-Gijón Journal: Int J Environ Res Public Health Date: 2021-06-21 Impact factor: 3.390