Rebecca Craig-Schapiro1, Sandra R DiBrito2, Heidi N Overton3, James P Taylor4, Ryan B Fransman5, Elliott R Haut6, Bethany C Sacks7. 1. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: Rcraigs1@jhmi.edu. 2. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: dibrito@jhmi.edu. 3. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: hoverto1@jhmi.edu. 4. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: jtayl151@jhmi.edu. 5. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: rfransm1@jhmi.edu. 6. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: ehaut1@jhmi.edu. 7. Department of Surgery, Johns Hopkins School of Medicine, Baltimore, MD, USA. Electronic address: bsacks@jhmi.edu.
Abstract
BACKGROUND: Patients often have an incomplete understanding of the levels of training and roles of the various surgical providers in teaching hospitals, leading to patient confusion and dissatisfaction. METHODS: Pre-intervention discharge surveys were administered to gastrointestinal surgery inpatients (10/2016-02/2017) to evaluate sentiments regarding their surgical team. During the intervention period (02/2017-05/2017), patients at admission received "facesheets" containing team member profiles, photos, training level, and roles. These patients were evaluated using the survey, and pre- and post-intervention scores compared. RESULTS: 153 pre- and 100 post-intervention surveys were collected. There was a significant increase in patients reporting it was important to know the surgical team members and that they knew team member roles (p ≤ 0.05). Scores in every domain of the satisfaction survey improved in the post-intervention period, although not reaching statistical significance. CONCLUSIONS: Improving how patients perceive their interactions with their surgical team has implications on patient satisfaction and hospital quality metrics.
BACKGROUND:Patients often have an incomplete understanding of the levels of training and roles of the various surgical providers in teaching hospitals, leading to patient confusion and dissatisfaction. METHODS: Pre-intervention discharge surveys were administered to gastrointestinal surgery inpatients (10/2016-02/2017) to evaluate sentiments regarding their surgical team. During the intervention period (02/2017-05/2017), patients at admission received "facesheets" containing team member profiles, photos, training level, and roles. These patients were evaluated using the survey, and pre- and post-intervention scores compared. RESULTS: 153 pre- and 100 post-intervention surveys were collected. There was a significant increase in patients reporting it was important to know the surgical team members and that they knew team member roles (p ≤ 0.05). Scores in every domain of the satisfaction survey improved in the post-intervention period, although not reaching statistical significance. CONCLUSIONS: Improving how patients perceive their interactions with their surgical team has implications on patient satisfaction and hospital quality metrics.
Authors: R A Cowles; C A Moyer; S S Sonnad; D M Simeone; J A Knol; F E Eckhauser; M W Mulholland; L M Colletti Journal: J Am Coll Surg Date: 2001-07 Impact factor: 6.113
Authors: Andrew S Resnick; Maureen Disbot; Angela Wurster; James L Mullen; Larry R Kaiser; Jon B Morris Journal: J Surg Educ Date: 2008 May-Jun Impact factor: 2.891