Guylaine Lefebvre1, Liisa Honey2, Kristen Hines3, Annette Keough4, Charmaine Roye5, Steven Bellemare1, Tino D Piscione1, Andrew Falconer6, Lynne Shepherd2, Susan Thorne2, Gordon Wallace4, Lisa A Calder7. 1. Practice Improvement, Canadian Medical Protective Association, Ottawa, ON. 2. Department of Obstetrics & Gynecology, Queensway Carleton Hospital, Ottawa, ON. 3. Medical Care Analytics, Canadian Medical Protective Association, Ottawa, ON. 4. Safe Medical Care, Canadian Medical Protective Association, Ottawa, ON. 5. Systems Strategy and Engagement, Canadian Medical Protective Association, Ottawa, ON. 6. (Former) Chief of Staff, Queensway Carleton Hospital, Ottawa, ON. 7. Medical Care Analytics, Canadian Medical Protective Association, Ottawa, ON; Clinical Epidemiology Program, Ottawa Hospital Research Institute, Ottawa, ON. Electronic address: research@cmpa.org.
Abstract
OBJECTIVE: This study implemented a quality improvement program based on knowledge of medico-legal risk in obstetrics and sought to evaluate the impact of this program on workplace culture. METHODS: The study conducted needs assessments with front-line providers working in the obstetrical unit of the Queensway Carleton Hospital, an urban community hospital in Ottawa, Ontario, and included the safety, communication, operational reliability, and engagement (SCORE) survey. The study investigators delivered training in quality improvement science and co-developed three projects that were based on their alignment with local needs and aggregate medico-legal risk data: an organized team response to the need for an immediate cesarean section, a protocol for managing patients who present at term with pre-labour rupture of membranes, and regular morning team briefings. Outcome measures were determined for each project from a quality improvement indicator framework, and coaching was provided to project leads. Participants completed the SCORE survey and a program effectiveness tool after the intervention. RESULTS: The majority of participants (75.2% of 153 pre-intervention and 63.1% of 157 post-intervention participants) completed the SCORE surveys. Post-intervention improvements were found in teamwork, learning environment, and safety climate, whereas levels of provider burnout remained high. Program effectiveness was highly rated, and most projects showed qualitative improvements. CONCLUSION: This study showed positive workplace culture change associated with the quality improvement intervention. Lessons learned from the implementation of this program can inform future quality improvement initiatives.
OBJECTIVE: This study implemented a quality improvement program based on knowledge of medico-legal risk in obstetrics and sought to evaluate the impact of this program on workplace culture. METHODS: The study conducted needs assessments with front-line providers working in the obstetrical unit of the Queensway Carleton Hospital, an urban community hospital in Ottawa, Ontario, and included the safety, communication, operational reliability, and engagement (SCORE) survey. The study investigators delivered training in quality improvement science and co-developed three projects that were based on their alignment with local needs and aggregate medico-legal risk data: an organized team response to the need for an immediate cesarean section, a protocol for managing patients who present at term with pre-labour rupture of membranes, and regular morning team briefings. Outcome measures were determined for each project from a quality improvement indicator framework, and coaching was provided to project leads. Participants completed the SCORE survey and a program effectiveness tool after the intervention. RESULTS: The majority of participants (75.2% of 153 pre-intervention and 63.1% of 157 post-intervention participants) completed the SCORE surveys. Post-intervention improvements were found in teamwork, learning environment, and safety climate, whereas levels of provider burnout remained high. Program effectiveness was highly rated, and most projects showed qualitative improvements. CONCLUSION: This study showed positive workplace culture change associated with the quality improvement intervention. Lessons learned from the implementation of this program can inform future quality improvement initiatives.
Authors: Sonia Lippke; Christina Derksen; Franziska Maria Keller; Lukas Kötting; Martina Schmiedhofer; Annalena Welp Journal: Int J Environ Res Public Health Date: 2021-03-05 Impact factor: 3.390