Jennifer Fenna1, Kathy Watkins2, Micheal Guirguis3. 1. , BScPharm, MHS, is with Pharmacy Services, Alberta Health Services, Edmonton, Alberta. 2. , PhD, RN, is with the Centre for Nursing Studies, Eastern Regional Health Authority, St John's, Newfoundland and Labrador; and the Faculty of Health Disciplines, Athabasca University, Edmonton, Alberta. 3. , BScPharm, PhD, is with Pharmacy Services, Kaye Edmonton Clinic, Alberta Health Services, Edmonton, Alberta.