Hyoung Eun Chang1, Mi Youn Park2, Haena Jang3, Shinae Ahn4, Hyo-Jeong Yoon5. 1. College of Nursing, Konyang University, Daejeon 35365, South Korea. 2. College of Nursing, Korea University, Seoul 02841, South Korea. Electronic address: joung022@korea.ac.kr. 3. Department of Nursing, College of Medicine, Inje University, Busan 47392, South Korea. 4. College of Nursing & The Research Institute of Nursing Science, Seoul National University, Seoul 03080, South Korea. 5. College of Nursing, Seoul National University, Seoul 03080, South Korea.
Abstract
BACKGROUND: In order to improve organizational culture and job outcomes, it is important to characterize and better understand the relationship between aggression and verbal abuse among nurses. PURPOSE: To examine the relationships among demands at work, aggression, and verbal abuse among nurses. METHODS: A cross-sectional study was conducted using survey data from three tertiary hospitals located in South Korea. Sixteen nursing units were selected and 378 nurses' data were used as the final sample. The relationships were examined by multiple linear or logistic regression analyses. FINDINGS: More than 70% of the nurses had experienced at least 1 type of verbal abuse. Higher physical aggression and hostility were significantly related to greater verbal abuse experience. CONCLUSION: To prevent the vicious cycle of victims becoming perpetrators, it is necessary to develop and implement concrete strategies to manage verbal abuse and aggression among nurse colleagues.
BACKGROUND: In order to improve organizational culture and job outcomes, it is important to characterize and better understand the relationship between aggression and verbal abuse among nurses. PURPOSE: To examine the relationships among demands at work, aggression, and verbal abuse among nurses. METHODS: A cross-sectional study was conducted using survey data from three tertiary hospitals located in South Korea. Sixteen nursing units were selected and 378 nurses' data were used as the final sample. The relationships were examined by multiple linear or logistic regression analyses. FINDINGS: More than 70% of the nurses had experienced at least 1 type of verbal abuse. Higher physical aggression and hostility were significantly related to greater verbal abuse experience. CONCLUSION: To prevent the vicious cycle of victims becoming perpetrators, it is necessary to develop and implement concrete strategies to manage verbal abuse and aggression among nurse colleagues.
Authors: María Del Carmen Pérez-Fuentes; María Del Mar Molero Jurado; África Martos Martínez; María Del Mar Simón Márquez; Nieves Fátima Oropesa Ruiz; José Jesús Gázquez Linares Journal: BMJ Open Date: 2020-03-08 Impact factor: 2.692