Dorthe S Nielsen1,2,3, Karen M Korsholm3, Ida Mottelson1, Morten Sodemann1,3. 1. 1 Center for Global Health, University of Southern Denmark, Odense, Denmark. 2. 2 Health Sciences Research Centre, University College Lillebaelt, Odense, Denmark. 3. 3 Migrant Health Clinic, Odense University Hospital, Odense, Denmark.
Abstract
INTRODUCTION: Studies have shown that health care professionals lack cultural knowledge and cultural competences in the care of patients with a minority background. The aim of this study was to explore whether a cultural teaching program, the so-called ethnic patient coordinator program, had an impact on health professionals' self-perceived clinical competences in the encounter with the minority patient. METHODOLOGY: The study was designed as a qualitative study using participant observation and semistructured interviews with a practice-led research approach. In total, 30 health professionals participated in the program. RESULTS/DISCUSSION: The coordinators described that they had learned to focus systematically on reducing language barriers and to overcome prejudices. Their new competences not only had a direct influence on patient-related practical skills but also affected the practice culture and their colleagues' approach to vulnerable patients with a minority background. Conclusion/Implication: The presence of an ethnic patient coordinator team may give rise to a more migrant-friendly and culturally competent hospital.
INTRODUCTION: Studies have shown that health care professionals lack cultural knowledge and cultural competences in the care of patients with a minority background. The aim of this study was to explore whether a cultural teaching program, the so-called ethnic patient coordinator program, had an impact on health professionals' self-perceived clinical competences in the encounter with the minority patient. METHODOLOGY: The study was designed as a qualitative study using participant observation and semistructured interviews with a practice-led research approach. In total, 30 health professionals participated in the program. RESULTS/DISCUSSION: The coordinators described that they had learned to focus systematically on reducing language barriers and to overcome prejudices. Their new competences not only had a direct influence on patient-related practical skills but also affected the practice culture and their colleagues' approach to vulnerable patients with a minority background. Conclusion/Implication: The presence of an ethnic patient coordinator team may give rise to a more migrant-friendly and culturally competent hospital.
Entities:
Keywords:
cultural competences; culture; inequality; qualitative; research methods; teaching program
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