Literature DB >> 30118627

Characteristics of Frequent Users of Emergency Medical Services in Singapore.

Benjamin J W Kuek, Huihua Li, Susan Yap, Marie X R Ng, Yih Yng Ng, Alexander E White, Marcus E H Ong.   

Abstract

OBJECTIVES: This study aims to describe frequent users of Emergency Medical Services (EMS) conveyed to a Singapore tertiary hospital, focusing on a comparison between younger users (age <65) and older users in diagnoses and admission rates.
METHODS: All patients conveyed by EMS to a tertiary hospital 4 times or more over a 1-year period in 2015 had their EMS ambulance charts and Emergency Department (ED) electronic records retrospectively analyzed (n = 243), with admission the primary outcome.
RESULTS: The 243 frequent users were analyzed with a combined total of 1,705 visits, out of a total of 10,183 patients with 12,839 visits conveyed by EMS to Singapore General Hospital (SGH) in 2015. Younger frequent users (<65 years age) were found to be predominantly male (79.6%, p = 0.001) and were on average responsible for more visits than elderly frequent users (8.6 vs. 5.7, p = 0.004). Medical co-morbidities were significantly more prevalent in older users. Younger frequent users were more likely to be smokers (60.2% vs. 22.3%), heavy drinkers (51.3% vs. 8.5%), substance abusers (12.4% vs. 0.8%), and bad debtors (49.6% vs. 20.0%, p < 0.001). A larger proportion presented with altered mental states (11.7% vs. 5.4%, p < 0.001) and alcohol related diagnoses (34.7% vs. 5.3%, p < 0.001). Many were picked up from public areas (45.5% vs. 19.6%, p < 0.001), and had lower acuity triage scores at both EMS (p < 0.001) and ED (p = 0.001). They had lower admission rates (40.5% vs. 78.7%, p < 0.001) and shorter length of stay (4.3 vs. 5.9 days, p < 0.001). Univariable and multivariable analysis showed alcohol related diagnoses, history of alcohol abuse and lower triage scores were less likely to require admissions.
CONCLUSION: Frequent EMS users consume a disproportionate amount of healthcare resources. Two broad subgroups of patients were identified: younger patients with social issues and older patients with multiple medical conditions. EMS usage by older patients was significantly associated with higher rates of admission.

Entities:  

Keywords:  ambulance; frequent caller; healthcare resources

Mesh:

Year:  2018        PMID: 30118627     DOI: 10.1080/10903127.2018.1484969

Source DB:  PubMed          Journal:  Prehosp Emerg Care        ISSN: 1090-3127            Impact factor:   3.077


  7 in total

1.  Case management programs in emergency department to reduce frequent user visits: a systematic review.

Authors:  Raffaele Di Mauro; Valentina Di Silvio; Paola Bosco; Dario Laquintana; Alessandro Galazzi
Journal:  Acta Biomed       Date:  2019-07-08

2.  Emergency medical services use and its association with acute ischaemic stroke evaluation and treatment in Singapore.

Authors:  Hanzhang Xu; Ying Xian; Fung Peng Woon; Janet Prvu Bettger; Daniel T Laskowitz; Yih Yng Ng; Marcus Eng Hock Ong; David Bruce Matchar; Deidre Anne De Silva
Journal:  Stroke Vasc Neurol       Date:  2020-04-08

3.  Outpatient care in acute and prehospital emergency medicine by emergency medical and patient transport service over a 10-year period: a retrospective study based on dispatch data from a German emergency medical dispatch centre (OFF-RESCUE).

Authors:  Marc S Schehadat; Guido Scherer; David A Groneberg; Manfred Kaps; Michael H K Bendels
Journal:  BMC Emerg Med       Date:  2021-03-09

4.  [Use of emergency rooms by so-called multiple users: results of a prospective study with special consideration of the migration status].

Authors:  Matthias David; Rolf Richter; Baharan Naghavi; Theda Borde; Oliver Razum; Rajan Somasundaram; Hendrike Stein; Jalid Sehouli
Journal:  Notf Rett Med       Date:  2021-02-24       Impact factor: 0.826

5.  Tracing frequent users of regional care services using emergency medical services data: a networked approach.

Authors:  Laura Maruster; Durk-Jouke van der Zee; Jaap Hatenboer; Erik Buskens
Journal:  BMJ Open       Date:  2020-05-27       Impact factor: 2.692

6.  What are emergency ambulance services doing to meet the needs of people who call frequently? A national survey of current practice in the United Kingdom.

Authors:  Helen A Snooks; Ashrafunnesa Khanom; Robert Cole; Adrian Edwards; Bethan Mair Edwards; Bridie A Evans; Theresa Foster; Rachael T Fothergill; Carol P Gripper; Chelsey Hampton; Ann John; Robin Petterson; Alison Porter; Andy Rosser; Jason Scott
Journal:  BMC Emerg Med       Date:  2019-12-28

7.  Frequent users of emergency departments and patient flow in Alberta and Ontario, Canada: an administrative data study.

Authors:  Anqi Chen; Scott Fielding; X Joan Hu; Patrick McLane; Andrew McRae; Maria Ospina; Rhonda J Rosychuk
Journal:  BMC Health Serv Res       Date:  2020-10-12       Impact factor: 2.655

  7 in total

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