| Literature DB >> 30577859 |
Paula Louise Bush1, Pierre Pluye2, Christine Loignon3, Vera Granikov2, Michael T Wright4, Carol Repchinsky5, Jeannie Haggerty2, Gillian Bartlett2, Sharon Parry6, Jean-François Pelletier7, Ann C Macaulay8.
Abstract
BACKGROUND: Organizational Participatory Research (OPR) seeks organizational learning and/or practice improvement. Previous systematic literature reviews described some OPR processes and outcomes, but the link between these processes and outcomes is unknown. We sought to identify and sequence the key processes of OPR taking place with and within healthcare organizations and the main outcomes to which they contribute, and to define ideal-types of OPR.Entities:
Keywords: Healthcare organization; Mixed studies review; Organizational change; Organizational participatory research; Participatory research; Practice change; Qualitative synthesis
Mesh:
Year: 2018 PMID: 30577859 PMCID: PMC6421946 DOI: 10.1186/s12913-018-3775-5
Source DB: PubMed Journal: BMC Health Serv Res ISSN: 1472-6963 Impact factor: 2.655
Four ideal types of OPR
| The Four Ideal Types of OPR: 1, 1 + 2, 1 + 3, and 1 + 4 | |
|---|---|
| 1. OPR processes contribute to achieving intended outcomes (basic OPR) | 2. …and ‘random sparks’ |
| Successful OPR focuses on a vested interest of organization stakeholders, be it an interpersonal or organizational one. Through ongoing discussion and critical reflection, a Working Group of academic and organization stakeholders reach consensus over time, regarding this focus, together with all other research-related decisions. Working Groups are often multidisciplinary and may include stakeholders from one or multiple organizations with a common interest. Arguments may occur throughout the process, but a structured and supportive environment helps to work through them. Likewise, valuing input, acknowledging and celebrating contributions and outputs, positive attitude, and fostering motivation, teamwork and trust are important for achieving a shared vision for the OPR and reaching objective(s). | Throughout an OPR endeavour, Working Group members learn from one another in myriad ways (e.g., research knowledge and skills, organization or professional constraints, professional knowledge and skills, service users’ and other professionals’ experiences) and some take their learning forward and, for example, enrol in graduate studies or use their new talents in other contexts. Organization stakeholders develop a stronger awareness of contextual issues and concerns in their workplace, gaps in their own professional knowledge and skills, and experience changes in their attitudes toward one another and their practice. Communication, team work, and staff morale improve, and staff turnover decreases. Further, professionals experience increased clinical confidence, empowerment, and job satisfaction. All stakeholders’ perspective of collaboration evolves and the OPR partnership and stakeholder relationships come to be viewed as valuable outcomes, and this, even when stakeholders’ relationships are characterised by tension and mistrust at the outset. |
| 3. …and the replication of intended outcomes | |
| Processes used in the OPR become new practices that are maintained. For instance, communication means, such as log books and monthly meetings, are taken up by the whole organization and become regular practice. Additionally, practice changes resulting from the OPR (e.g., interventions, education packages for service users, professional continuing education activities) may be taken up by the whole organization and beyond, to a whole health care services territory or country. | |
| 4. … and the initiation of new activities or new OPR | |
| Ultimately, additional priorities are identified leading to spin off projects or additional OPR. Sometimes, other organizations aware of the OPR, request OPR facilitation help from the academic stakeholders to address a practice change need in their own milieu. | |
OPR summaries illustrating each of the four ideal-types of OPR and their combination
| Illustration of OPR ideal type 1: Basic OPR |
| This 10-month project sought to examine the process of change when developing a preparation programme for patients awaiting Total Knee Replacement (TKR) Surgery in an outer London acute NHS hospital. The researcher initiated and facilitated the project which involved ‘back office’ activities of organisation and encouragement. A Project Management Group (PMG) was established consisting of orthopaedic consultants, nursing staff, physiotherapists, occupational therapists, managers and service, users who were patients who had had Total Knee Replacement surgery at the project site, and the university researcher who was a nurse practitioner within the organisation. Nine monthly PMG meetings held between January and October, with the aims of planning and reviewing the action cycles related to the development of the Knee Clinic and information booklet, and reflection on the progress of the project, including the change process. The researcher took notes during PMG meetings which were distributed to PMG members for checking and correction. |
| Illustration of OPR ideal type 2: Sparks |
| In 1989 a three-year study began in a substance abuse inpatient unit in a large university teaching hospital in the UK, to generate a description of the substance abuse inpatient program, define and prioritize target areas for change, implement and evaluate change efforts, and provide an opportunity for staff participation and input into the change process. The nurse, medical, and unit directors, and other key staff members (e.g., admitting nurse) formed the team bringing nursing, medical, and psychosocial staff members’ perspectives to meetings. Other staff members volunteered to form various subcommittees that developed and implemented changes (e.g., revision of criteria and procedures for monitoring patient progress in treatment, provision of written policies addressing major issues). All action followed a developmental process in which committees circulated drafts for staff feedback, thereby insuring that staff members were informed and invited to participate in all change efforts. The unit director’s role was that of facilitator, providing encouragement, process monitoring, and feedback. The director relied heavily on group facilitation skills to achieve consensus among staff members. However, this consensus seeking did not occur overnight and actually involved several months of discussions. Through the group process, opinions were voiced resulting in all staff members supporting clinically sound changes that were consistent with the unit goals and philosophy. Changes were assessed by surveys and results were provided to the inservice staff to plan and implement adjustments and, then, re-assess. Administrators’ support was readily forthcoming by including some in the action research process and by keeping others informed through the distribution of survey forms and committee and evaluation reports. |
| Illustration of OPR ideal type 3: Replication |
| The aim of this study was to embed the theoretical tenets of the Canadian Model of Occupational Performance and its structures in a way that was appropriate to, and would be used by, all staff within an integrated health and social care setting. Initially enthusiasts were called upon to work in the localities and join a short-term steering group. This small group of self-selecting members of the service and the university lecturer, soon grew to include representatives from all geographical areas and services within the trust ( |
| Illustration of OPR Ideal-Type 4: Initiation |
| When this project began, although the local staff were helpful, they did not envision how the study would be useful and they went along with the initial steps of data collection and analysis passively. One of the major tasks in data analysis was the regrouping of individual diagnoses into manageable categories. Through repeated discussions, among groups composed of Guatemalan and Tulane physicians and epidemiologists, consensus was achieved in developing clinically and conceptually meaningful diagnostic groups. After data processing had been completed, a series of two meetings were held in Guatemala for interpretation of the information generated. The Tulane staff had prepared charts and graphs of the results on a large drawing pad. When staff saw the graphs and tables, the level of enthusiasm rose markedly. They began to participate actively in data interpretation, better understand what Tulane staff were doing, what the results would look like, and how the study could be helpful to them in operating the clinical or preventive sectors of their facility. Interpretations of the data were developed primarily by the three hospital staff physicians through group discussions. They frequently argued about the results, but usually they eventually achieved group consensus regarding their interpretations. By creating a structured and supportive environment for data interpretation, the study reduced their fear. As they became more familiar with the charts and graphs, they began to look at data as a basis for decision making. Within several months of the completion of the data analysis, the findings were being used to identify areas of research and to improve health education and outreach programs. Thus, this project provided a learning experience that afforded an opportunity to become familiar with how data can be useful. The second educational outcome of the joint study was the emergence of a stronger awareness of public health problems. During the data interpretation activities, the physicians moved from a classical medical orientation of the individual as the unit of analysis to examining disease patterns in the population. The physicians also began to move from an exclusively curative orientation to disease to a more preventive one. |
| Illustration of a Combination of the Four Ideal-Types |
| The purpose of this part of the project was to improve patient information before and at admission for trans-urethral resection and to explore the effect of the changes in the information practices as perceived by the patients. The highly supportive head-nurse selected nine enthusiastic nurses judged to have the necessary professional background and interest to work on the project. Two work-groups were formed, each group a mix of experience and expertise. The nurses identified the problem to be solved and were active participants in the process of change as equal partners with the researcher who had the role of facilitator who used a non-threatening, supportive, and accepting mentoring style and gave credit, guided and advised throughout. The researcher was responsible for the agenda and the minutes from project meetings. All met frequently to collectively discuss the work of each group. They developed a welcome brochure the use of which for all patients admitted to the ward is now regular practice, and other brochures that are sent patients when they receive their date for admission, also now regular practice. Indeed, admission of patients by one nurse each day is now a well-established practice with benefits for all patients, not only the trans-urethral resection -patients. Additionally, guidelines were necessary to ensure that all patients got a certain amount of information at discharge. To evaluate the changes, given no adequate instrument was found, the researchers worked with the nurses to develop an instrument, reaching consensus on topic, readability (literacy level), relevance, and ease of use for the patient. Guidelines for administering the data-collection were established and nurse was designated to do this. The hospital financed a course in SPSS for this nurse, who then was able to participate in developing codebooks and to carry out data-entry. |
Fig. 1The OPR model – Iterative processes and outcomes of OPR